Conor Davies
Wallasey,Merseyside
Summary
Reliable and kind person with a strong background helping customers with needs, queries and questions. Able to stand for long hours and complete demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills. Quality Assurance and Control Product knowledge.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Night Porter
Mitchell and Butler
Liverpool, Merseyside
2024.01 - Current
- Quickly established rapport with guests and handled queries with efficiency, improving their experience.
- Reported incidents and upcoming guest requests during handover with colleagues.
- Communicated all cleaning needs and event preparations through housekeeping staff.
- Key holder for the Hotel and The Conjoining Bar
- First aid training
- Experienced with helping guests with various queries and helped them to have a great experience.
- Bar Work and helping in Bar Area
CREW MEMBER
Mcdonalds
Upton, Merseyside
2022.07 - 2023.08
- Prepared food and beverages within target timeframes
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Contributed to team success by completing jobs quickly and accurately
- Maintained clean and sanitary food preparation areas and equipment
- Attended to customers with friendly and accurate service
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures
- Achieved excellent customer service by greeting customers and meeting quality expectations
- Consistently went above and beyond job requirements, regularly exceeding targets and expectations
- Maximised restaurant cleanliness and accessibility
- Managed heavy lifting, goods transportation and site maintenance
- Trained in food safety and hygiene practices
- Operated cash register to take payments and process orders
- Used fryers, grills and microwaves while following safety guidelines
- Prepared tea, coffee and carbonated beverages for customers.
Education
GCSEs - English Language
Mosslands School Wallasey
Wallasey, Merseyside 2016.09 - 2021.05
A-Levels - Drama and Theatre Studies, Psychology, Sociology
Birkenhead Sixth Form College
Claughton, Merseyside 2021.09 - 2023.06
Bachelor of Arts - Criminology and Sociology
Liverpool John Moores University
Liverpool, Merseyside 2023.09 - Current
Skills
- Customer complaint handling
- Team player
- Customer relations
- Dispute resolution
- Schedule management
- Quality control
INTERESTS
Learning Languages, Learning about different cultures, Travel, Music
Timeline
Night Porter
Mitchell and Butler
2024.01 - Current
Bachelor of Arts - Criminology and Sociology
Liverpool John Moores University
2023.09 - Current
CREW MEMBER
Mcdonalds
2022.07 - 2023.08
A-Levels - Drama and Theatre Studies, Psychology, Sociology
Birkenhead Sixth Form College
2021.09 - 2023.06
GCSEs - English Language
Mosslands School Wallasey
2016.09 - 2021.05