Summary
Overview
Work history
Education
Skills
Volunteering
Charity fundrasing
Affiliations
Certification
Timeline
Generic

Connor Rowlinson

Swanley,Kent

Summary

Highly skilled and results-driven professional with a keen attention to detail and exceptional time management and multitasking abilities. Adept at resolving problems quickly and maintaining a calm and composed demeanor during high-pressure situations. Demonstrates excellent written and verbal communication skills, complemented by a professional customer service approach. Capable of working independently or collaboratively within a team, consistently delivering high-quality results. Passionate about applying these skills to a challenging and dynamic role, ensuring efficiency, accuracy, and customer satisfaction at every stage of the process.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Head barista

Black sheep Coffee
Dartford, Kent
12.2023 - Current
  • Supervised daily café operations: resulting in seamless workflow and enhanced productivity.
  • Customer Service & Client Relations: Provided excellent customer service, addressing client needs and ensuring satisfaction to over 600 customers daily.
  • Problem Solving & Attention to Detail: Quickly addressed operational issues, ensuring minimal disruption to workflow.
  • Team Leadership & Coordination: Worked with a team of 15 baristas, ensuring smooth operations and effective teamwork during high-demand periods, developing strong organisational skills within work.
  • Helped to train new team members with positive reinforcement and respectful, motivational coaching.
  • Built and nurtured customer loyalty by remembering personal preferences.

Bartender

Bills
Dartford, Kent
09.2022 - 12.2023
  • Multitasking & Time Management: Effectively handled high-pressure situations, managing 700+ orders daily during service, preparing drinks, and ensuring timely service during peak hours. This ability to manage competing priorities and deadlines is critical in handling multiple tasks in a fast-paced environment
  • Attention to Detail: Maintained accuracy when preparing drinks, managing cash, and ensuring all orders were fulfilled correctly.
  • Problem Solving & Adaptability: Quickly resolved customer issues, handled unexpected situations (e.g., inventory shortages), and adapted to changing work conditions.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Completed end-of-day cleanup to reset bar for next day.
  • Input orders into register, calculated bills and collected payments.

Education

GCSEs -

Wilmington Academy
Kent
09.2017 - 06.2022

A-Levels -

Wilmington Academy
Kent
09.2022 - 05.2024

Skills

  • Attention to Detail
  • Great time management and multitasking ability
  • Quick at problem solving
  • Ability to Work well on my own or with the team
  • Levelheaded and able to maintain a calm demeanour in busy periods
  • Great Communication skills, both written and verbal
  • Professional Customer service manner

Volunteering

In the summer of 2023 i went on a trip to Zanzibar, Tanzania to volunteer in Kinuni school, teaching students and completing building work on the school grounds. During my time volunteering in Africa, I had the opportunity to work closely with local communities, providing educational support and assisting in various school activities. This experience allowed me to develop strong interpersonal skills, adapt to new environments, and collaborate with people from diverse backgrounds. It also deepened my understanding of global issues, enhanced my problem-solving abilities, and strengthened my communication skills, all of which have contributed to both my personal growth and professional development.

Charity fundrasing

Raised money for Beams and other charities through activities such as bag packing and as working on stalls in shopping centers,

Affiliations

  • Music Production
  • Physical Activities

Certification

Participating in the National Citizen Service (NCS) allowed me to develop valuable skills in leadership, teamwork, and project management. Through a combination of outdoor challenges, community volunteering, and planning and delivering a social action project, I enhanced my communication, problem-solving, and time management abilities. This experience demonstrated my commitment to personal growth, community engagement, and making a positive impact, all of which I bring to my professional endeavors.

Timeline

Head barista

Black sheep Coffee
12.2023 - Current

Bartender

Bills
09.2022 - 12.2023

A-Levels -

Wilmington Academy
09.2022 - 05.2024

GCSEs -

Wilmington Academy
09.2017 - 06.2022
Connor Rowlinson