David Hales
Liverpool,Merseyside
Summary
I am resourceful and capable of completing tasks at a high level with special attention to detail. With a history of working in fast-paced and technical environments, I have had to maintain a high quality with little room for error as well as complete a wide range of tasks in a small business setting. I love to learn and grow and enjoy communicating with customers and other team members.
Overview
5
5
years of professional experience
Work history
Head barista
Heart Liverpool
Liverpool, Merseyside
2025.10 - Current
- Troubleshot equipment issues promptly to minimise downtime in service delivery.
- Collaborated closely with management on promotional strategies boosting café visibility within local community.
- Coordinated team schedules, ensuring optimal staff allocation during busy periods.
- Trained new baristas with the skills needed to adequately perform their roles.
- Improved quality standards and performance efficiency across the board.
- Maintained professional rapport with suppliers for the timely delivery of raw materials.
- Championed high hygiene standards within the café environment, promoting a healthy workplace.
- Ensured consistency in coffee quality with meticulous attention to detail.
- Managed inventory control to avoid stock shortages during peak hours.
Student ambassador
Liverpool Hope University
Liverpool, Merseyside
2024.10 - Current
- Created a warm and welcoming environment on campus.
- Facilitated smooth transition for new students by providing comprehensive campus tours.
- Assisted the team in creating and executing events that hosted hundreds of people.
- Worked in a team environment
Press Assistant
Matt Anderson
Mustang, Oklahoma
2021.11 - 2024.06
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, welcoming, and, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills and implementing new ideas.
- Completed duties to deliver on targets with accuracy and efficiency with little room for error, and with a high standard for excellence.
- Operated complex and technical machinery.
Landscaper
Robert Coffey
Oklahoma City, Oklahoma
2021.03 - 2021.08
- Mowed and trimmed lawns for a well-manicured garden presentation.
- Planted bulbs, trees, bushes, and flowers.
- Removed and disposed of debris from work sites.
- Trimmed trees and shrubs to create neat and accessible outdoor spaces.
- Worked on hard landscaping projects such as driveways and patios.
- Used a wide range of hand tools, horticultural machinery, and powered hand tools.
Education
Certificate of Higher Education - Diversified Studies
Oklahoma City Community College
Oklahoma City 2022.08 - 2024.05
GCSEs -
Mustang High School
Mustang, United States 2021.08 - 2022.05
Economics and History
Liverpool Hope University
Liverpool 2024.09 -
Skills
- Problem-solving
- Communication skills
- Resourcefulness
- Customer Service
- Attention to Detail
- Landscape equipment operation
- Microsoft Office
- Calm under pressure
- Public speaking
- Professional barista skills
Timeline
Head barista
Heart Liverpool
2025.10 - Current
Student ambassador
Liverpool Hope University
2024.10 - Current
Economics and History
Liverpool Hope University
2024.09 -
Certificate of Higher Education - Diversified Studies
Oklahoma City Community College
2022.08 - 2024.05
Press Assistant
Matt Anderson
2021.11 - 2024.06
GCSEs -
Mustang High School
2021.08 - 2022.05
Landscaper
Robert Coffey
2021.03 - 2021.08