Connor McFarlane
Sheffield
Summary
Confident in assisting customers and driving sales, bringing excellent communication and problem-solving skills to role. Adept at building rapport with clients and providing tailored solutions to meet their needs. Aim to contribute to increased customer satisfaction and sales growth.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Sales advisor
Tesco Mobile
Redditch, Worcestershire
2026.03 - Current
- Advised clients on insurance options and implemented tailored coverage solutions to meet their specific needs.
- Engaged customers to identify needs and deliver personalised service, resulting in improved customer satisfaction.
- Collaborated with team members to exceed sales targets and enhance overall team performance.
- Resolve client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Manage complaints with calm, clear communication and problem-solving.
- Ensured timely service delivery to meet customer expectations and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Maintain clean, safe working environments to eliminate accident risks.
IT Technician Apprentice
Oasis Academy
Sheffield
2024.12 - 2025.04
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Delivered clear, step-by-step technical support to clients, enhancing user understanding and resolution rates.
- Assisted customers with setup of new systems, applications, and software, ensuring smooth integration.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Used support tickets to track and speed up incidents.
- Processed user requests promptly, maintaining deadlines to support operational continuity.
Education
GCSEs -
Yew lands Academy
Sheffield 2017.09 - 2023.06
Skills
- Sales techniques
- Product knowledge
- Client relationship management
- Exceptional customer service
- Sales strategies
- Communication skills
- Problem-solving
- Resourcefulness
- Public speaking
- Resilience under stress
- Patience with end users
- Inventory management
Languages
English
Native
Polish
Elementary
Accomplishments
Excellent Customer Service award received (Tesco Mobile)
Timeline
Sales advisor
Tesco Mobile
2026.03 - Current
IT Technician Apprentice
Oasis Academy
2024.12 - 2025.04
GCSEs -
Yew lands Academy
2017.09 - 2023.06