Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Connor Henderson

Connor Henderson

Blackpool,Lancashire

Summary

Accomplished professional with expertise in wireless network design, network installation, server maintenance/deployment and extensive troubleshooting experience. Demonstrates proficiency in technical documentation writing and excels in supplier and contractor collaboration. Adept at cross-team collaboration, aiming to leverage skills towards innovative technical solutions. Practical skills supported by current IPAF license and Working at Height qualifications. A passion for learning new technologies, currently focusing on Azure and further CWNP qualifications.


Overview

16
16
years of professional experience

Work history

System Engineer

Koerber Supplychain
Blackpool, Lancashire
04.2022 - 05.2025
  • Designed and installed enterprise-grade wireless and wired networks in warehouse environments.
  • Executed in-depth troubleshooting and implemented solutions for network and system issues.
  • Implementation and troubleshooting of Warehouse Management Systems (WMS).
  • Deployed and maintained servers to support operational efficiency.
  • Deployed and serviced Autonomous Mobile Robots (AMR) within warehouse settings to enhance logistics processes.

3rd Line Wireless Network Engineer

Infinium
Preston, Lancashire
01.2017 - 01.2017
  • Enhanced overall system stability through preventative maintenance measures.
  • Conducted routine audits on network usage to ensure compliance with policies and regulations.
  • Supported field engineers remotely to resolve technical issues efficiently.
  • Configured Wi-Fi networks for optimal performance during installations.
  • Installed hardware components, ensuring optimal operation of the network infrastructure.
  • Developed a training programme for new hires that significantly reduced their learning curve time.

Service Desk Agent

Infinium
Blackpool, Lancashire
06.2015 - 01.2017
  • Maintained monitoring systems for numerous supported networks with daily checks.
  • Analysed recurring issues, implementing proactive measures to prevent future occurrences.
  • Handled high volumes of calls while ensuring adherence to quality standards.
  • Regularly updated technical skills to remain informed of industry trends.
  • Delivered effective service desk support, enhancing customer satisfaction.

Buying Manager

Money Traders
Blackpool, Lancashire
02.2013 - 06.2015
  • Good customer service skills were required working with the public.
  • Purchasing electronic goods from the public after testing and attributing a value to the product.
  • Handling gold and cash, and being responsible for the daily balancing of the store till.

Shift Manager

Iceland
Blackpool, Lancashire
09.2009 - 02.2013
  • Optimised shift schedules to improve operational efficiency.
  • Managed inventory control, reduced wastage.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike.

Education

Bachelor of Science - Network Engineering & Systems Administration

Lancaster University
Lancaster
07.2019 -

CWNA - Wireless Networking

CWNP
Chorley, Lancashire
12.2022 -

IPAF - Mobile Elevated Work Platforms

International Powered Access Federation
Blackpool
11.2022 -

Working at Height - Safety At Height

REAX
Blackpool
05.2025 -

GCSEs - Maths, English and Science.

St. Mary's Catholic College
Blackpool
09.2001 - 08.2006

Diploma of Higher Education - IT for Professionals

Blackpool and Fylde College
Blackpool
09.2007 - 08.2009

Certification - CompTIA Network+

CompTIA
Chorley
04.2001 - 09.2019

CCNA - CCNA Routing and Switching

Cisco
Chorley
04.2001 - 03.2018

Skills

  • Customer service
  • Safety skills and awareness
  • Adapting to different technologies
  • Working under pressure
  • Managing installation projects
  • Server installation and maintenance
  • Troubleshooting and solutions
  • Technical documentation writing
  • Supplier and contractor collaboration
  • Cross-team collaboration
  • Wireless/wired network design
  • Passionate for technology and troubleshooting

Affiliations

  • Bass Guitar
  • Miniature Historical Wargaming
  • Weight Lifting

Timeline

Working at Height - Safety At Height

REAX
05.2025 -

CWNA - Wireless Networking

CWNP
12.2022 -

IPAF - Mobile Elevated Work Platforms

International Powered Access Federation
11.2022 -

System Engineer

Koerber Supplychain
04.2022 - 05.2025

Bachelor of Science - Network Engineering & Systems Administration

Lancaster University
07.2019 -

3rd Line Wireless Network Engineer

Infinium
01.2017 - 01.2017

Service Desk Agent

Infinium
06.2015 - 01.2017

Buying Manager

Money Traders
02.2013 - 06.2015

Shift Manager

Iceland
09.2009 - 02.2013

Diploma of Higher Education - IT for Professionals

Blackpool and Fylde College
09.2007 - 08.2009

GCSEs - Maths, English and Science.

St. Mary's Catholic College
09.2001 - 08.2006

Certification - CompTIA Network+

CompTIA
04.2001 - 09.2019

CCNA - CCNA Routing and Switching

Cisco
04.2001 - 03.2018

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Connor Henderson