Connor Henderson
Blackpool,Lancashire
Summary
Accomplished professional with expertise in wireless network design, network installation, server maintenance/deployment and extensive troubleshooting experience. Demonstrates proficiency in technical documentation writing and excels in supplier and contractor collaboration. Adept at cross-team collaboration, aiming to leverage skills towards innovative technical solutions. Practical skills supported by current IPAF license and Working at Height qualifications. A passion for learning new technologies, currently focusing on Azure and further CWNP qualifications.
Overview
16
16
years of professional experience
Work history
System Engineer
Koerber Supplychain
Blackpool, Lancashire
2022.04 - 2025.05
- Designed and installed enterprise-grade wireless and wired networks in warehouse environments.
- Executed in-depth troubleshooting and implemented solutions for network and system issues.
- Implementation and troubleshooting of Warehouse Management Systems (WMS).
- Deployed and maintained servers to support operational efficiency.
- Deployed and serviced Autonomous Mobile Robots (AMR) within warehouse settings to enhance logistics processes.
3rd Line Wireless Network Engineer
Infinium
Preston, Lancashire
2017.01 - 2017.01
- Enhanced overall system stability through preventative maintenance measures.
- Conducted routine audits on network usage to ensure compliance with policies and regulations.
- Supported field engineers remotely to resolve technical issues efficiently.
- Configured Wi-Fi networks for optimal performance during installations.
- Installed hardware components, ensuring optimal operation of the network infrastructure.
- Developed a training programme for new hires that significantly reduced their learning curve time.
Service Desk Agent
Infinium
Blackpool, Lancashire
2015.06 - 2017.01
- Maintained monitoring systems for numerous supported networks with daily checks.
- Analysed recurring issues, implementing proactive measures to prevent future occurrences.
- Handled high volumes of calls while ensuring adherence to quality standards.
- Regularly updated technical skills to remain informed of industry trends.
- Delivered effective service desk support, enhancing customer satisfaction.
Buying Manager
Money Traders
Blackpool, Lancashire
2013.02 - 2015.06
- Good customer service skills were required working with the public.
- Purchasing electronic goods from the public after testing and attributing a value to the product.
- Handling gold and cash, and being responsible for the daily balancing of the store till.
Shift Manager
Iceland
Blackpool, Lancashire
2009.09 - 2013.02
- Optimised shift schedules to improve operational efficiency.
- Managed inventory control, reduced wastage.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike.
Education
Bachelor of Science - Network Engineering & Systems Administration
Lancaster University
Lancaster 2019.07 -
CWNA - Wireless Networking
CWNP
Chorley, Lancashire 2022.12 -
IPAF - Mobile Elevated Work Platforms
International Powered Access Federation
Blackpool 2022.11 -
Working at Height - Safety At Height
REAX
Blackpool 2025.05 -
GCSEs - Maths, English and Science.
St. Mary's Catholic College
Blackpool 2001.09 - 2006.08
Diploma of Higher Education - IT for Professionals
Blackpool and Fylde College
Blackpool 2007.09 - 2009.08
Certification - CompTIA Network+
CompTIA
Chorley 2001.04 - 2019.09
CCNA - CCNA Routing and Switching
Cisco
Chorley 2001.04 - 2018.03
Skills
- Customer service
- Safety skills and awareness
- Adapting to different technologies
- Working under pressure
- Managing installation projects
- Server installation and maintenance
- Troubleshooting and solutions
- Technical documentation writing
- Supplier and contractor collaboration
- Cross-team collaboration
- Wireless/wired network design
- Passionate for technology and troubleshooting
Affiliations
- Bass Guitar
- Miniature Historical Wargaming
- Weight Lifting
Timeline
Working at Height - Safety At Height
REAX
2025.05 -
CWNA - Wireless Networking
CWNP
2022.12 -
IPAF - Mobile Elevated Work Platforms
International Powered Access Federation
2022.11 -
System Engineer
Koerber Supplychain
2022.04 - 2025.05
Bachelor of Science - Network Engineering & Systems Administration
Lancaster University
2019.07 -
3rd Line Wireless Network Engineer
Infinium
2017.01 - 2017.01
Service Desk Agent
Infinium
2015.06 - 2017.01
Buying Manager
Money Traders
2013.02 - 2015.06
Shift Manager
Iceland
2009.09 - 2013.02
Diploma of Higher Education - IT for Professionals
Blackpool and Fylde College
2007.09 - 2009.08
GCSEs - Maths, English and Science.
St. Mary's Catholic College
2001.09 - 2006.08
Certification - CompTIA Network+
CompTIA
2001.04 - 2019.09
CCNA - CCNA Routing and Switching
Cisco
2001.04 - 2018.03