Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Wornell

Dover

Summary

highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

System Engineer

ACES-IT
Eindhoven
06.2012 - 12.2012
  • Maintained servers, software and operating system equipment.
  • Provided exemplary helpdesk service and support to assist customers.
  • Provided needs assessment, systems analysis, troubleshooting and resolution.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Employed critical-thinking skills, excellent judgement, creativity and innovation in solving problems.
  • Assisted remote employees and made recommendations on handling system problems at home offices.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
  • Planned, implemented and integrated updated system-oriented projects.

Remote Desktop Support

ATOS Origin
Eindhoven
10.2011 - 03.2012
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Lent technical support, consulting and implementation services to maintain system performance thresholds.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.

IT Consultant

Computer Profile
's Hertogenbosch
05.2010 - 09.2011
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Provided company users with tech support for IT problems and account maintenance.

Service Desk Technician

PC30
's Hertogenbosch
11.2009 - 04.2010
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Service Desk Engineer

Ziggo B.V
Eindhoven
05.2006 - 10.2009
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Maintained positive working relationship with fellow staff and management.
  • Briefed customers on equipment, usage and product specification.
  • Tested connections to verify power supplies and communication link functionality.

Education

NCFE certificate - Level 2 Certificate in Principles of Cyber Securit

Learning Curve Group
Level 2 Certificate In Principles Of Cyber Securit
08.2023

Level 4 - System Engineer

NCOI
Utrecht
05.2009

Level 2 IT

ROC Eindhoven
Eindhoven
09.2006

GCSE - Automotive Mechanics

Stedelijk College Eindhoven
Eindhoven
01.2005

Skills

  • Application Support
  • Troubleshooting and Diagnosis
  • Database Maintenance
  • Issue Resolution
  • Customer Service
  • Device Installation
  • File Management Software
  • Data Security
  • Service Desk Support
  • Windows XP/Vista
  • Issue and Resolution Tracking
  • Database Management
  • Incoming Call Management
  • User Support
  • Computer Diagnostics
  • Error Detection
  • Account Administration
  • System Performance Assessments
  • Employee Computer Support
  • Support Services
  • Access Management Software
  • Report Preparation
  • Multitasking and Prioritization
  • LAN and WAN Assessment
  • System Configuration
  • Computer Maintenance
  • Microsoft Windows and Office
  • Customer Communication and Empathy
  • Mobile Device Repair
  • Hardware Upgrades
  • System Maintenance
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • System Optimization
  • Remote Technical Support
  • Active Listening
  • Software Upgrades
  • Online Chat Support
  • Equipment Repair
  • Troubleshooting Network Issues
  • Help Desk Support
  • Technical Troubleshooting
  • HTML Coding
  • Complaint Resolution
  • MAC OS
  • MS Office Proficiency
  • Systems Analysis
  • Product Troubleshooting
  • Antivirus Software
  • Reporting and Documentation
  • Data Encryption
  • Information Protection
  • Monitoring Computer Viruses
  • Protecting Networks
  • Software Licenses and Patches
  • Encryption
  • Disaster Recovery
  • Security Planning
  • Telecommunications Systems
  • Procedure Documentation
  • Security Needs Assessment
  • Managing Security Breaches

Languages

English, Dutch
First Language
German
Elementary
A2

Timeline

System Engineer

ACES-IT
06.2012 - 12.2012

Remote Desktop Support

ATOS Origin
10.2011 - 03.2012

IT Consultant

Computer Profile
05.2010 - 09.2011

Service Desk Technician

PC30
11.2009 - 04.2010

Service Desk Engineer

Ziggo B.V
05.2006 - 10.2009

NCFE certificate - Level 2 Certificate in Principles of Cyber Securit

Learning Curve Group

Level 4 - System Engineer

NCOI

Level 2 IT

ROC Eindhoven

GCSE - Automotive Mechanics

Stedelijk College Eindhoven

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Christopher Wornell