Summary
Overview
Work history
Education
Skills
Timeline
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Connor Hallam

Newquay,Cornwall

Summary

Passionate, Hardworking and fast learning individual willing to throw myself into any challenge.

Bring a high level of energy and performance to the workplace also

service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.

Overview

4
4
years of professional experience
1
1
years of post-secondary education

Work history

Tesco mobile customer care

Tesco Mobile
03.2023 - 12.2024
  • Met all customer call guidelines for service levels and handle time.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Followed up on unresolved customer issues to research and correct problems.
  • Managed work flow to exceed quality service goals.
  • Investigated and resolved customer inquiries and complaints with empathy.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Scheduled appointments with service professionals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced customer satisfaction ratings by managing all client enquires through resolution.
  • Completed documentation and logs each day and generated weekly reports detailing activities.
  • Facilitated conflict resolution by implementing protocols and investigating issues through completion.
  • Handled 60+ customer support queries daily, exceeding company targets.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.

Owner/Director

Global Treats UK LTD
Newquay, Cornwall
01.2021 - 02.2023
  • Directed business growth through robust business planning.
  • Researched competitor activities and market trends, incorporating findings into business strategy.
  • Launched range of new products and services aimed toward key demographic, boosting sales.
  • Managed both logistics side and online ordering including promoting products to the wider audience.

Education

GCSEs B - English

Newquay Tretherras
Newquay
05.2018

GCSEs B - Maths

Newquay Tretherras
Newquay
05.2018

Skills

  • Telemarketing
  • Administrative support
  • Adherence to high customer service standards
  • Call centre operations
  • Customer relations
  • Exceptional telephone etiquette
  • Customer Relationship Management Software (CRM)
  • Account management
  • Excellent time management skills
  • Logistics policies and procedures
  • Effective problem solver
  • Customer service
  • Data verification procedures
  • Customer retention
  • Brand awareness and representation
  • Customer experience
  • Queue management
  • Instant messaging
  • Customer care

Timeline

Tesco mobile customer care

Tesco Mobile
03.2023 - 12.2024

Owner/Director

Global Treats UK LTD
01.2021 - 02.2023

GCSEs B - English

Newquay Tretherras

GCSEs B - Maths

Newquay Tretherras

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Connor Hallam