Connor Clancey
South Croydon,Surrey
Summary
Highly skilled professional with a strong background in diplomatic and tactful customer service. Proficient in Microsoft Office and known for quality written and verbal communication. A flexible and adaptable team player who remains calm and supportive in stressful situations. Seeking to leverage these skills in a dynamic environment to contribute to organisational success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Administrative officer
The Home Office
Croydon
2022.09 - Current
- Provided excellent customer service via clear, concise verbal communication skills; to improve customer satisfaction and understanding of complex processes
- Demonstrated empathy whilst handling challenging customer issues, and offered tactful, diplomatic and confidential support.
- Handled confidential documents with utmost care; ensured data security at all times.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Worked flexibly as part of the team to ensure all appointments were completed each day
Website administrator
Go2Games
Croydon
2022.03 - 2022.07
- Researched trending news extensively to gather accurate and well sourced information
- Used WordPress to write succinct and engaging content to help drive traffic to the website
- Updated and maintained accurate descriptions for a large catalogue of products
Office administrator
Glass Door Homeless Charity
London
2019.11 - 2022.01
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Resolved customer queries promptly for improved client satisfaction.
- Handled correspondence, providing timely responses to all enquiries.
- Provided administrative support during high-pressure periods, aiding overall productivity.
Education
Bachelor of Science - Games Design
University of Greater Manchester
Bolton 2013.09 - 2017.06
A-Levels - History, Psychology, Media Studies
Reigate College
Reigate, Surrey 2011.09 - 2013.06
Skills
- Diplomatic and tactful customer service
- Microsoft Office proficiency
- Outstanding written and verbal communication
- Flexible and adaptable
- Dedicated team player
- Calm in stressful situations
Affiliations
- Hiking and Travelling
- Collaborative Storytelling and Role Playing Games
- Landscape photography and painting
Timeline
Administrative officer
The Home Office
2022.09 - Current
Website administrator
Go2Games
2022.03 - 2022.07
Office administrator
Glass Door Homeless Charity
2019.11 - 2022.01
Bachelor of Science - Games Design
University of Greater Manchester
2013.09 - 2017.06
A-Levels - History, Psychology, Media Studies
Reigate College
2011.09 - 2013.06