Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Connor Cavanagh

Ash,surrey

Summary

Accomplished professional with expertise in leadership excellence, strategic visioning, and customer service working within the green sector. Demonstrated proficiency in product knowledge, employee management, and performance management.

Adept at order processing, utilising Hubspot CRM, and driving KPI performance management. Proven track record in developing incentive programmes, handling crises, and mentoring and coaching teams. Committed to leveraging skills in brainstorming and planning to achieve organisational goals. Working closely with multiple departments to achieve maximum employee utilisation. Spearheading new company projects to increase revenue.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Area manager

Octopus Energy Services
Remote
02.2022 - 03.2025
  • Conducted regular performance reviews, leading to increased staff satisfaction.
  • Working in the green sector and having a comprehensive understanding of ASHP's
  • Fostered a culture of continuous improvement within the organisation.
  • Maximised coordination with logistics and scheduling.
  • Worked on developing the future pipeline to ensure maximum revenue.
  • Ensuring wait times are at a minimum/non existent for any aftercare solutions.
  • Led multiple teams across different areas, fostering collaboration and communication.
  • Handled crisis situations promptly and efficiently, minimising potential risk or damage.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

Plumber

Self employed
Ash, Surrey
04.2020 - 02.2022
  • Replaced outdated fixtures, enhancing aesthetics and utility.
  • Managed inventory of plumbing materials, avoiding unnecessary delays.
  • Conducted routine maintenance, ensuring long-lasting functionality.
  • Installed various types of piping for improved water flow.

Telephone sales agent

Global 4 Communications
Horsham, West Sussex
10.2017 - 03.2020
  • Maintained updated customer records for improved future interactions.
  • Managed call queues for efficient customer service.
  • Built strong client relationships through empathetic communication techniques.
  • Exceeded personal sales targets using persuasive selling techniques.

Education

A-Levels - Phycology

George Abbot sixth form
Surrey
09.2013 - 07.2015

A-Levels - Government and politics.

George Abbot sixth form
Surrey
09.2013 - 07.2015

A-Levels - Product Design.

George Abbot sixth form
Surrey
09.2013 - 07.2015

Skills

  • Leadership excellence
  • Strategic visioning
  • Customer Service
  • Product knowledge
  • Employee management
  • Performance Management
  • Order processing
  • Hubspot CRM
  • Brainstorming and planning
  • KPI performance management
  • Incentive programme development
  • Crisis handling
  • Mentoring and coaching

Affiliations

  • Tinkering with cars. Home DIY.

Accomplishments

Designing and spearheading a new company project for a single team to complete two heat pump installs in one week. Using my finding to make a repeatable and achievable formula to share with my colleagues. This was rolled out as a great success over multiple regions.

Timeline

Area manager

Octopus Energy Services
02.2022 - 03.2025

Plumber

Self employed
04.2020 - 02.2022

Telephone sales agent

Global 4 Communications
10.2017 - 03.2020

A-Levels - Phycology

George Abbot sixth form
09.2013 - 07.2015

A-Levels - Government and politics.

George Abbot sixth form
09.2013 - 07.2015

A-Levels - Product Design.

George Abbot sixth form
09.2013 - 07.2015

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Connor Cavanagh