Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Conner Yeardley

Rochdale,Manchester

Summary

Focused operator equipped to handle diverse call-focused duties to meet business needs. Prioritises critical tasks and coordinates workflow to optimise output. Excellent command of conflict resolution and problem-solving techniques.

Overview

4
4
years of professional experience
14
14
years of post-secondary education
1
1
Certification

Work history

None Trade Team leader

Food warehouse By Iceland
Rochdale, Manchester
08.2022 - Current
  • Drafted procedural statements and guidelines for company-wide use.
  • Promoted professionalism among staff to develop productive relationships.
  • Delegated tasks to make best use of individuals' skills.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Led shifts and motivated team to drive sales.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Led team of 48 to achieve KPI targets and successfully complete assigned projects.

Sales assistant

TK Maxx
Rochdale, Manchester
05.2020 - 08.2022
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Processed returned or exchanged items and provided refunds to customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Education

Level 2 Customer Service - Retail

Life time
Rochdale
02.2023 - 04.2024

Level 3 Travel and Tourism - Tourism

Hopwood Hall College
Rochdale
09.2020 - 09.2023

Level 2 Resort Rep - Tourism

Hopwood Hall College
Rochdale
09.2020 - 09.2023

Level 2 Cabin Crew - Tourism

Hopwood Hall College
Rochdale
09.2020 - 09.2022

GCSEs -

Falinge Park High School
Rochdale
09.2015 - 04.2020

Skills

  • Telephone skills
  • Data confidentiality
  • Data entry
  • Empathy
  • Patience
  • communication

Affiliations

  • Horse riding.
  • I am interested in true crime.
  • In my free time out of work i like to spend time in my caravan in Blackpool with my mum and 1 dog

Certification

Level 2 Cabin Crew Awarded by city and guilds

Level 2 Resort Rep by city and guilds

References

References available upon request.

Timeline

Level 2 Customer Service - Retail

Life time
02.2023 - 04.2024

None Trade Team leader

Food warehouse By Iceland
08.2022 - Current

Level 3 Travel and Tourism - Tourism

Hopwood Hall College
09.2020 - 09.2023

Level 2 Resort Rep - Tourism

Hopwood Hall College
09.2020 - 09.2023

Level 2 Cabin Crew - Tourism

Hopwood Hall College
09.2020 - 09.2022

Sales assistant

TK Maxx
05.2020 - 08.2022

GCSEs -

Falinge Park High School
09.2015 - 04.2020

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Conner Yeardley