Your Name
Summary
Highly skilled professional with extensive knowledge of sports trading platforms and a deep understanding of sports trading regulations. Self motivated and adaptable in multiple environments possessing a strong willingness to learn and adapt in new surroundings and situations. Adept at tactical analysis and market trends identification, ensuring informed decision-making in high-pressure environments. Demonstrates exceptional communication skills, facilitating clear and effective interactions with stakeholders. Committed to leveraging expertise to drive successful strategies and achieve organisational goals.
Overview
19
19
years of professional experience
Work history
Senior Trading Assistant - Trading Regulations
bet365
Stoke-on-Trent, Staffordshire
01.2020 - Current
- Regulations focused role. Monitoring changes with regulated and licensed countries and states. Implementing pro-active and reactive changes on a live environment to product offering globally to remain compliant.
- Often working with country regulators in their native language including but not limited to, Italy, Germany, Sweden and the Netherlands.
- Assisted in managing trading operations by monitoring market trends and analysing data.
- Routinely monitoring changes in the industry globally across multiple bookmakers.
- Conducted thorough analysis of trading performance, ensuring adherence to compliance and regulatory standards.
Customer Service Advisor
bet365
Stoke-on-Trent, Staffordshire
09.2014 - 01.2020
- Delivered exceptional customer support by resolving queries and providing accurate information.
- Worked with new live US States and their customers to assist in sports betting, payment and KYC queries.
- Managed customer interactions efficiently through various communication channels including phone, email and live chat.
- Trained new staff on customer service protocols and systems to ensure seamless onboarding.
Shift Supervisor
Contour Showers LTD
Stoke-on-Trent, Staffordshire
06.2009 - 09.2014
- Supervised a 6 man rotating shift pattern across mornings, twilights and nights creating recycled material made level access shower boards.
- Supervised daily operations to ensure adherence to company policies and procedures.
- Coordinated staff schedules to optimise productivity and maintain efficient workflow to meet targets.
- Trained new employees on operational standards and safety protocols to enhance team performance.
Plumbing Apprentice
NB Plumbing & Heating
05.2007 - 07.2009
- Carried out inspection tasks under supervision; identified potential issues early on for quick resolution.
- Provided assistance with emergency repairs, ensuring minimal disruption to customers' schedules.
- Ensured proper use of materials and tools to avoid wastage whilst undertaking plumbing activities.
- Assisted senior plumber to complete projects on time.
- Adhered strictly to industry standards and regulations; upheld high quality of workmanship.
- Replaced old fittings and fixtures, keeping plumbing systems operational.
Education
NVQ Level 2 - Plumbing
South Cheshire College
GCSEs -
Brine Leas High School
Skills
- Knowledge of trading platforms
- Trading regulations awareness
- Tactical analysis
- Market trends identification
- Calm under pressure
- Communication skills
- Quick learner
- Adaptability to conditions
- Work order prioritisation
References
References available upon request.
Timeline
Senior Trading Assistant - Trading Regulations
bet365
01.2020 - Current
Customer Service Advisor
bet365
09.2014 - 01.2020
Shift Supervisor
Contour Showers LTD
06.2009 - 09.2014
Plumbing Apprentice
NB Plumbing & Heating
05.2007 - 07.2009
NVQ Level 2 - Plumbing
South Cheshire College
GCSEs -
Brine Leas High School