Conal McNamee
Newtownstewart,Derry City and Strabane
Summary
A results-driven professional with expertise in cash handling, customer service, and payment processing, complemented by proficiency in POS systems and upselling strategies. Demonstrates exceptional communication skills, quick judgement, and confident decision-making to deliver seamless customer experiences and drive sales growth. Strong leadership capabilities ensure effective team management and operational efficiency. Committed to leveraging core competencies to achieve organisational goals while fostering a positive customer-focused environment.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Football referee
IFA
, Fermanagh & Western
2025.09 - Current
- Played a key role in promoting fair play amongst participants through consistent application of rules.
- Enhanced match flow by making accurate and timely decisions.
- Improved overall game experience by ensuring a match environment free from discrimination or unsporting behaviour.
- Utilised excellent observational skills to catch foul plays or offside situations during matches.
- Interacted professionally with team managers before matches to discuss any rule clarifications or concerns.
- Demonstrated the ability to remain calm under pressure especially in highly charged matches.
- Exhibited strong conflict resolution skills whilst dealing with disputes on field.
Shop assistant
SPAR
Newtownstewart, Derry City and Strabane
2026.01 - 2026.04
- Handled cash register efficiently, ensuring accurate transactions.
- Collaborated effectively with team members during busy periods.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Assisted in inventory counts, maintaining accurate records.
- Promoted sales and special promotions to increase store revenue.
Waiter
Mary D's Restaurant
Newtownstewart, Derry City and Strabane
2023.06 - 2025.09
- Remained calm under pressure, ensuring better performance during peak hours.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Handled payment transactions to guarantee smooth customer checkout process.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Waiter
The Mill Restaurant
Sion Mills, Derry City and Strabane
2023.06 - 2025.07
- Relayed feedback from customers to management for continuous improvement.
- Delivered excellent customer service through friendly and polite interaction.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Helped reduce waiting times by swiftly clearing tables after use.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
Fuel station attendant
Gallaghers Services
Newtownstewart, Derry City and Strabane
2022.01 - 2022.10
- Maintained cleanliness of facility for improved customer satisfaction.
- Directed traffic within the station premises for smooth flow of vehicles.
- Performed minor repair works on fuel pumps when required; reduced downtime.
- Promoted in-store products effectively; boosted sales figures significantly.
- Resolved customer complaints efficiently for increased loyalty amongst patrons.
- Displayed strong ability to multitask during peak hours; ensured seamless operations.
Education
A-Levels - GCSE/A-Level
Sacred Heart College
Omagh, Fermanagh and Omagh 2018.09 - 2025.06
Foundation Degree - Sports Science
South West College
Omagh, Fermanagh and Omagh 2025.09 -
Skills
- Cash handling
- Customer Service
- Payment Processing
- POS Systems
- Upselling
- Communication excellence
- Quick judgement
- Strong leadership
- Confident decision making
Timeline
Shop assistant
SPAR
2026.01 - 2026.04
Football referee
IFA
2025.09 - Current
Foundation Degree - Sports Science
South West College
2025.09 -
Waiter
Mary D's Restaurant
2023.06 - 2025.09
Waiter
The Mill Restaurant
2023.06 - 2025.07
Fuel station attendant
Gallaghers Services
2022.01 - 2022.10
A-Levels - GCSE/A-Level
Sacred Heart College
2018.09 - 2025.06