COLLINS APONGSEH JOMI
Portsmouth,Hampshire
Summary
- Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.
- Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business.
- Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
- Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Higher Education Teacher of Business
Young Academic Leaders
Yaounde
09.2019 - 07.2022
- Into Translation of Economic Related notes
- Facilitated and guided meaningful class discussions among students to achieve the best results in their higher education studies.
- Prepared and delivered innovative and engaging lectures, tutorials and seminars through diligent planning and time management
- Maintained a positive brand image through professional service and presentation.
- Engaged households with campaign activity to improve participant numbers.
Head of Department Economics Handouts Production
Dubila Computer Training Centre
Yaounde
08.2018 - 06.2022
- Produced Economic related handouts to defined standards, consistently adhering to the contents and updated process controls to maintain quality.
- Communicated regularly with current customers to achieve retention targets.
- Directed and mentored junior canvassers to improve team capabilities.
Support Worker
VKE HEALTHCARE SERVICES
Portsmouth
08.2022 - Current
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Administered medication with rigorous planning and recordkeeping.
Financial Secretary
St Cecilia Choir Soa
Yaounde
07.2019 - 08.2022
- Prepared monthly and annual financial reports.
- Meticulously recorded all funds collected, deposited or disbursed.
- Provided integral administrative support to other excos within financial services environment.
Pre-registration Worker
University of Yaounde 2
Yaounde
09.2017 - 01.2018
- Acted as point of contact for uncertainties regarding handling of registration issues.
Education
Master of Science - Economics Banking Finance
University of Portsmouth
Portsmouth 09.2022 -
A-Levels - Arts (A4)
Sacred Heart College Mankon
Cameroon 09.2014 - 08.2016
GCE O-Level - Arts
Sacred Heart College Mankon
Cameroon 09.2009 - 08.2014
Master of Science - Development Economics
University of Yaounde 2
Cameroon 11.2020 - 09.2021
BSc - Money, Banking and Finance
University of Yaounde 2
Cameroon 09.2016 - 07.2019
Skills
- Computer literate (
- Microsoft Word, Excel, Power point, outlook, Web)
- Can work under pressure, can multitask, quickly learn and reliable
- Caring
- Compassionate
- Courageous
- Crisis management
- Communications strategies
Interests
Teaching, Reading, Browsing, Travelling, Learning new professional
skills, Love research, Love group work (team work)
Taking care of persons in need of help
Languages
English
Fluent
French
Upper intermediate
Timeline
Master of Science - Economics Banking Finance
University of Portsmouth
09.2022 -
Support Worker
VKE HEALTHCARE SERVICES
08.2022 - Current
Master of Science - Development Economics
University of Yaounde 2
11.2020 - 09.2021
Higher Education Teacher of Business
Young Academic Leaders
09.2019 - 07.2022
Financial Secretary
St Cecilia Choir Soa
07.2019 - 08.2022
Head of Department Economics Handouts Production
Dubila Computer Training Centre
08.2018 - 06.2022
Pre-registration Worker
University of Yaounde 2
09.2017 - 01.2018
BSc - Money, Banking and Finance
University of Yaounde 2
09.2016 - 07.2019
A-Levels - Arts (A4)
Sacred Heart College Mankon
09.2014 - 08.2016
GCE O-Level - Arts
Sacred Heart College Mankon
09.2009 - 08.2014
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