Collette Chivers
Doncaster,South Yorkshire
Summary
Motivated employee eager to support management and other employees within the business to ensure the best outcome is produced in a timely manner. Works well in teams and in autonomous roles, utilising self-motivated work ethic and commitment to reliable performance. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and welcomes the input of others. I also wish to gain a range of qualifications and experience in which I can combine to help me understand the different aspects and tiers that go into businesses.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Quality assurance assistant
Education and Skills Training and Development
Doncaster, South Yorkshire
09.2022 - Current
- Continued with the roles in previous positions.
- Manage learner end point assessment organisation systems ensuring learners are enrolled and submitted to gateway.
- Tracking learner progress as they approach the end of their apprenticeship, also tracking learner gateway progress up until their certificates are released.
- Inputting KPI data onto an excel spreadsheet for management to utilise in staff appraisals.
- Assisting management with tasks when needed.
- Assisting with data tasks when needed.
- Kept databases updated with relevant technical documentation and reports.
- Providing learner reports to councils and teams upon request.
- Taking minutes at both governance and team meetings.
- Successfully delivering tasks within tight deadlines and timeframes.
- Assisting with queries and complaints where possible.
Event steward
Showsec
Leeds, West Yorkshire
11.2022 - 06.2023
- Prevented unlawful entry into venues by checking tickets for validity and authenticity.
- Assisted with customer queries and offered assistance where possible.
- Minimised security risks by monitoring crowd behaviour and promptly resolving issues.
- Reported incidents to security team for resolution.
SIA
Showsec
Leeds, West Yorkshire
07.2022 - 11.2022
- Working at Leeds o2 Arena.
- Enforced security and integrity controls to prevent breaches, loss and damage.
- Upheld professional and approachable demeanor to provide customer assistance.
- Enforced venue policies regarding prohibited substances and activities.
- Minimised threat of violence, conducting body searches and screening processes through X-rays and metal detectors.
- Applied crowd-control techniques to foster order and safety.
Business administrator
Education and Skills Training and Development
Doncaster, South Yorkshire
12.2021 - 09.2022
- Continued with previous tasks also.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Conducted preparations for tutor 121's, comparing their learners progress and data uploaded onto E-Portfolio system.
- Scanning, processing and sending out learner certificates.
- Collating learner progress reports and ensuring they are sent out to each employer.
- Interacting with employers to resolve their concerns and provide support where needed.
- Distributing employer and learner surveys.
- Supporting the Quality Assurance Manager where needed.
Business administration apprentice
Education and Skills Training and Development
Doncaster, South Yorkshire
02.2020 - 12.2021
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Answered inbound and outbound enquiries via phone and email.
- Transported notes and relevant documentation between departments.
- Distributed incoming mail and prepared outgoing post for sending.
- Put learners onto the E-Portfolio system, assisted with maintaining the online system.
Christmas sales assistant
The Body Shop
Doncaster, South Yorkshire
09.2017 - 01.2018
- I also worked at this location the following year as a Christmas Sales Assistant (September 2018 - January 2019)
- Worked flexibly to meet peak Christmas trading hours.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Greeted customers promptly and professionally for improved service.
- Memorised product range details to provide informed customer service.
- Organised displays to promote inventory and encourage customer purchases.
- Helped take stock.
Education
GCSE's -
Rossington Allsaints Academy
Doncaster 09.2012 - 07.2017
Skills
- Data recording
- Team work and collaboration
- Communication
- Problem-solving
- Customer-focused
- Knowledge of Microsoft Office
- Willingness to learn
- Time Management
- Organisation
- Creativity
Timeline
Event steward
Showsec
11.2022 - 06.2023
Quality assurance assistant
Education and Skills Training and Development
09.2022 - Current
SIA
Showsec
07.2022 - 11.2022
Business administrator
Education and Skills Training and Development
12.2021 - 09.2022
Business administration apprentice
Education and Skills Training and Development
02.2020 - 12.2021
Christmas sales assistant
The Body Shop
09.2017 - 01.2018
GCSE's -
Rossington Allsaints Academy
09.2012 - 07.2017
Similar Profiles
Lydia Orie-OgbedeLydia Orie-Ogbede
Project Manager at FTAISA Skills Training and Entrepreneurship Development CentreProject Manager at FTAISA Skills Training and Entrepreneurship Development Centre
Judy RamnarineJudy Ramnarine
A/Program Manager at Ministry of Labour, Immigration, Training and Skills DevelopmentA/Program Manager at Ministry of Labour, Immigration, Training and Skills Development
Peter ObengPeter Obeng
Residence Hall Assistant at Akenten Appiah Menkah University Of Skills Training And Entrepreneurial DevelopmentResidence Hall Assistant at Akenten Appiah Menkah University Of Skills Training And Entrepreneurial Development
Cameron RocksCameron Rocks
Trading assistant at SainsburysTrading assistant at Sainsburys
Alexia BrierleyAlexia Brierley
Sales Support at Cura Products LtdSales Support at Cura Products Ltd