Colleen Stafford
Quarteira
Summary
I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. with willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Receptionist | Instant
Tar Surfaces
02.2016 - 07.2018
- Greeting visitors: Welcome guests and clients as they enter the company premises
- Created a positive and friendly first impression
- Managing correspondence: Sort and distribute incoming mail and emails
- Answering calls: Handle incoming phone calls, address inquiries, and direct calls to the appropriate departments or personnel
- Displayed a strong commitment to upholding company standards and values while representing the brand positively.
Guest Relations Officer
Abacus Guest House
01.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold standards.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
English Language Teacher
Freelance
09.2021 - Current
- Successfully improved language-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Evaluated student progress to offer recommendations for further development.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Tutored and assisted students to help with English language comprehension and mastery.
Education
No Degree - Teaching English As A Second Language
World Tesol/Tefl
Online09.2021
High School Diploma -
PC Training & Business College
South Africa12.2015
Skills
- IT Knowledge
- Fluency in English, Afrikaans
- Quality Customer Service
Timeline
English Language Teacher
Freelance
09.2021 - Current
Guest Relations Officer
Abacus Guest House
01.2021 - 12.2021
Receptionist | Instant
Tar Surfaces
02.2016 - 07.2018
No Degree - Teaching English As A Second Language
World Tesol/Tefl
High School Diploma -
PC Training & Business College
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