Amy Field
Rochester,Kent
Summary
I am a reliable and highly organised individual with strong administrative skills, including clear communication, effective problem-solving, and excellent attention to detail. I am confident managing multiple tasks in a fast-paced environment while maintaining accuracy and professionalism. I have solid experience using Microsoft Office systems and handling sensitive information appropriately. I work well both independently and as part of a team, with a strong commitment to supporting efficient office operations and ensuring timely, well-ordered workplace processes.
Overview
7
7
years of professional experience
Work history
Switchboard Operator/ Main Receptionist
NHS Foundation Trust
Rochester, Medway
10.2022 - Current
- Assisted in emergency situations by connecting relevant personnel promptly.
- Monitored telecommunications systems regularly, ensuring uninterrupted service.
- Directed calls to appropriate departments for seamless workflow, for both patients and members of staff.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Used internal systems to log calls, update records, and track enquiries.
Restaurant supervisor
Haven Holidays
Rochester, Medway
03.2022 - 10.2022
- Fostered team cohesion through regular communication and feedback sessions.
- Promoted positive dining experience with exceptional customer service skills.
- Trained new staff members, leading to improved service standards.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Established effective communication channels between front and back of house teams for smoother operation.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Managed cash handling, till reconciliation, and end-of-shift procedures.
- Ensured compliance with health & safety and food hygiene regulations.
Restaurant waiter
Haven Holidays
Rochester, Medway
04.2019 - 03.2022
- Handled cash register operations, ensuring accurate transactions.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Participated in team training sessions, enhancing overall performance level.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs - English Literature- Grade 5
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
GCSEs - English Language- Grade 4
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
GCSEs - Mathematics- Grade 5
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
GCSEs - Physics- Grade 4
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
GCSEs - Biology- Grade 4
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
GCSEs - Chemistry- Grade 4
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
GCSEs - Geography- Grade 4
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
GCSEs - Spanish- Grade 3
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
GCSEs - Health and Social Care- Grade A/ Distinction
Hundred of Hoo Academy
Rochester, Medway 09.2013 - 07.2018
A-Levels - Double Health and Social Care- Grade A*A*
Hundred of Hoo Academy
Rochester, Medway 09.2018 - 07.2020
A-Levels - Extended Project- Grade C
Hundred of Hoo Academy
Rochester, Medway 09.2018 - 07.2020
A-Levels - English Literature- Grade C
Hundred of Hoo Academy
Rochester, Medway 09.2018 - 07.2020
Bachelor of Science - Psychology
University of East London
London, England 09.2020 -
Skills
- Data entry efficiency
- 3 Years Admin experience
- Patience under pressure
- Call routing techniques
- Speed typing
- Active listening talent
- Use of paging systems
- Swift decision-making
- Multi-Line phone handling
- Effective time management
- Telecommunications knowledge
- IT knowledge
- Work well independently and within a team setting
Timeline
Switchboard Operator/ Main Receptionist
NHS Foundation Trust
10.2022 - Current
Restaurant supervisor
Haven Holidays
03.2022 - 10.2022
Bachelor of Science - Psychology
University of East London
09.2020 -
Restaurant waiter
Haven Holidays
04.2019 - 03.2022
A-Levels - Double Health and Social Care- Grade A*A*
Hundred of Hoo Academy
09.2018 - 07.2020
A-Levels - Extended Project- Grade C
Hundred of Hoo Academy
09.2018 - 07.2020
A-Levels - English Literature- Grade C
Hundred of Hoo Academy
09.2018 - 07.2020
GCSEs - English Literature- Grade 5
Hundred of Hoo Academy
09.2013 - 07.2018
GCSEs - English Language- Grade 4
Hundred of Hoo Academy
09.2013 - 07.2018
GCSEs - Mathematics- Grade 5
Hundred of Hoo Academy
09.2013 - 07.2018
GCSEs - Physics- Grade 4
Hundred of Hoo Academy
09.2013 - 07.2018
GCSEs - Biology- Grade 4
Hundred of Hoo Academy
09.2013 - 07.2018
GCSEs - Chemistry- Grade 4
Hundred of Hoo Academy
09.2013 - 07.2018
GCSEs - Geography- Grade 4
Hundred of Hoo Academy
09.2013 - 07.2018
GCSEs - Spanish- Grade 3
Hundred of Hoo Academy
09.2013 - 07.2018
GCSEs - Health and Social Care- Grade A/ Distinction
Hundred of Hoo Academy
09.2013 - 07.2018