Colin Zivanayi Muskwe
Gloucester,Gloucestershire
Summary
Motivated professional with a strong commitment to client well-being and community integration. Demonstrates empathy and effective communication skills in building trusting relationships with service users and their families. Eager to contribute to a collaborative care environment, supporting clients in achieving their personal goals. Support Worker with vast hands-on experience in providing compassionate care and support to individuals with diverse needs. Strong background in assisting with daily living activities, developing personalised care plans, and fostering positive relationships.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Support Worker
Naswell Care Ltd
Gloucester, Gloucestershire
12.2025 - Current
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- De-escalated violent, aggressive and threatening behaviour.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
- Assisted clients in taking ownership of financial responsibility and management of personal care.
- Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
- Generated detailed reports to document clients' progress.
- Conducted regular risk assessments in clients' homes to identify potential hazards and implement preventative measures.
- Helped clients access community medical, housing and transportation resources.
- Coached clients to implement life-changing behaviours, demonstrating empathy and active listening skills.
- Facilitated community integration for clients, organising social activities that improved their social skills and confidence.
- Evaluated programme effectiveness by monitoring and reporting on client progress.
- Utilised assistive technology and equipment to support clients' physical needs and improve their access to services.
Support Worker
Ardent Staff Agency
Gloucester, Gloucestershire
07.2024 - 12.2025
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
Assistant Plumber
Above Board Plumbers
Harare, Zimbabwe
03.2021 - 04.2024
- Provided excellent customer service by addressing queries and concerns, promoting a positive company image.
- Assisted in clearing blocked drains and sewers using manual and mechanical methods, restoring normal flow.
- Installed, repaired, and maintained domestic, commercial, and industrial plumbing systems to meet client requirements.
- Completed pipe fittings and plumbing services to exceptional standards.
- Performed inspections of plumbing systems to identify faults and leaks, promptly fixing issues.
- Skilfully soldered and fitted pipes, fixtures, and other plumbing components with precision, ensuring lasting durability.
- Replaced and installed high-quality bathroom and kitchen fixtures, enhancing property value and customer satisfaction.
- Set out and installed hot and cold water systems and associated equipment.
- Completed all plumbing capabilities efficiently for excellent customer service.
- Managed emergency call-outs for urgent plumbing repairs, responding promptly to minimise damage and disruption.
- Followed work orders to install water heaters, dishwashers, sinks and toilets.
- Installed and provided maintenance for heating systems in domestic and commercial buildings.
- Performed rigorous leak detection and repair services, significantly reducing water wastage and preventing property damage.
- Inspected plumbing infrastructure to detect and troubleshoot faults.
- Attended emergency call-outs regarding broken pipes and fixtures around-the-clock.
- Collaborated with construction teams on new build projects to design and implement comprehensive plumbing solutions.
- Maintained high level of product and systems knowledge to advise customers on repairs and installations.
- Conducted regular maintenance checks on plumbing systems to prevent potential failures and ensure operational efficiency.
- Maintained excellent client relationships through exceptional service, prompt communication and friendly approach.
- Prepared detailed job reports and documentation, including cost estimates and project timelines, for transparency and client trust.
- Achieved outstanding customer feedback by providing attentive service and ongoing support.
- Fabricated and installed gutters and flashings, replacing worn parts to maintain protection against water intrusion and damage.
- Negotiated with suppliers to obtain high-quality materials at competitive prices, reducing overall project costs.
Secretary General
Iddah Bennett Foundation
Harare, Zimbabwe
03.2014 - 07.2018
- Handled confidential documents with discretion, maintaining the integrity of sensitive information.
- Maintained well-organised filing system for easy storage and retrieval.
- Undertook various administrative support duties such as maintaining and ordering stock, photocopying and filing.
- Coordinated and scheduled meetings and telephone conferences.
- Made and received telephone calls and took appropriate action.
- Assisted in the preparation of presentations and briefing materials for executive meetings and pitches.
- Created and maintained spreadsheets for use within departments to track necessary statistics.
- Directed policy decision-making and strategy development.
- Provided exceptional customer service, handling enquiries and resolving issues to uphold the company's reputation.
- Drafted detailed annual business reports, allowing for comprehensive operational and financial analysis.
- Optimised plans to implement government policies and policy amendments.
- Updated and maintained the organisation's website content, ensuring relevance and engaging user experience.
- Maximised membership potential through strategic marketing and targeted promotional activity.
- Reinforced existing systems and procedures to strengthen budget control, resulting in cost savings.
- Drafted and distributed minutes from various committee meetings, ensuring record accuracy and accessibility.
- Developed and maintained a comprehensive database of contacts, streamlining communication processes.
- Processed incoming and outgoing correspondence, ensuring timely distribution and response.
- Publicly represented the organisation to establish and strengthen organisation's profile, effectively networking and fostering relationships.
- Spearheaded fundraising campaigns, significantly increasing revenue and supporting organisational growth.
- Built and nurtured productive, professional relationships with trustees, government and non-government bodies.
- Acted as central point of contact and promptly delivered meaningful responses.
- Successfully formulated and communicated long term vision for organisational growth.
- Monitored and delivered constructive feedback to official documents and feedback.
- Coordinated travel arrangements and accommodations for executives, facilitating seamless business operations.
- Regularly reported on policy and procedure implementation and compliance.
- Monitored project progress against key performance indicators, ensuring timely and successful delivery.
- Advised on organisation's strategic development planning.
- Used exceptional persuasion and negotiation abilities, directing external agencies to meet agenda requirements.
- Upheld commitment of efficient and effective management of financial resources.
- Authored comprehensive reports and presentations for board meetings, clearly communicating organisational performance and strategy.
Sales and Customer Service Representative
Olivine Industries (PVT) LTD
Harare, Zimbabwe
04.1993 - 11.2015
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Addressed customer queries to provide information regarding product specifications and uses.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Provided after-sales support, including troubleshooting and advice, to ensure customer satisfaction and loyalty.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
- Attended meetings to discuss sales strategies and ways to improve services.
- Monitored and analysed customer feedback, implementing changes to improve service quality and customer satisfaction.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
- Processed refunds, exchanges and service requests for customers.
- Registered customer information on database to retain accurate records and enable tracking history.
- Evaluated customer preferences and needs to establish productive and long lasting relationships.
- Provided information on after-sales services for comprehensive support.
- Kept detailed records of customer interactions for future reference.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Organised and maintained the customer database with up-to-date information for personalised service delivery.
- Practised upsell and cross-sell promotions to gain leads and increase profits.
- Composed monthly sales reports to brief management regarding performance and revenues.
- Negotiated contracts and terms with clients, securing long-term business relationships and repeat sales.
- Followed scripts and processes to uphold brand standards.
- Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.
- Facilitated seamless communication between sales and customer service teams to address customer needs promptly.
- Processed documentation to record sales, warranties and service program sign-ups.
- Delivered comprehensive training sessions to new staff on product knowledge and customer service excellence.
- Collaborated with the marketing team to create promotional materials that accurately targeted potential customers.
- Scheduled new product deliveries.
- Remained updated on company offerings through regular product research.
- Led team meetings to discuss sales targets, strategies for improvement, and share best practice customer service techniques.
- Coordinated logistics of product deliveries, ensuring timely and accurate delivery to enhance customer satisfaction.
- Stayed current on policies, procedures and standards to offer optimal support.
- Reviewed existing accounts to generate or follow through sales leads, targeting wider audience.
- Monitored email to promptly collect and respond to complaints.
- Analysed sales data to identify trends, opportunities for growth, and areas requiring improvement.
- Studied competitors to investigate sales strategies and behaviour, devising innovative selling tactics.
- Participated in trade shows and exhibitions to network with potential clients and promote the company's products and services.
- Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction.
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Conducted product demonstrations to highlight features and benefits, leading to a 20% increase in upselling.
- Kept organised calendar and set up new appointments for field personnel resolving issues.
Education
Diploma of Higher Education - Sales and Marketing
Harare Polytechnic College
Harare1993
Skills
- Client relationship management
- Risk assessment
- Medication administration
- Record keeping
- Community integration
- Emotional support
- Individualized support
- reliable and trustworthy
- Building relationships
Languages
English
Upper Intermediate
B2
Certification
Diploma in Sales and Marketing
Certificate in Plumbing
Health courses
- [Area of study] certified
- [Area of certification] certified
Interests
- Playing football
- watching TV
- Going to church
Timeline
Support Worker
Naswell Care Ltd
12.2025 - Current
Support Worker
Ardent Staff Agency
07.2024 - 12.2025
Assistant Plumber
Above Board Plumbers
03.2021 - 04.2024
Secretary General
Iddah Bennett Foundation
03.2014 - 07.2018
Sales and Customer Service Representative
Olivine Industries (PVT) LTD
04.1993 - 11.2015
Diploma of Higher Education - Sales and Marketing
Harare Polytechnic College