Colette Brown
Liverpool,Merseyside
Summary
Highly experienced and dedicated professional with over 15 years of service within the NHS, Strong background in administrative, secretarial, and reception roles. Brings extensive experience in customer-facing environments, demonstrating excellent communication skills and a genuine passion for exceeding customer expectations. Currently working as an Emergency Medical Advisor, with a proven ability to remain calm under pressure while delivering critical support. Offers a wide range of transferable and life skills, contributing to high-quality service delivery.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work history
Emergency Medical Advisor
North West Ambulance Service
Liverpool, Merseyside
10.2024 - Current
- Handle emergency and non-emergency calls, assessing situations quickly and accurately
- Provide life-saving instructions and reassurance to callers in high-pressure situations
- Dispatch appropriate emergency services based on clinical need
- Maintain accurate records in line with strict protocols and confidentiality standards
Office administrator
Merseycare NHS Trust
Liverpool, Merseyside
10.2010 - 10.2024
- Managed front desk operations in busy healthcare settings
- Delivered high-quality, professional service in patient-facing roles
- Scheduled appointments and maintained accurate patient records
- Provided administrative and secretarial support to clinical teams
- Ensured confidentiality and compliance with data protection regulations
Previous Roles – Administration / Secretarial / Reception
Various Organisations
- Worked in a range of administrative and reception-based roles
- Developed strong customer-facing experience, dealing with enquiries in person and over the phone
- Built excellent organisational, communication, and multitasking skills
- Maintained a professional and approachable manner at all times
Education
GCSEs - English Language
Stockbridge Village Comprehensive School
Liverpool 07.1981 - 09.1986
GCSEs - Mathematics
Stockbridge Village Comprehensive School
liverpool 07.1981 - 09.1986
NVQ Level 1 - RSA 1 Typing Skills
Sight & Sound Education
Liverpool 09.1986 - 09.1987
NVQ Level 1 - RSA 2 Typing Skills
Sight & Sound Education
Liverpool 09.1987 - 09.1988
Certificate of Higher Education - ECDL
Learn Direct
Liverpool 03.1995 - 03.1995
Skills
- Problem-solving
- Knowledge of Various Healthcare Software
- Excellent communication and interpersonal skills
- Strong customer-facing experience
- Calm and effective under pressure
- Administrative and organisational expertise
- Accurate typing and data entry
- Knowledge of NHS systems and procedures
- Transferable skills including adaptability, empathy, and problem-solving
- Teamwork and independent working
Personal Statement
I have a genuine passion for working within a face to face role and have a natural caring professional nature which enhances my ability to communicate with service users/customers and multidisciplinary teams, managers at all levels.
I do believe that i have the skills to be successful in any patient facing role and would be an asset to a forward thinking organisation.
Timeline
Emergency Medical Advisor
North West Ambulance Service
10.2024 - Current
Office administrator
Merseycare NHS Trust
10.2010 - 10.2024
Certificate of Higher Education - ECDL
Learn Direct
03.1995 - 03.1995
NVQ Level 1 - RSA 2 Typing Skills
Sight & Sound Education
09.1987 - 09.1988
NVQ Level 1 - RSA 1 Typing Skills
Sight & Sound Education
09.1986 - 09.1987
GCSEs - English Language
Stockbridge Village Comprehensive School
07.1981 - 09.1986
GCSEs - Mathematics
Stockbridge Village Comprehensive School
07.1981 - 09.1986