Maxx Hawkins

- To take emergency calls to be able to arrange the most appropriate care for patients.

- To show care, empathy and compassion while working quickly in a high pressure environment.

- To work multi professionally with other organisations and health care professionals to reach the appropriate outcome.

- To be able to work as part of a diverse team as well as on own initiative.

- Handled high volume calls to address customer inquiries and concerns.

- Generated Key Performance Indicator reporting to drive better performance.

- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

- Consistently arrived at work on time and ready to start immediately.

- Demonstrated respect, friendliness and willingness to help wherever needed.

- Delivered exceptional customer service by proactively listening to concerns and answering questions.

- Supported team by demonstrating respect and willingness to help.

- Carried out day-to-day duties accurately and efficiently.

- Offered friendly, efficient customer service and handled challenging situations with ease.

-Improved efficiency and productivity by acquiring new skills.

This job entailed working with the executive director of nursing to be able to complete ward visits and peer support to patients on mental health wards, making sure that all and any issues that arose were addressed.

I also while working with Carolyn co chaired the autism forum and was and currently am a member of equal patient and carers forum .I helped to create autism boxes for mental health wards to help those with anxiety, autism or just generally with poor mental health to be able to cope better while being treated as an in patient.