Colette Boswell
Stockport,Greater Manchester
Summary
A detail-oriented professional with expertise in communication skills and problem solving. Demonstrates patience and diplomacy in all interactions, ensuring effective recruitment support and seamless calendar management. Proficient in data entry, invoicing, and billing processes, contributing to efficient organisational operations. Committed to leveraging skills for continued professional growth and success.
Overview
32
32
years of professional experience
6028
6028
years of post-secondary education
Work history
Trustee
The Garden House Marple
Marple, Stockport
06.2024 - Current
- Ensured monthly accounts were complete and accurate with relevant receipts or proof of purchases.
- Delivered tasks within tight deadlines successfully.
- Assisted with administration tasks.
- Quickly learned and applied new skills to monthly tasks, improving efficiency and productivity.
Treasurer and Welfare Officer
Reddish North End FC
Reddish, Stockport
01.2007 - 01.2024
- Assisted in delivering precise monthly and annual financial reports for board examination.
- Supported compliance with statutory regulations to reduce risk of financial penalties.
- Maintained accurate and current accounting records for dependable financial reference.
- Safeguarded physical documentation and protected confidential data.
- Aided trustees in making informed financial decisions aligned with business objectives.
- Facilitated discussions during team meetings to foster a collaborative environment.
- Helped implement welfare policies following government guidelines to uphold compliance standards.
- Contributed to successful mediation of challenging cases through conflict resolution skills.
- Coordinated with Manchester FA to obtain additional resources for clients when needed.
Cleaner
LBS Recording Studio's
Stockport, Greater Manchester
01.2011 - 08.2014
- Assisted with routine checks on cleaning supplies inventory to prevent shortages of essential items.
- Supported maintenance of communal areas by ensuring tidiness and organisation for effective use.
- Helped maintain cleanliness in offices and recording studios to create a professional environment.
- Aided in stock rotation of beverages and confectionery to guarantee daily availability in all rooms.
- Provided access as keyholder for office operations during non-standard hours.
Administrator/Receptionist
Manchester Brick and Precast
Stockport, Greater Manchester
08.2003 - 06.2006
- Assisted teams in enhancing operational efficiency through collaboration with multiple departments.
- Organised appointments to avoid scheduling conflicts and overlaps.
- Arranged travel logistics for staff to facilitate smooth business trips.
- Managed sensitive information regarding staff wages with discretion.
- Enhanced visitor experience by promptly assisting guests and colleagues.
- Supported record-keeping efforts by maintaining organised digital and physical filing systems using Sage for invoicing and accounts.
- Cultivated a welcoming atmosphere by courteously receiving visitors and efficiently addressing their requests.
- Oversaw inventory of office supplies to reduce shortages and waste.
- Processed incoming mail to guarantee timely distribution to relevant parties.
- Facilitated communication by efficiently responding to phone calls, emails, and inquiries.
Call handler
Automobile Association
Cheadle, Stockport
01.2000 - 08.2003
- Facilitated breakdown calls, clarifying information for enhanced customer support.
- Helped customers comprehend complex information through simplified language.
- Facilitated smooth communication between customers and technical teams for quick troubleshooting.
- Supported other departments with overflow calls during peak periods.
Store manager
Thorntons Confectionery
Stockport, Greater Manchester
07.1996 - 01.2000
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Maintained an organised stock room for easy accessibility of goods.
- Streamlined operations to maximise efficiency and minimise waste.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Implemented promotional displays, increasing product visibility and driving sales.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Collaborated with upper management in strategic planning, providing insights from ground-level operations to inform decision-making.
- Assisted customers in locating products around the shop floor promptly.
Cashier and Assistant Manager
Shell Garage
Levenshulme, Manchester
09.1993 - 07.1996
- Coordinated queue management during peak hours for efficient checkout experience.
- Trained new cashiers on store policies and procedures to maintain standards.
- Balanced till at end of day to ensure accuracy in financial records.
- Updated knowledge of store promotions to deliver precise information to customers.
- Used Point of Sale system efficiently, speeding up transactions.
- Maintained clean and organised workspace to ensure efficient service.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Resolved customer complaints professionally leading to higher retention rates.
- Kept up-to-date with store promotions to provide accurate information to customers.
Education
GCSEs - Maths, English, Biology, Religious Education, Food Technology, History and Drama
St Albans RC High School
Manchester 09.1987 - 05.1992
NVQ Level 1 - Carer
Loreto Sixth Form College
Manchester 09.1992 - 06.1993
NVQ Level 2 - Retailing
City and Islington College
London, England 01.1995 - 08.1995
NVQ Level 3 - Customer Service
City & Guilds of London Institute
Manchester 09.1995 - 05.1996
NVQ Level 3 - Retailing Operations
OCR
ManchesterNVQ Level 2 - English and Maths
OCR
ManchesterGCSEs - English
AQA
StockportSkills
- Communication skills
- Problem solving
- Data entry
- Calendar management
- Invoicing and billing
- Recruitment support
Accomplishments
I have participated in many courses through my years including Welfare and Recruitment in Education due to being a Parent Governor.
I also participated in many Manchester FA courses including Safeguarding and Welfare.
Affiliations
- I enjoy walking with my two dogs
- Reading
- The gym
Timeline
Trustee
The Garden House Marple
06.2024 - Current
Cleaner
LBS Recording Studio's
01.2011 - 08.2014
Treasurer and Welfare Officer
Reddish North End FC
01.2007 - 01.2024
Administrator/Receptionist
Manchester Brick and Precast
08.2003 - 06.2006
Call handler
Automobile Association
01.2000 - 08.2003
Store manager
Thorntons Confectionery
07.1996 - 01.2000
NVQ Level 3 - Customer Service
City & Guilds of London Institute
09.1995 - 05.1996
NVQ Level 2 - Retailing
City and Islington College
01.1995 - 08.1995
Cashier and Assistant Manager
Shell Garage
09.1993 - 07.1996
NVQ Level 1 - Carer
Loreto Sixth Form College
09.1992 - 06.1993
GCSEs - Maths, English, Biology, Religious Education, Food Technology, History and Drama
St Albans RC High School
09.1987 - 05.1992
NVQ Level 3 - Retailing Operations
OCR
NVQ Level 2 - English and Maths
OCR
GCSEs - English
AQA