Cole Hertwig
Alloa
Summary
Retail professional with focus on assisting customers, maintaining store presentation, and handling transactions. Adept at product knowledge, addressing customer queries, and supporting promotional activities to drive sales. Strong team player with commitment to delivering exceptional service in fast-paced retail environment. Enthusiastic, reliable and self driven. Bringing strong leadership skills, organisational skills and a keen eye for detail. Always eager to learn and adapt. Looking for an opportunity to assist in a professional business in becoming more successful by contributing my creativity, passion and ambition to their solution oriented Team.
Overview
12
12
years of professional experience
Work History
Cafe Manager
Deedees cafe
Falkirk
11.2025 - 12.2025
- Handled customer complaints effectively, preserving the brand image.
- Organised rotas according to needs and budgeting requests.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Improved efficiency of products on sale, with proper stock takes, updated deliverys, perfect cooking times and professional merchandising.
Pallet Repairer
James Jones
Grangemouth
08.2025 - 10.2025
- Inspected incoming damaged pallets for determining required repairs.
- Increased lifespan of wooden pallets with proper treatment against damage and decay.
- Maintained an organised storage system for repaired pallets which eased retrieval process whenever there was need for dispatch.
Commis chef
Portcullis
Stirling
03.2025 - 07.2025
- Contributed to food presentation, enhancing visual appeal for diners.
- Supported dish development, resulting in varied menu options.
- Managed waste efficiently to minimise restaurant costs.
Breakfast Chef
Aramark
Alloa
04.2024 - 08.2024
- Preparing and cooking breakfast for 150 OI Glass employees/ visitors
- Ensuring high standards of communicating to deliver the most efficient service
- Maintaining safe and clean operations in relations with the team
- Created all breakfast dishes within tight deadlines, to high-quality standards and without assistance
Kitchen Porter
Duchally Country Estate
Auchterarder
03.2023 - 04.2023
- Attentively supporting the chefs with clean organised utensils
- Keeping standards of maintenance high while extending functionality
Gardener
GM Gardening
Kincardine
10.2022 - 02.2023
- Grafting with the team to tactically undertake projects in consistent timely manners
- Collating with passionate gardeners to help promote biodiversity and sales
- Building rapport with customers to ensure maximum satisfaction in our service
Customer Advisor
B&Q
Stirling
03.2021 - 10.2022
- Providing accountability by communicating with supervisors and managers to accomplish projects in a timely manner to high standards
- Advising Customer projects by calculating and unifying all components in a creative and logical style to guarantee the highest level of accuracy and integrity
Commis Chef
The Portcullis
Stirling
05.2022 - 07.2022
- Chopped, mixed and prepared ingredients for line cooks ahead of busy periods
- Managed ingredient deliveries and stock rotation, maintaining optimum product quality
- Assisted with diverse food preparation tasks, chopping vegetables and garnishes to support high-volume shifts
- Worked efficiently under pressure during peak dining hours, maintaining composure and delivering consistent quality
General Worker
Balhearty Farm
Coalsnaughton
07.2019 - 01.2021
- Keeping on top of effective use of PPE and COSHH procedures
- Contributed to the daily activities of the farm
- Maintaining standards of animal husbandry
Chill/Fresh Colleague
ASDA
Alloa
02.2018 - 07.2019
- Aiding our chill team to maintain top 5% out of 631 stores during my service
- Administering regulations of food safety
- Managing stock and leading colleagues productively
Commis Chef
Belhaven Pub
Alloa
08.2017 - 11.2017
- Verified compliance in preparation of menu and customer special request
- Maintained and cleaned all cold section applications including fridges, microwaves and dish washer
- Adhering to company quality constraints and industry best practices to ensure guest satisfaction
Counter/Cooking Assistant
Dominos Pizza
Alloa
07.2014 - 01.2017
- Monitoring order process speed to ensure completion in a timely manner
- Considering product availability for high volume shifts
- Ensuring all staff were following overall safety and proper food handling techniques
Education
Essential Food Hygeine Level 2 - Food Hygeine and Safety
04.2024
Skills
- Multi-tasking
- Problem Solving
- Exceptional time management
- High degree of self-motivation
- Impeccable standards of Customer service
- High energy levels
- Exceptional communication
- Strong initiative
- Professional appearance
- Cash handling
- Management
Hobbies and Interests
- Building fitness and health
- Studying my craft
- Listening to podcasts and audiobooks/reading
- Growing organic fruit and vegetables
Timeline
Cafe Manager
Deedees cafe
11.2025 - 12.2025
Pallet Repairer
James Jones
08.2025 - 10.2025
Commis chef
Portcullis
03.2025 - 07.2025
Breakfast Chef
Aramark
04.2024 - 08.2024
Kitchen Porter
Duchally Country Estate
03.2023 - 04.2023
Gardener
GM Gardening
10.2022 - 02.2023
Commis Chef
The Portcullis
05.2022 - 07.2022
Customer Advisor
B&Q
03.2021 - 10.2022
General Worker
Balhearty Farm
07.2019 - 01.2021
Chill/Fresh Colleague
ASDA
02.2018 - 07.2019
Commis Chef
Belhaven Pub
08.2017 - 11.2017
Counter/Cooking Assistant
Dominos Pizza
07.2014 - 01.2017