Offering strong interpersonal skills and a proactive approach to customer service. Knowledgeable in financial transactions, maintaining stock levels, handling transactions, and creating a welcoming environment. Ready to apply and develop communication, organisational, and teamwork skills in a new role.
Overview
1
1
year of professional experience
19
19
years of post-secondary education
Work history
General Shop Assistant
Cash Converters
Middlesbrough, North Yorkshire
2025.07 - Current
Assisted customers in locating desired items to improve shopping experience.
Collaborated with team members during peak periods to ensure smooth operations.
Built rapport with regular shoppers to encourage loyalty.
Promoted sales and special offers to boost store revenue.
Conducted price checks upon customer request for transparent communication regarding costs.
Managed stock levels on shop floor to ensure product availability.
Greeted each customer warmly to foster a friendly environment.
Assessed item values to maintain fairness in pawnbroking transactions.
Completed financial transactions accurately to minimise discrepancies at end of trading period.
Negotiated deals with customers to secure mutually beneficial outcomes.
Education
Foundation Degree - Honours
University Centre Middlesbrough (Middlesbrough College)
Level 3 Subsidiary Degree - Music
Middlesbrough College
2022.09 - 2024.07
A1 - Physics
Stockton Sixth Form College
2021.09 - 2022.07
A1 - Maths
Stockton Sixth Form College
2021.09 - 2022.07
A1 - Further Maths
Stockton Sixth Form College
2021.09 - 2022.07
GCSE - English Literature
Outwood Academy Bishopsgarth
2016.09 - 2021.07
GCSE - English Language
Outwood Academy Bishopsgarth
2016.09 - 2021.07
GCSE - Mathematics
Outwood Academy Bishopsgarth
2016.09 - 2021.07
Skills
Oral and written communication
Team collaboration
Punctuality
Adaptability
Computer literacy
Telephone etiquette
Sales techniques
Security measures understanding
Financial transactions
Visual merchandising
Cash handling
POS systems
Negotiation skills
Trust building
Adherence to security procedures
Knowledge of legalities
Experience
Middlesbrough Community Grocer, Volunteer, 2024-06, 2024-09, As a volunteer grocer I had several responsibilities including the following:, Inventory (detailing and stocking), Money handling (cash and card transactions), Health & Hygiene (maintain industry standard cleanliness around work areas), Complete customer orders in a timely manner, Positive and Friendly approach to customer service
Radio Stitch (University of North Tees Hospital), Volunteer, 2023-09, 2024-01, As a volunteer and radio producer I was responsible for and experienced the following:, Responsible for producing audio for podcasts, pre-recorded radio shows and live transmissions, Created modern up-to-date websites (yet to be put live), Worked with presenters and guests with disabilities and chronic illnesses, Implemented new recording techniques for those with visual impairments to have their independence in the studio, Interviewed guests and researched topics for radio shows, Sending and logging invoices, Organised team meetings and rehearsal sessions, Liaised with venues regarding information, payment, breaks etc., Analysed patterns in trends to keep shows relevant
Timeline
General Shop Assistant
Cash Converters
2025.07 - Current
Level 3 Subsidiary Degree - Music
Middlesbrough College
2022.09 - 2024.07
A1 - Physics
Stockton Sixth Form College
2021.09 - 2022.07
A1 - Maths
Stockton Sixth Form College
2021.09 - 2022.07
A1 - Further Maths
Stockton Sixth Form College
2021.09 - 2022.07
GCSE - English Literature
Outwood Academy Bishopsgarth
2016.09 - 2021.07
GCSE - English Language
Outwood Academy Bishopsgarth
2016.09 - 2021.07
GCSE - Mathematics
Outwood Academy Bishopsgarth
2016.09 - 2021.07
Foundation Degree - Honours
University Centre Middlesbrough (Middlesbrough College)