Cody Blair
Cumbernauld South, North Lanarkshire,Scotland
Summary
Experience in grooming services at Pets At Home, specializing in handling larger dogs and minimizing stress during grooming sessions. Successfully completed SQP exams, enhancing knowledge of flea and wormer prescriptions for various animals. Improved customer service skills through direct interaction and tailored advice for pet owners. Proven ability to combine technical knowledge with practical application in a fast-paced environment.
Experienced Duty Manager with exceptional leadership skills and a knack for problem-solving. Enhanced team productivity and customer satisfaction through strategic planning and proactive management. Effectively enhanced operational efficiency while cultivating a positive workplace leading to higher staff morale and customer retention.
Enthusiastic worker with knack for building strong relationships with pets and their owners. Skilled in managing daily routines, ensuring pets' wellbeing, and handling various pet care needs. I am good at creating a safe, loving environment that promotes health and happiness of all pets in care.
I offer strong interpersonal and organisational skills, with my background in customer service and animal care. I am very knowledgeable about pet health, nutrition, and basic grooming. I am ready to use and develop communication, time management, and animal handling skills in future job roles.
Overview
4
4
years of professional experience
Work history
Duty manager
Pets At Home
Cumbernauld South, North Lanarkshire, North Lanarkshire
2023.04 - Current
- Maintained cleanliness standards, resulting in positive customer feedback.
- Delivered excellent customer service through effective communication skills.
- Ensured customer satisfaction with prompt problem resolution.
- Met sales targets consistently by motivating team towards achieving common goals.
- Accelerated sales growth while consistently exceeding high KPI standards.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Handled cash transactions accurately for financial integrity.
- Handled complaints professionally, leading to improved customer retention rates.
- Stored cash floats and delivered secure banking procedures.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Met health and safety guidelines to maintain compliant working environments.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Ensuring high standards of pet care and customer service.
- Managed pet care, ensuring daily feeding and cleaning to maintain well-being.
Server
The Chippy Condorrat
Cumbernauld South, North Lanarkshire
2021.11 - 2023.04
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Demonstrated menu knowledge to assist customers in meal selections.
- Cultivated warm relationships with regular customers fostering loyalty towards restaurant.
- Supported other team members during busy periods ensuring efficient operations.
- Worked efficiently under pressure during peak hours for seamless operations.
- Improved customer satisfaction by providing attentive and professional service.
- Managed high-volume orders to ensure timely delivery of meals.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in restaurant.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional, friendly and fast service.
- Demonstrated safe food handling standards at all times.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
Certificate of Higher Education - Animal Care
SRUC Oatridge campus
Broxburn, West Lothian 08/2024 -
SVQ Level 2 - Animal Biology
New College Lanarkshire
Coatbridge, North Lanarkshire 08/2022 - 06/2023
Skills
- Decision-Making Skills
- Team-working Skills
- Patience
- Customer Service Skills
- Cash Handling Experience
- Time management expertise
- Returns and refunds processing
- Sales target achievement
- Nutritional understanding
- Pet industry regulations
- Empathy for pet owners
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
Affiliations
- My hobbies are ice skating, I enjoy going out and ice skating in my free time
- I also enjoy drawing and painting this helps me relieve stress and helps build my creativity which encourages me to think outside the box and be more creative
Accomplishments
During high school I took part in a fire safety course which I gained a certificate for.
I also have a certificate for being a hospice ambassador in high school.
I completed my SQP while working in pets at home.
Custom
I have volunteered in vets while studying for my qualifications. I volunteered in Lawrie Vets at Kenilworth, Cumbernauld, Glasgow. while volunteering I got to learn new skills about the daily life of a veterinary nurse and how to look after animals efficiently. I cleaned out kennels, helped administer medication, I fed animals and worked side by side with other animal care assistants, veterinary nurses and veterinary surgeons. During my time there I got to witness surgery's and experience how different technology worked in the veterinary practice.
Custom
I volunteered in Vets4Pets Cumbernauld while working at Pets At Home. While volunteering there I got to be hands on with animals and work amongst other specialised vets. I got to experience more about working in a veterinary practice, sit through different types of surgeries and advance my knowledge.
Custom
I had the opportunity to be a bath and brush partner in the groom room Cumbernauld and bishopbriggs. this advanced my knowledge on different health conditions dogs have and how to help customers by advising them with different treatments and shampoos to help with certain skin conditions. I was able to work with different temperament dogs and understand how to work with them while keeping them calm. I took a first aid course and an animal behaviour course before working in the groom room so I had full understanding on what to do if there was emergencies or if dogs needed help or breaks between grooms
Custom
I own a dog and two hamsters, owning my pets gives me individual understanding on how to look after animals daily
References
References available upon request.
Timeline
Duty manager
Pets At Home
2023.04 - Current
Server
The Chippy Condorrat
2021.11 - 2023.04
Certificate of Higher Education - Animal Care
SRUC Oatridge campus
08/2024 -
SVQ Level 2 - Animal Biology
New College Lanarkshire
08/2022 - 06/2023