Clooney Rodrigues
Swindon,Wiltshire
Summary
Aspiring IT professional with a strong foundation in hardware and software troubleshooting, developed through hands-on experience during a placement at Solatek. Experienced in working effectively in fast-paced, high-pressure environments and collaborating as part of a team at Next, with strong communication skills and the ability to explain technical information clearly. A proactive and adaptable learner with a genuine passion for technology, problem-solving, and understanding how systems function. Eager to apply technical knowledge, customer service experience, and a positive attitude to contribute effectively within a dynamic IT team.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Sales Consultant
Next
Swindon, Wiltshire
10.2023 - Current
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Established performance metrics for sales teams and monitored and reported issues to supervisors for intervention.
- Executed reductions, price changes or transfers of slow-moving items and set up special displays to encourage purchases.
- Researched and understood current products and services, available features and pricing for use in advising clients.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
Junior Technician
Solatek
Swindon, Wiltshire
01.2024 - 06.2024
- Supported the IT department with device setups, software installations, and troubleshooting
- Assisted with hardware maintenance and network checks
- Diagnosed and resolved hardware issues
- Graded devices based on condition, enhancing technical assessment and problem-solving skills
Education
A-Levels - T-level Digital Production Design, Development and Technology
Newcollege
Swindon, SWD, Wiltshire01-2024
GCSEs - English Language
Lawn Manor Academy
Swindon, SWD01-2022
GCSEs - English literature
Lawn Manor Academy
Swindon, SWD01-2022
GCSEs - Maths
Lawn Manor Academy
Swindon, SWD01-2022
GCSEs - Computer Science
Lawn Manor Academy
Swindon, SWD01-2022
GCSEs - Music
Lawn Manor Academy
Swindon, SWD01-2022
GCSEs - Sports Studies
Lawn Manor Academy
Swindon, SWD01-2022
GCSEs - Physics
Lawn Manor Academy
Swindon, SWD01-2022
GCSEs - Chemistry
Lawn Manor Academy
Swindon, SWD01-2022
Skills
- Hardware Troubleshooting: Diagnosing and repairing PCs, laptops, and peripheral devices (printers, monitors)
- Software Support: Installing, configuring, and updating OS (Windows/macOS) and standard office suites
- Basic Networking: Understanding of connectivity issues, Wi-Fi configuration, and IP troubleshooting
- Inventory Management: Experience using stock-tracking systems to manage assets and maintain accurate records
- System Maintenance: Performing routine checks and updates to ensure system stability and security
- Technical Communication: Translating complex technical issues into easy-to-understand language for non-technical users
- Customer Service Excellence: Managing user expectations and providing a high level of support under pressure
- Collaborative Problem Solving: Working effectively within a team to resolve departmental bottlenecks or technical hurdles
- Adaptability: Quickly learning new software tools and adapting to fast-paced retail or technical environments
- Detail Orientation: A focused approach to troubleshooting that ensures accuracy and prevents recurring issues
Languages
English
First Language
English
Upper Intermediate
B2
Certification
- Data analysis using Excel (Great Learning)
- Python fundamentals for Beginners (Great learning)
Timeline
Junior Technician
Solatek
01.2024 - 06.2024
Sales Consultant
Next
10.2023 - Current
GCSEs - Chemistry
Lawn Manor Academy
GCSEs - Physics
Lawn Manor Academy
GCSEs - Sports Studies
Lawn Manor Academy
GCSEs - Music
Lawn Manor Academy
GCSEs - Computer Science
Lawn Manor Academy
GCSEs - Maths
Lawn Manor Academy
GCSEs - English literature
Lawn Manor Academy
GCSEs - English Language
Lawn Manor Academy
A-Levels - T-level Digital Production Design, Development and Technology
Newcollege