Clint MacPherson
Kent
Summary
A highly organised and reliable professional with a strong foundation in customer care, effective communication, and team collaboration. Demonstrates exceptional problem-solving abilities and adaptability to new skills, ensuring efficient task execution and target achievement. Proficient in stress management, conflict resolution and crowd management, with experience in monitoring/surveillance and CCTV operating. Skilled in report writing and prescriptive planning, complemented by excellent time management and first aid capabilities. Committed to delivering outstanding service while continuously enhancing expertise in communication and problem-solving.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Shift Station Supervisor (Secondment)
Network Rail
London
08.2024 - 05.2025
- Supervise the station team, including agency staff, on shift to create a safe environment and deliver outstanding customer service.
- Undertake and direct work activities in accordance with safety procedures, ensuring checks are accurately recorded and any non-compliances are addressed.
- Collaborate with station users to maintain a safe and secure environment, preventing accidents and reporting/investigating incidents.
- Respond to emergencies and incidents in line with established procedures, liaising with internal departments and external stakeholders.
- Deliver high standards of customer service, and assist Shift Station Managers in raising performance standards through operational monitoring and feedback.
- Conduct shift briefings, allocate responsibilities, ensure correct use of equipment, and organise shift cover at short notice.
- Liaise with British Transport Police and other law enforcement to implement plans aimed at preventing and addressing criminal activity.
- Carry out regular station inspections, address hazards or unsafe conditions proactively, and ensure incidents are properly documented.
- Undertake designated duties as part of emergency plans and ensure team adherence to all required protocols.
Customer Service Assistant
Network Rail
London
10.1994 - 05.2025
- Delivered high-level customer service at the UK’s busiest station.
- Led teams with accountability, motivation, and a clear focus on goals.
- Trained and authorised as a Station Incident Officer (SIO), managing major incidents with professionalism.
- Responded effectively to emergencies and operational disruptions.
- Managed reception responsibilities and supervised junior staff.
- Trained new Receptionists and Customer Service Assistants.
Security Supervisor
Network Rail
London
01.1991 - 11.1994
- Managed access control and staff/visitor registration.
- Conducted security checks on packages and handled their distribution.
- Supervised day-to-day activities of the security team.
- Responded to emergencies, including fire alarms and mechanical faults.
Education
GCSEs - Statistics, Additional Science, Mathematics, English Language, Geography, Single Science, History
Catford Boys School
Skills
- Strong Communication
- Problem Solving
- Time Management
- IT Proficiency
- Team Leadership & Supervision
- Incident Management & Emergency Response
- Operational Oversight
- Stakeholder Liaison
- Briefing & Communication
- Customer Service Excellence
Certification
- Station Incident Officer (SIO) Trained – Selected for training due to demonstrated competence in managing critical incidents.
- First Aid & Defibrillator Trained – Successfully used a defibrillator on multiple occasions to resuscitate individuals.
REFERENCE
Available upon request.
Timeline
Shift Station Supervisor (Secondment)
Network Rail
08.2024 - 05.2025
Customer Service Assistant
Network Rail
10.1994 - 05.2025
Security Supervisor
Network Rail
01.1991 - 11.1994
GCSEs - Statistics, Additional Science, Mathematics, English Language, Geography, Single Science, History
Catford Boys School
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