Claudionor Alves Cabulo
London
Summary
Dynamic and results-driven End User Computing Specialist with strong management experience and a proven track record of delivering high-quality technical support across enterprise environments. Highly skilled in Azure, Active Directory, Microsoft 365, Intune, and modern Windows platforms. My goal is to ensure seamless end-user experiences through effective problem-solving and proactive service delivery. Known for strong communication, stakeholder management, I have a strong customer service background in the early stages of my career which has contributed to my communication skills and the ability to align technical solutions with business needs while maintaining high standards of security, compliance, and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work history
End User Computer Specialist
Tata Consultancy Services
City of London
08.2025 - Current
- Provided first-line support to staff for resolving technical issues, ensuring seamless workflow.
- Automate software updates, enhancing overall system functionality.
- Minimised technical issues by providing ongoing maintenance and updates of server systems.(Windows Servers 2016, Active Directory)
- Managed and supported Azure Active Directory including user lifecycle management, security groups, RBAC roles, Conditional Access policies, and MFA administration.
- Monitored and resolved identity, device, and application issues across the enterprise, ensuring adherence to ITIL incident, request, and change processes using ServiceNow Ticketing software
IT service delivery manager
Flight Centre Travel Group
City of London
08.2023 - 08.2025
- Promoted adherence to industry standards, upheld company reputation in market.
- Led project teams for successful completion within deadlines.
- Updated process documentation regularly for accuracy and compliance.
- Fostered strong relationships with vendors, ensured quality support services.
- Oversaw an successful Windows 11 rollout to over 2,000 users, ensuring minimal disruption and full compliance with security and compatibility standards.
- Streamlined ticket workflows in ServiceNow, reducing backlog and improving response times, resulting in a 30% decrease in unresolved incidents.
- Lead a high-performing team, setting clear goals and fostering development Supported major IT projects including onboarding/offboarding automation,
Technical Support Engineer Level 2
Flight Centre Travel Group
London
10.2022 - 07.2023
- Showcased keen analytical skills whilst diagnosing complex technical problems.
- Evaluated existing work procedures regularly for identifying improvement opportunities.
- Delivered remote and deskside support for Microsoft 365, Windows 10/11, Active Directory, and Exchange, maintaining high system reliability and user satisfaction.
- Supported large-scale IT projects, including cloud migrations, system upgrades, and endpoint deployments, contributing to overall project success.
Education
Bachelor of Science - Computer Science
The Open University
City of London 10.2024 -
Diploma of Higher Education - ICT and Business
Barking College
Essex 09.2005 - 05.2007
Skills
- ITIL principles
- Cybersecurity measures
- IT support knowledge
- Managing it projects
- Virtualization technology
- Linux system administration
- Conflict resolution among teams
- IT budget control
- IT service delivery
- Service level agreement management
- IT governance
- Server virtualisation
- Agile methodologies
- Cloud computing
- SharePoint administration
- Server maintenance
- Information Security Management System (ISMS) design
- Windows, macOS, iOS operating system proficiency
- Active Directory
- Windows Server
- MS Office 365
- Scripting
- DHCP
- Vmware
- Networking
Certification
AZ-900 Microsoft Fundamentals - 14/01/2024
AZ-104 Microsoft Azure Administrator - 16/02/2024
Cisco Networking Basics - December 2023
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Dynamics 365 ERP
Training:
· Server Administration Essential Training
· Azure Active Directory Basics
· Powershell For Microsoft 265 Administration
· Server Administration
Languages
Portuguese
Native
Spanish
Intermediate
Timeline
End User Computer Specialist
Tata Consultancy Services
08.2025 - Current
Bachelor of Science - Computer Science
The Open University
10.2024 -
IT service delivery manager
Flight Centre Travel Group
08.2023 - 08.2025
Technical Support Engineer Level 2
Flight Centre Travel Group
10.2022 - 07.2023
Diploma of Higher Education - ICT and Business
Barking College
09.2005 - 05.2007