BEAULA SANTHOSH
Newcastle upon Tyne,Newcastle upon Tyne
Summary
IT professional with expertise in strategic IT planning, network architecture, and cybersecurity. Proficient in TCP/IP protocols, LAN/WAN management, and advanced troubleshooting, ensuring robust network security and seamless operations. Skilled in data encryption, firewall administration, and server management, with a strong understanding of Cisco networking equipment and VoIP systems. Committed to ethical leadership and resource allocation efficiency, driving high-value project management and process improvement initiatives.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Advice clients volunteering
North England refugee service
Newcastle upon Tyne, Newcastle upon Tyne
09.2023 - Current
- Offered bespoke investment solutions for maximising client profits.
- Provided estate planning advice; guided clients through intricate legal processes.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Developed actionable steps for portfolio diversification, bringing about healthier investments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Resolved complex financial issues, contributing to overall customer satisfaction.
- Delivered presentations on financial planning strategies leading to informed decision making by clients.
Skillsmatch Programme Volunteer
west end refugee service
Newcastle upon Tyne, Newcastle upon Tyne
04.2019 - 09.2023
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Consistently arrived at work on time and ready to start immediately.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered meals to elderly residents, ensured their well-being and comfort.
- Laid groundwork for cultural fairs, promoted diversity and inclusivity within the community.
Teacher
Information technology education council in India
KERALA, INDIA
06.2010 - 01.2012
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Fostered a positive learning environment for student engagement through effective classroom management.
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
- Balanced theoretical knowledge and practical skills in lessons to provide well-rounded education in computing principles.
- Enhanced student interest in technology with innovative teaching strategies.
- Prepared lesson plans to ensure thorough understanding of computer principles.
- Provided after-school tutoring sessions to assist underperforming students, improving overall grades in IT-related subjects.
- Assisted in development of school's computer lab, leading to enhanced tech-based education.
- Developed curriculum for computer studies, resulting in comprehensive learning for all pupils.
- Prioritised hands-on experience whilst teaching programming languages, enabling better grasp of concepts.
- Implemented new software tools into coursework with a focus on practical application.
- Coordinated IT resources, maintaining an efficient learning environment.
- Monitored online behaviour to ensure safe internet use amongst students at all times.
- Kept accurate records of student progress in class and on examinations.
- Monitored computer laboratory operations to safeguard equipment and enforce rules.
- Evaluated student performances regularly via tests and assignments, providing constructive feedback for improvement.
- Championed school-wide digital safety policy, contributing towards safer online interactions.
- Fostered a positive learning atmosphere by creating interactive classroom activities.
- Managed computer hardware and software updates, troubleshooting technical issues to maintain functionality.
- Provided appropriate resources and learning materials to promote student comprehension.
- Handled student behaviour issues as per school policy to maintain order in class.
- Planned lessons and generated materials to promote ICT development.
- Researched and selected hardware, software and peripheral equipment to support department needs.
- Attended workshops to stay updated on changes and advancements in computer technology taught in school.
- Developed curriculum to guide students through hands-on technology projects and computer-related activities.
- Conducted teacher training workshops on uses of technology in classrooms.
- Reviewed and downloaded any important software updates useful in smooth running of school computers.
- Backed up all classroom work for easy retrieval in case of accidental deletion.
- Petitioned school administration for updated software to equip learners with latest computer skills.
- Used varied resources and technologies to maximise student engagement and understanding.
- Delivered informative progress reports aiding student development.
- Reported on students' progress and attitude to learning at parent-teacher meetings.
- Transformed complex concepts into understandable, useful information for improved subject comprehension.
Education
Post graduation diploma - Computer application
Information technology education council
Thiruvanathapuram, kerala 06.2010 - 06.2011
Bachelor of Science - Computer science
Bharathiar University
Coimbator, India 09.2008 - 05.2011
Postgraduate Diploma - Computer Networking
University of Bedfordshire
Luton 01.2012 - 07.2014
Skills
- Strategic it planning
- TCP and IP proficiency
- Risk assessment proficiency
- Advanced troubleshooting
- LAN and WAN management
- Cybersecurity principles awareness
- Ethernet and wireless technologies
- Data encryption expertise
- Network architecture understanding
- Technological forecasting
- Data privacy compliance knowledge
- Technology forecasting and adoption
- DDoS mitigation techniques
- Cisco networking equipment
- VoIP systems experience
- SDN understanding
- Enterprise systems understanding
- ITIL principles
- Performance metrics evaluation
- Conflict resolution aptitude
- Resource allocation efficiency
- Microsoft windows server mastery
- Advanced analytical thinking
- Ethical leadership
- Cloud computing
- Network debugging
- Network security protocols
- Customer liaison
- ITIL framework knowledge
- Firewall administration
- Server administration
- Vendor relationship management
- Team player
- IT project management
- Multidisciplinary teamwork
- Process Improvement
- High-value project management
- Systems integration
- Network configuration
- Network troubleshooting
- Security platforms
- Network operations
- Network engineering
- Hardware and software configurations
- Nextgen firewalls
- Routing Protocols
- Engineering documentation
- Firewalls and endpoint security
- Diagnostic tool usage
- Data backups
- NetMRI network automation
- Cisco wireless routers and switches
- Troubleshooting network issues
- Data network technology
- Customer communication
- Equipment diagnostics
- Infrastructure planning and design
- Lifting network equipment
- VPN encryption
- Software-Defined Networking
- Technical solutions development
- Interpersonal communication
- Automation tools and scripting
- Conflict Resolution
- Resourcefulness
- Strategic planning
- Equipment Maintenance
- Attention to Detail
Affiliations
- reading,
- travelling
- cooking
Timeline
Advice clients volunteering
North England refugee service
09.2023 - Current
Skillsmatch Programme Volunteer
west end refugee service
04.2019 - 09.2023
Postgraduate Diploma - Computer Networking
University of Bedfordshire
01.2012 - 07.2014
Teacher
Information technology education council in India
06.2010 - 01.2012
Post graduation diploma - Computer application
Information technology education council
06.2010 - 06.2011
Bachelor of Science - Computer science
Bharathiar University
09.2008 - 05.2011
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