Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
Generic

Claudia Nyirinkwaya

Portsmouth,HAM

Summary

Trilingual university dental student with over 3 years of experience in primary care, paediatrics, and women's care, including obstetrics. Background in business management, customer service, and team development.

Overview

6
6
years of professional experience

Work History

NHS First Responder

NHS
Portsmouth, Hampshire
01.2023 - Current
  • Accurately documented patient information and incident reports in a timely manner.
  • Responded swiftly to emergency calls, assessing situations for decisive action.
  • Ensured compliance with local, state, and federal regulations across all operations.
  • Participated in community outreach programs to educate citizens on fire safety practices.

Customer Service Agent

Southern Cross Hospital
Kigali, Rwanda
05.2022 - 12.2022
  • Delivered consistently excellent customer service to ensure positive company experiences.
  • Acted as the first point of contact for customer issues and queries.
  • Answered incoming telephone calls while documenting initial inquiries in the Customer Relationship Management (CRM) system.
  • Collaborated with customer agents to maintain consistent service across multiple platforms.
  • Exceeded targets through strong rapport building and extensive product knowledge.

Doctor's Assistant

Southern Cross Hospital
Kigali, Rwanda
01.2022 - 12.2022
  • Engaged post-operative patients in rehabilitation activities to enhance mobility and recovery.
  • Monitored and documented patient conditions, including temperature, pulse, respirations, and weight.
  • Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.
  • Collaborated with multidisciplinary teams to maintain high-quality patient care standards.
  • Ensured strict adherence to HIPAA guidelines for patient privacy protection.

Dental intern

Hopital la Croix du Sud
Kigali, Rwanda
04.2022 - 05.2022
  • Educated patients on disease prevention and oral health best practices.
  • Greeted patients and facilitated completion of appointment-related forms.
  • Assisted dentist during routine appointments by preparing patients and managing instrument hand-offs.
  • Responded promptly and professionally to medical emergencies.
  • Executed front-of-house duties with warmth and professionalism.

Physiotherapist Intern

Health Hub
Kigali, Rwanda
08.2021 - 12.2021
  • Adapted practice to individual circumstances, enhancing patient comfort through cultural and social awareness.
  • Modified standard equipment to boost function and independence according to patient needs.
  • Coordinated with psychologists, dieticians, and health coaches to ensure optimal quality of care.
  • Ensured patient involvement in planning and prioritization of rehabilitation plans to maximize satisfaction.

Library Student Assistant

Grand Canyon university
Phoenix, Arizona
01.2020 - 06.2020
  • Managed check-in and check-out processes at the circulation desk for library materials.
  • Researched and sourced new books and equipment to expand library offerings.
  • Promoted library resources to enhance community access and encourage engagement.
  • Assisted customers in utilizing library computers and equipment effectively.
  • Delivered training sessions in the Microsoft Office suite for users with limited IT skills.

Education

Bachelor of Science - Dental Hygiene and Therapy

University of Portsmouth
Portsmouth, POR
05-2027

Foundation Degree in Science - Dental Hygiene and Therapy

International college of Portsmouth
Portsmouth, Hampshire
01.2023

A-Levels - Sciences and business management

Thornton Academy
Maine, United States of America
05.2019

Skills

  • Wound care management
  • Medical billing and coding
  • Customer relations
  • Professionalism
  • Adaptability and flexibility
  • Self-motivation
  • Critical thinking
  • Interpersonal communication
  • Multitasking skills
  • Attention to detail
  • Dependability and responsibility
  • Problem-solving skills
  • Microsoft Office proficiency
  • Team collaboration
  • Decision-making abilities

Accomplishments

I was the captain of my varsity tennis team, won second place in my debate team, and ran the journalism department of my secondary school.

Personal Information

Languages

English
First Language
French
Proficient (C2)
C2
Spanish
Advanced (C1)
C1

Timeline

NHS First Responder

NHS
01.2023 - Current

Customer Service Agent

Southern Cross Hospital
05.2022 - 12.2022

Dental intern

Hopital la Croix du Sud
04.2022 - 05.2022

Doctor's Assistant

Southern Cross Hospital
01.2022 - 12.2022

Physiotherapist Intern

Health Hub
08.2021 - 12.2021

Library Student Assistant

Grand Canyon university
01.2020 - 06.2020

Bachelor of Science - Dental Hygiene and Therapy

University of Portsmouth

Foundation Degree in Science - Dental Hygiene and Therapy

International college of Portsmouth

A-Levels - Sciences and business management

Thornton Academy

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Claudia Nyirinkwaya