Clare Meadley
Tadcaster,North Yorkshire
Summary
Eager and enthusiastic Administrator with 32 years of experience. Committed to increasing knowledge through hands-on learning. Proven ability to solve complex problems and remain calm in emergency situations. Skilled at maintaining relationships with patients to provide top-of-the-line care and administrative skills.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work history
Healthcare Assistant
St Leonards Hospice
York, North Yorkshire
2023.01 - Current
- Worked closely with nurses to maintain optimum levels of communication.
- Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
- Monitored client health conditions and reported immediate issues to manager.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Maintained confidentiality and compliance standards for optimised patient care.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Actively developed professional healthcare competencies through regular training.
- Maintained up-to-date patient records to enable care continuity between support providers.
Administrator
University of York
York, North Yorkshire
1990.07 - 2023.12
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Oversaw database to maintain updated records and accuracy.
- Directed administrative team in high-quality clerical service delivery.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Drove company mission and values, representing organisation at meetings and industry events.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Scheduled meetings and travel arrangements to support C-level executives.
Education
GCSEs - English, Computer Studies, French and Science
Brayton High School
Selby 1986.01 - 1988.05
Typing, Audio typing, shorthand, wordprocessing
Selby College
Selby 1988.09 - 1990.06
Skills
- 30 years of Administrative experience in multiple roles at the University of York
- Dementia care experience
- End of life care experience
- Confidence building skills
- Moving and handling
- Team player
- Meticulous eye for detail
- Data confidentiality
- Trainer skills
- Excellent telephone manner
Timeline
Healthcare Assistant
St Leonards Hospice
2023.01 - Current
Administrator
University of York
1990.07 - 2023.12
Typing, Audio typing, shorthand, wordprocessing
Selby College
1988.09 - 1990.06
GCSEs - English, Computer Studies, French and Science
Brayton High School
1986.01 - 1988.05