Kate Noble
Bideford,Devon
Summary
Expert communicator with a strong academic background in research processes and methodologies, complemented by extensive experience in editing and proofreading academic work; a Bachelor of Arts in English from the University of Exeter; Level 5 Qualification in Teaching English as a Foreign Language; and certificate in Coaching Skills with Accreditation. Proven ability to manage multiple projects efficiently in high-pressure environments, showcasing excellent organisational and time-management skills. History of delivering exceptional service in outward-facing roles including conveying complex information clearly across various platforms, engaging effectively with stakeholders, and championing equality and diversity initiatives to improve accessibility for customers. Highly IT proficient with significant data management experience, adaptable to change, and committed to achieving objectives creatively.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Canine Carer
Dogs Trust
Ilfracombe, Devon
05.2025 - Current
- Independently responsible for managing a kennel block of up to 12 dogs. Ensuring positive welfare for each dog through play, enrichment, exercise, socialisation, and training, working both independently and with my team to achieve shared objectives.
- Organising and coordinating every aspect of a dog's care including preparing food, water and medication.
- Keeping thorough records of each animal using kennel diaries, kennel boards, computer systems and other documentation in accordance with procedures and data protection legislation.
- Carrying out daily health checks and report any physical changes to the centre's veterinary team/management.
- Following Standard Operating Procedures and health and safety guidelines to maintain the highest standards of cleanliness.
- Carrying out assessments of dogs, highlighting any behaviour or welfare concerns to centre's behaviour/management team, implementing Behaviour Modification Programmes, and conducting welfare scores.
- Proactively engaging with members of the public, working as part of a team delivering the highest level of customer service and dealing with a range of enquiries and emotionally challenging situations with professionalism and empathy.
Senior Coordinator (Transformation Lead)
Kidd Aitken Legal Marketing Ltd.
Remote
06.2021 - 02.2024
- Assisting a global portfolio of market-leading law firms with their directory submissions. First point of contact for law firms, legal directories and internal stakeholders for coordinating the submission process, providing clear, concise, and accessible information via email, telephone, and Teams conference.
- Working remotely with limited supervision to manage a large caseload, multiple deadlines and the research schedule; file submissions and referee lists; coordinate partner interviews; and provide a range of administrative services to save firms time, improve their rankings, and deliver first-rate marketing results.
- Demonstrating initiative and excellent time management skills to independently manage my workload and prioritise tasks effectively.
- Extensive use of Excel/Word/SharePoint and other software to monitor research schedules, track communications, and communicate with internal stakeholders.
- In addition to the above, I undertook numerous additional projects/tasks as Transformation Lead at this rapidly scaling start-up, working closely with the COO and team manager to develop new ideas for improving operations and implementing and maintaining processes.
- Influencing fellow team members to contribute to new processes and embrace them.
- Assisting with training and supporting new starters.
- Acting as a conduit between the Operations function and the Coordination team.
- Communicating the impacts of wider Transformation activities cascaded from the COO, understanding where Coordination function may be impacted or may assist in supporting new procedures elsewhere.
Donor Records Clerical Officer
NHS Blood & Transplant
Filton, Bristol
04.2019 - 10.2020
- Responsible for the maintenance and quality of the national blood supply database (Pulse).
- Ensured the safety of blood donations by processing Donor Health Check forms, entering data, coding patient information, and producing medical correspondence on the Pulse database.
- Handled sensitive patient data safely and securely. Effectively used a variety of IT systems simultaneously to retrieve and record information in accordance with SOPs.
- Worked accurately under pressure to meet tight deadlines and deliver results to various stakeholders in the blood supply chain. Communicated effectively with stakeholders to optimise supply.
Mortgage Services Consultant
Bank of Ireland
Bristol
02.2017 - 04.2019
- Delivering excellent customer service providing support for ongoing and potential mortgage applications over the telephone.
- Confidently communicating with a diverse range of callers including applicants, brokers, solicitors and surveyors, maintaining call control and resolving complex lending enquiries.
- Assessing mortgage lending enquiries against set lending criteria, using professional judgement and escalating to Underwriters where required to ensure compliance with GDPR, FCA guidelines and the Bank's risk appetite.
- Communicating effectively with internal departments including Underwriting, Case Handling, and the Business Development Team.
- Extensive use of financial databases and Microsoft Office to complete finance administrative tasks, log calls and complaints, write standardised notes and add tasks to the work queue.
- Taking on additional voluntary projects regarding process improvement and people management including training new starters, coaching existing team members, handling escalations, developing a new training syllabus, writing/implementing new processes and materials to improve operations.
- Received a STAR Award for accessibility after spearheading a successful campaign advocating for equal access to Bank of Ireland's online services by making them compatible with screen reading software.
Education
Bachelor of Arts - English
University of Exeter
Exeter 09.2013 - 07.2016
Level 5 Qualification - Teaching English as a Foreign Language/ESL Language Instructor
The TEFL Academy
02.2021 - 06.2021
A-Levels - English Literature, History of Art, Philosophy & Ethics
South Wilts Grammar School Sixth Form
Salisbury 09.2011 - 07.2013
Skills
- Strong academic background with knowledge of research processes and methodologies
- Experienced in editing and proofreading academic research as a university student and peer mentor at University of Exeter, and temporary academic proofreader position at University of Southampton
- Expert written and verbal communicator with proven experience communicating complex information clearly and accessibly
- Excellent organisation, time-management, administrative, and coordinating skills
- Following, developing, and implementing processes in strictly regulated, high-pressure environments
- Decisive, proactive, and collaborative with the ability to multi-task and manage multiple projects at once
- Extensive experience in outward facing roles delivering outstanding levels of service in person, over the telephone, and in writing
- Stakeholder engagement, communication, and collaboration
- Highly IT proficient including use of Microsoft Office, SharePoint, Teams/Zoom, financial software, and online platforms, with extensive data management experience
- Adaptable, flexible, and resilient - effectively managing changes and interruptions, prioritising activities according to urgency, and finding creative solutions to achieve objectives
- Dependable independent and team worker with years of experience working effectively as part of a fully remote, global team at Kidd Aitken Legal Marketing Ltd, despite conflicting working hours, tasks, and priorities
- Thorough autism knowledge as an autistic individual myself with awareness of and active interest in trends in research Equality and diversity champion with a demonstrable track record of influencing positive change and inclusion policies in previous workplaces
- Committed to NAS aims and objectives with an infectiously positive, proactive attitude
Affiliations
- Guitar
- Singing
- Gardening
- Cooking
- Dog Training
Accomplishments
Unsung Hero Award at Kidd Aitken Legal Marketing Ltd.
January 2023 - Awarded by Head of Coordination
“Kate Noble - is an excellent role model always demonstrating exemplary behaviours, she has built up a massive amount of experience and knowledge and uses this to provide support to her manager and colleagues. In addition to her role as Senior Coordinator Kate has also been selected as one of Matt's 'Sustainability Champions' Kate is a consistently hard working, supportive, intelligent, knowledgeable and flexibility member of KA and we are lucky to have her!”
STAR Award at Bank of Ireland
January 2019
For managing an ambitious fundraising project which raised £2000 for Bristol Zero Tolerance.
STAR Award at Bank of Ireland
September 2018
For spearheading a successful campaign advocating for equal access to Bank of Ireland's online services by making them compatible with screen reading software. After speaking to a blind customer who was unable to apply directly for a mortgage, I took the initiative to raise awareness of this issue among staff and present my findings to our senior leadership team. The online portal was consequently updated following a presentation I delivered, improving accessibility for our customers across the entire business.
Timeline
Canine Carer
Dogs Trust
05.2025 - Current
Senior Coordinator (Transformation Lead)
Kidd Aitken Legal Marketing Ltd.
06.2021 - 02.2024
Level 5 Qualification - Teaching English as a Foreign Language/ESL Language Instructor
The TEFL Academy
02.2021 - 06.2021
Donor Records Clerical Officer
NHS Blood & Transplant
04.2019 - 10.2020
Mortgage Services Consultant
Bank of Ireland
02.2017 - 04.2019
Bachelor of Arts - English
University of Exeter
09.2013 - 07.2016
A-Levels - English Literature, History of Art, Philosophy & Ethics
South Wilts Grammar School Sixth Form
09.2011 - 07.2013
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