Clare Louise Macready Farnes
Honiton
Summary
I am an honest, enthusiastic and hardworking individual. Having experienced many different working environments, I have found that I prefer to be working as part of a team in a customer facing role, although I am equally capable when working alone. I am confident and outgoing with a thirst to advance my knowledge and acquire new skills. I have a good understanding of Microsoft Office and am fast to learn new systems. I hold a full UK driving licence.
Overview
35
35
years of professional experience
Work History
Manager's Assistant
The Drewe Arms
Broadhembury, Devon
04.2022 - Current
- Managed shift operations at The Drewe Arms in landlord's absence, ensuring smooth business continuity.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Handled complaints calmly and professionally, providing swift resolutions to maintain positive customer experiences.
- Facilitated customer liaisons, handled bookings, processed orders, and managed financial transactions.
- My duties include, bar opening and closing procedures ,waiting, cellar management, stock control and ordering. Organising the cleaning and laundry of the accommodation on the premises.
Bar and Restaurant Assistant
The Masons Arms
Branscombe, Devon
04.2021 - 04.2022
- Handled customer complaints with professionalism, seeking immediate resolutions to maintain satisfaction.
- key role was direct customer liaisons, taking bookings, serving customers and checking customers into the hotel.
- Executed duties across bar, restaurant and reception to support smooth operations.
- Trained new staff on restaurant procedures, service standards, and menu knowledge.
- Promoted to team leader where I ran the shift.
- Handled financial transactions and reconciled cash at the end of shifts to ensure accurate financial reporting.
- Monitored inventory levels to maintain product availability and prevent stock shortages.
Bar and Waiting Assistant
The Hare and Hounds
Honiton, Devon
09.2013 - 04.2021
- This is a part-time position, of which duties include both bar work and restaurant rotas.
- Key roles include direct customer liaison in this busy establishment, taking bookings to meet schedules, front of house duties, monitoring and maintaining stock control and handling financial transactions.
- Completed work to agreed standards and specifications.
- Greeted visitors and appropriately directed to designated areas.
Meal Time Assistant
Little Town Academy
04.2015 - 03.2017
- Supported team during school terms by working part-time.
- Assisted children with playtime activities and addressed their needs during lunch.
Administration Assistant
Allan Bright and Son Chris
08.2014 - 03.2015
- Prepared quotes and emails while managing financial transactions, contributing to smooth operational flow.
- Processed orders for submission to the Saw Mill, maintaining attention to detail and efficiency.
- Took customer orders in person and by telephone, ensuring accurate processing and timely service.
Food Service and Food Preparation Assistant
Thyme Cafe
03.2014 - 08.2014
- Conducted food preparation, provided customer service, maintained cleanliness, managed stock control, and processed financial transactions.
- Assisted in preparing food for sale, ensuring quality and presentation standards were met.
- Balanced part-time work with personal commitments while gaining relevant experience in food service.
Purchasing Assistant
The Donkey Sanctuary
03.2012 - 02.2014
- My duties included working within the purchasing department of the Donkey Sanctuary.
- Part of this role was researching suppliers for products used at better prices, whilst ensuring that the same quality and standards were maintained.
- I studied Introduction to Purchasing (CIPS) via E-Learning to aid me within my role.
- This will aid me with the purchasing of products in the future.
- In addition to this I also played an active role in the responsibilities of general welfare and safety of staff within the organisation.
Transport/Fleet Coordinator
The Donkey Sanctuary
01.2008 - 05.2011
- Scheduled annual services for all lorries, ensuring compliance and operational readiness.
- Maintained driver records and processed tachographs for quarterly analysis, supporting regulatory adherence and safety.
- Processed invoices and managed costing records for farm machinery and vehicles, including MOTs, tax, and insurance, facilitating effective budget management.
- On return to work I was given the opportunity to work within the Transport /Fleet Maintenance Department for the Donkey Sanctuary, working part time doing a job share three days a week.
Clerical Assistant
The Donkey Sanctuary
01.2004 - 03.2007
- I worked within the Stores and Purchasing Department.
- I was responsible for ordering goods for all of the farms and departments within the organisation when required and ensuring that the goods ordered arrived on time.
- I processed invoices for payment, assisting the manager of the stores department with general administration and maintaining mileage records for the company’s fleet of pool cars.
Credit Control Assistant
Yeoman Stoves Limited
03.2003 - 01.2004
- My role at Yeoman Stoves was to contact stoves companies for outstanding payments on their accounts.
- I assisted with office administration, sales telephone enquiries and the daily post.
Leisure Centre Receptionist
Woodbury Park Leisure, Golf & Country Club
11.2002 - 03.2003
- Coordinated client bookings, resolved enquiries and complaints, and managed stock levels for sports equipment.
Stock Control Assistant
Tesco Stores Limited, Exeter
03.2002 - 11.2002
- I was responsible for maintaining stock levels throughout the fresh food side of the store.
- Completing daily stock counts on low level and high levels of stock as well as monthly promotions.
Field Representative
MEM Retail Services
12.2000 - 03.2002
- I was responsible for completing the weekly chart change in Axminster Tesco Store.
- I merchandised the new releases into the chart and removed the non - chart albums, videos, DVD’S.
- I completed monthly returns on non - chart merchandise.
General Assistant & Stock Control Assistant
Tesco Stores Limited, Axminster
07.1998 - 03.2002
- I worked as a general assistant filling the grocery side of the store.
- I was promoted to a Stock Control Assistant where I was responsible for maintaining stock levels throughout the grocery side of the store.
- Completing daily stock counts on low and high levels of stock as well as monthly promotions.
Assembly Operator
Racal Ltd
12.1994 - 07.1998
- I worked as an assembly operator on the shop floor assembling PC boards for radio equipment.
- I built the boards up with electronic components and then soldered them onto the boards.
Food Service and Food Preparation Assistant
The Cottage Restaurant
03.1991 - 12.1994
- Assisted with food preparation for starters, main courses, and puddings while supporting general kitchen operations.
- Performed waitressing and bar work while maintaining a clean and tidy restaurant environment.
Education
BCS Level 1 Certificate for IT Users - ECDL Part 1
St Clares Further Education Centre
Seaton, Devon12-2006
BCS Level 2 Certificate for IT Users - ECDL Part 2
St Clares Further Education Centre
Seaton, Devon12-2006
OCR Level 1 Certificate for IT Users - New Clait
Sidmouth College
Sidmouth12-2005
Body Massage Certificate -
Exeter College
Exeter, Devon12-2002
Book Keeping and Accounts - Level 1
St Clares Further Education Centre
Seaton, Devon12-1998
RSA Word Processing Stage 2 - Part 1
Sidmouth College
Sidmouth, DEV12-1996
RSA Word Processing Stage 1 -
12-1995
Airline Careers and Consultancy Course - Airline Application & Interview Techniques
Birmingham Airport
12-1994
BIIAB Level 2 Award for Personal Licence Holders -
06-2017
Personal Licence Holder -
05-2018
Skills
- Organised
- Problem solving
- Email handling
- Excellent communication
- Hard-Working
- Good Communicator
- Flexible
- Customer service
- Financial transactions
- Stock control
- Staff training
- Team leadership
- Communication skills
- Time management
Custom
We moved to Devon when I was 1 year old and lived in the small fishing village of Beer, I attended both the local primary school and secondary schools where I gained my GCSE grades. My hobbies and interests are swimming, salsa dancing, walking and bingo. I enjoy reading and cooking., honest, enthusiastic, hardworking, team player, capable of working alone, confident, outgoing, thirst for knowledge, quick learner, good understanding of Microsoft Office, full UK driving licence
Timeline
Manager's Assistant
The Drewe Arms
04.2022 - Current
Bar and Restaurant Assistant
The Masons Arms
04.2021 - 04.2022
Meal Time Assistant
Little Town Academy
04.2015 - 03.2017
Administration Assistant
Allan Bright and Son Chris
08.2014 - 03.2015
Food Service and Food Preparation Assistant
Thyme Cafe
03.2014 - 08.2014
Bar and Waiting Assistant
The Hare and Hounds
09.2013 - 04.2021
Purchasing Assistant
The Donkey Sanctuary
03.2012 - 02.2014
Transport/Fleet Coordinator
The Donkey Sanctuary
01.2008 - 05.2011
Clerical Assistant
The Donkey Sanctuary
01.2004 - 03.2007
Credit Control Assistant
Yeoman Stoves Limited
03.2003 - 01.2004
Leisure Centre Receptionist
Woodbury Park Leisure, Golf & Country Club
11.2002 - 03.2003
Stock Control Assistant
Tesco Stores Limited, Exeter
03.2002 - 11.2002
Field Representative
MEM Retail Services
12.2000 - 03.2002
General Assistant & Stock Control Assistant
Tesco Stores Limited, Axminster
07.1998 - 03.2002
Assembly Operator
Racal Ltd
12.1994 - 07.1998
Food Service and Food Preparation Assistant
The Cottage Restaurant
03.1991 - 12.1994
BCS Level 1 Certificate for IT Users - ECDL Part 1
St Clares Further Education Centre
BCS Level 2 Certificate for IT Users - ECDL Part 2
St Clares Further Education Centre
OCR Level 1 Certificate for IT Users - New Clait
Sidmouth College
Body Massage Certificate -
Exeter College
Book Keeping and Accounts - Level 1
St Clares Further Education Centre
RSA Word Processing Stage 2 - Part 1
Sidmouth College
RSA Word Processing Stage 1 -
Airline Careers and Consultancy Course - Airline Application & Interview Techniques
Birmingham Airport