Clare Haddy
Denny
Summary
After a successful 18-year career in the financial sector, specialising in Tax & Trusts for Investment Bonds, I am looking to transition into the care sector. As a dedicated, caring, and compassionate individual, I have developed strong problem-solving, communication, and client relationship-building skills. I am now eager to apply my expertise in trust and support to a role in care, where I can make a meaningful impact in the lives of others and the community.
Overview
19
19
years of professional experience
Work History
Customer service technician
SS&C Technologies
Stirling
04.2006 - Current
- Enhanced customer satisfaction by efficiently troubleshooting technical issues.
- Maintained customer trust for consistent high-quality service delivery.
- Delivered exceptional support to customers with technical queries and concerns.
- Communicated effectively with clients to understand their needs and requirements better.
- Resolved complex hardware problems, displayed excellent problem-solving skills.
- Assisted in training new employees, resulted in a more efficient work environment.
- Worked closely with the team to improve overall performance and productivity levels.
Education
Standard Grade - Maths, English, Arithmetic, Biology, Art, Economics, Accountancy,Secretarial Studies
St. Modans High School
Stirling05.1996
Skills
- Empathy & Client Support: Developed a compassionate approach to assisting clients, ensuring their needs are dealt with Looking after younger colleagues and helping them with any development needs in a kind and caring manner
- Communication : Adept at clearly conveying complex information in a way that is easy to understand, with a focus on client care and relationship-building
- Problem-Solving : Strong ability to assess challenges and develop practical solutions, especially in high-pressure situations
- Team Collaboration: Effective in working with diverse teams, providing support and fostering a cooperative environment
- Attention to Detail: Expertise in managing detailed information and ensuring accuracy, an essential skill when transitioning to care roles requiring precision and care
- Time Management: Capable of managing multiple priorities and deadlines while delivering exceptional service and maintaining quality standards
Additional Information
I am looking to change my career into the care sector to allow me to give something back to others and the community.
I am a kind, compassionate and caring person.
I do not have professional care experience but have looked after both my parents in their old age and through illness.
Timeline
Customer service technician
SS&C Technologies
04.2006 - Current
Standard Grade - Maths, English, Arithmetic, Biology, Art, Economics, Accountancy,Secretarial Studies
St. Modans High School
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