Summary
Websites
Skills
Work history
References
Education
Interests
Generic

Clare Crook

Chepstow

Summary

Experienced administrator with a solid foundation in finance and office management, including ten years in the Comptroller Department at COMNAVACT UK. Successfully transitioned to various roles, enhancing skills in event organization and team support. Strong track record of building relationships and managing projects, with recent experience as Lead Administrator in a secondary school. Seeking to apply extensive administrative and coordination skills in a challenging new position.

Websites

Skills

  • Executive PA diploma Organizational skills Time management Communication proficiency
  • Executive assistant diploma Professional certification Administrative proficiency Time management Organizational skills
  • Advanced Microsoft Office Professional communication Customer support and relations
  • Expense allocation
  • Canvas training Business education Professional development
  • Voice coaching
  • Oxygen treatment
  • Copy editing and proofreading Publishing industry expertise Attention to detail
  • Process optimization
  • Creative writing expertise Open University education
  • Proofreading expertise Publishing knowledge
  • Creative writing and storytelling Academic writing Research and analysis Critical thinking
  • ECDL certification Computer proficiency Open University education
  • Pitman shorthand system
  • Advanced word processing Human resources management Organizational development Strategic planning
  • Outlook proficiency Human resources expertise Advanced communication skills
  • Excel proficiency Human resources training Data analysis and reporting
  • DSE assessor training Training and development Assessment methodologies
  • Administrative support and coordination Organizational skills Time management Communication proficiency
  • Social media planning
  • Fiscal management
  • Event coordination
  • Task management
  • Document preparation
  • Team collaboration
  • Governance management
  • Database management
  • Event coordination
  • Travel coordination
  • Document security methods
  • Team leadership
  • Project management
  • Process improvement
  • Collaborative teamwork
  • Project management
  • Event coordination
  • Data analysis
  • Financial planning
  • Stress management
  • Data analysis
  • Clear communication
  • Collaborative teamwork
  • Team management
  • Innovative solutions
  • Creative writing and storytelling Academic writing Research and analysis Critical thinking
  • Financial oversight
  • Team leadership
  • Budget management
  • Leadership of teams
  • Event management
  • Event planning
  • Data evaluation
  • Data analytics expertise
  • Creative writing and storytelling Academic writing Research and analysis Critical thinking
  • Budget management
  • Team leadership
  • Event planning
  • Budget management
  • Data analytics
  • Creative writing and storytelling Academic writing Research and analysis Critical thinking
  • Financial oversight
  • Team leadership
  • Event coordination
  • Data analysis
  • Data analysis
  • Creative writing and storytelling Academic writing Research and analysis Critical thinking
  • Financial oversight
  • Leadership

Work history

Jewellery designer

DaisyJames Jewellery
Hertfordshire
09.2018 - 11.2025
  • Boosted brand visibility through strategic promotions on Instagram, Facebook, and website. Developed engaging content for social media to attract target audience. Refined marketing tactics based on comprehensive analysis of engagement metrics.
  • Conveying updates and informal posts to enhance engagement with audience and potential clients.
  • Evaluated IT progress and integrated findings into marketing and promotional strategies.
  • Administer budget management and oversight.

Lead Administration Assistant

Wyedean School and Sixth Form
Sedbury
12.2024 - 11.3025
  • Assemble and distribute daily morning briefings for school staff and sixth formers.
  • Administered stationary budget, ensuring strict compliance with financial guidelines. Monitored trip payments for timely reconciliation and accurate reporting. Processed invoices efficiently, contributing to seamless financial operations.
  • Oversee daily operations of two Admin Assistants.
  • Assemble Governance reports on Sway.
  • Generate highly confidential documents and records.
  • Oversee vaccination programmes.
  • Monitor inventory levels of office supplies.
  • Facilitate reprographic requests.
  • Manage postal budget efficiently.
  • Supervise database management using SIMMS.
  • Manage and update spreadsheets on SIMMS.
  • Greet visitors at school and sixth form.
  • Organise transportation logistics for student journeys.
  • Event management.
  • Workforce management administration.

School Office Assistant

WELS HWSC, the Open University
Walton Hall, Milton Keynes
03.2023 - 07.2024
  • Assist five Associate Heads of School with diary management, meeting coordination, and document circulation.
  • Oversee and manage School mailbox operations.
  • Coordinated meetings, conferences, and events for AHoS, ensuring seamless organisation. Arranged travel logistics using Click Travel to optimise efficiency. Produced detailed agendas to guide discussions and activities. Checked venues and meeting rooms to secure appropriate facilities. Managed bookings for facilities and catering to meet event requirements. Provided on-site support during events to facilitate smooth operations.
  • Procured items via Purchase Orders through Ariba.
  • Establish and oversee filing systems in Teams and SharePoint adhering to confidentiality guidelines.
  • Administer budget spreadsheets to support school financial planning.
  • Generate quarterly Newsletter using SWAY.
  • Revise School intranet webpages for enhanced user experience.
  • Procure stationery via Banner.

Personal Assistant to Operation Directors

Whitbread
Dunstable
08.2023 - 01.2024
  • Administered comprehensive diary coordination for two Operation Directors.
  • Coordinate routine meetings with team members and senior staff.
  • Manage travel, accommodation, meeting spaces and hospitality reservations across UK.
  • Evaluate and grant approval for annual leave requests on behalf of Directors.
  • Administer processing and submission of recognition rewards for team members distributed throughout UK.
  • Compile comprehensive divisional meeting agendas, requesting guest slots, organising timings and forwarding agendas.
  • Oversee expenses processing and submission for Directors and Regional Managers, accounting for mileage through sdworx.
  • Manage processing of numerous recognition rewards for team members.
  • Enhance and administer Excel spreadsheet capturing annual leave, meeting schedules, expenses, mileage allowances and staff details.
  • Administered confidential data in professional and responsible manner.

Personal Assistant to AL Contract Change Programme Director

AL Contract Change Programme, FBL Professional Services, the Open University
Milton Keynes
03.2022 - 07.2023
  • Optimised management of Director's diary to ensure maximum efficiency in time utilisation and adaptability to changes.
  • Organise regular and complex meetings with senior stakeholders across programme, faculty and wider university.
  • Provided secretarial support for governance meetings, including agenda circulation and note-taking. Recorded actions and decisions during meetings to ensure clarity and accountability. Distributed notes and summary documentation within established deadlines.
  • Manage and address highly confidential and sensitive material alongside associated issues, fostering trust within working relationships.
  • Compose replies to meeting invitations for Director.
  • Develop and manage meeting schedule spreadsheet for Director, encompassing regular meetings including 1-2-1s with reports, programme-related discussions, governance, and broader university engagements.
  • Monitored expenses to ensure adherence to budgetary constraints. Coordinated travel arrangements to facilitate efficient movement.
  • Assist team members during annual leave periods and with various requests and issues.
  • Participate in programme-related meetings to facilitate project support, work planning, and resolution of emerging issues.
  • Organise, manage, and refresh Teams, Outlook, and SharePoint folders.
  • Cultivate and sustain robust working relationships with colleagues across programme and university, collaborating effectively with senior staff and associated support teams.
  • Facilitate programme Away Days and internal projects.
  • Generate documents utilising Word, PowerPoint, and Excel.

Administration Coordinator

LXT, CIO Portfolio, the Open University
Milton Keynes
03.2021 - 03.2022
  • Diary management for three LXT Directors.
  • Support and administer monthly Senior Management meeting; minute-taking, coordinating agendas, action logs and follow-up activities, liaising and inviting external and internal guests.
  • Arrange meetings for members of LXT.
  • Process ITPR requests for team members and new starters.
  • Administer new starter process.
  • Process training applications.
  • Update budget spreadsheets accordingly.
  • Organise travel.
  • Update mailing lists.
  • DSE Assessor.
  • Manage and create folders in Teams.

Silversmith and jeweller

Self Employed
Wheathampstead, Hertfordshire
03.2019 - 03.2020
  • Silversmithing training offered by R Jeffrey Jewellery School.
  • Leveraged Instagram, Facebook, and website for effective promotion of craft business. Created engaging content aimed at increasing customer interaction and sales. Analysed performance metrics to enhance marketing strategies over time.
  • Sharing updates and casual posts to engage target audience/potential clients.
  • Tracked IT developments and incorporated these into marketing and promotional strategies.
  • Budget prediction and administration.

Programme Coordinator

Qualifications, Hult, Ashridge Business Executive School
Berkhamsted
01.2017 - 05.2018
  • Extensive event coordination and organisation both onsite in London and internationally.
  • Student recruitment event coordination.
  • Qualification Programme management and execution.
  • Website management and updates on Canvas.
  • Web page development.
  • Collaborate on all facets of Canvas platform for processing student assignments.
  • Uploading multimedia files to web pages.
  • Facilitated communication with students for seamless assessment submissions. Coordinated travel arrangements to meet student needs efficiently. Resolved fee-related issues promptly for improved student satisfaction. Organised accommodation to align with student requirements.
  • Task management and documentation.
  • Managing sensitive documents.
  • Collaborating and engaging with numerous internal departments.
  • Utilise all Office programmes to generate diverse documents for students and faculty.
  • Academic management and organisational assistance.
  • Generate and revise complex spreadsheets for reports and data.
  • Coordinate and manage virtual conferencing sessions.
  • Coordinating meetings, travel arrangements, and catering logistics.
  • Refine documents, handbooks, and presentations for faculty and student utilisation.
  • Identifying and securing venues across UK and international locations.
  • Coordinated recruitment event logistics, including travel, catering, accommodation, and learning materials. Produced comprehensive reports to evaluate event outcomes and effectiveness.
  • Temporary employment agreement

Curriculum Assistant

STEM, the Open University
Milton Keynes
06.2014 - 01.2017
  • Accountable for crafting and refining course and examination documentation.
  • Facilitated administrative support across thirteen modules.
  • Develop and oversee consultancy contracts.
  • Demonstrates high efficiency in utilising Excel, Word, and PowerPoint.
  • Revise websites and forums.
  • Oversaw consultancy budgets for individual course modules.
  • Develop project-specific course material and reports.
  • Administered committee meetings, ensuring seamless coordination and efficient discussions. Organised and distributed necessary documents and papers to all members. Ordered catering and refreshments for each meeting, maintaining high-quality standards.
  • Generate diverse statistical reports.
  • Track marking and results to generate statistical reports for Faculty.
  • Generate exam and marking papers utilising established templates.
  • Expertly utilises Outlook, conducts internet research, and leverages social media applications for professional and personal purposes.

Department Administrator

LTS Media, Learning and Teaching Solutions, the Open University
Milton Keynes
09.2010 - 05.2014
  • Oversee module intranet pages to guarantee optimal functionality.
  • Coordinated regular meetings by preparing agendas and capturing minutes. Managed logistics, securing meeting rooms and IT support availability. Organised catering services to improve participant experience.
  • Create diverse documents utilising Word.
  • Create and oversee diverse Excel spreadsheets and databases.
  • Deliver confidential material guaranteeing premium quality
  • Optimised scheduling across six Outlook calendars.
  • Performs confidential assessments of team members regarding accessibility and safety.

References

  • Erin, Taylor, Manager, Wyedean School and Sixth Form Centre, Sedbury, Gloucestershire
  • Anisha, Dave, Senior Manager, AL Contract Change Programme, USO Directorate, Open University, Walton Hall, Milton Keynes, MK7 6AA
  • Geoff, Aldridge, Director Emerging Technologies, CIO Portfolio, Open University, Walton Hall, Milton Keynes, MK7 6AA

Education

Post Graduate Diploma - Modern Literature

University of Hertfordshire
Hertford

BA Hons - Literature

Open University
Milton Keynes

Diploma - Literature

Open University
Milton Keynes

NVQ Level 3 - Business Administration

Weald College
Harrow, Middx

A Level - English Language & Literature

Greenhill College
Harrow, Middx

O Levels - General

Maria Fidelis Convent School
London NW1

Interests

Making jewellery, Reading, Running, Walking, Collecting sea glass, Art

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Clare Crook