Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic
Aisha Kanwal

Aisha Kanwal

Birmingham,BIR

Summary

I am a dedicated and versatile professional with experience as a jewellery designer and customer service adviser at RAC. My background combines creativity with strong problem-solving and communication skills, enabling me to deliver excellent service and build positive relationships with clients. In addition to my professional work, I volunteer with a Scouts group, supporting young people in developing confidence, teamwork, and practical life skills. This balance of creativity, service, and community involvement demonstrates my adaptability, commitment, and passion for both professional and personal growth.

Overview

15
15
years of professional experience

Work history

Jewellery Designer

Winza Ltd
Remote, Freelance
09.2019 - Current
  • Worked with high-quality gold, silver and platinum materials to craft unique pieces.
  • Engraved or embossed letters, numbers and decorative designs on jewellery and precious metal.
  • Used CAD to draft new designs and make modifications for custom orders.
  • Participated in trade exhibitions showcasing latest collections-enhanced brand visibility.
  • Streamlined the prototyping process by utilising 3D printing technology effectively.
  • Collaborated with marketing team to plan successful product launches.
  • Enhanced brand reputation with unique, trendsetting designs.
  • Adopted a hands-on approach during all stages of production; guaranteed superior results.
  • Worked closely with gemologists – resulted in exquisite stone settings in designs.
  • Coordinated with production teams, ensuring seamless manufacturing processes.
  • Conducted extensive market research for understanding current fashion trends.
  • Envisioned and executed distinctive jewellery concepts for high-profile clients.
  • Sourced ethically procured materials to create sustainable products.
  • Developed innovative designs for custom jewellery pieces to exceed customer expectations.
  • Fostered strong relationships with vendors, securing favourable terms on supplies.
  • Created intricate models using CAD software, improving design accuracy.
  • Mastered use of traditional hand tools alongside modern technology for crafting unique pieces.
  • Orchestrated the design process by creating detailed sketches of jewellery pieces.
  • Facilitated client consultations for bespoke designs-resulting in increased satisfaction rates.
  • Inspected final products for quality control purposes, ensuring impeccable finish.

Customer service advisor

Rac
Walsall, West Midlands
09.2023 - Current
  • Established positive relationships with clients by going extra mile to build rapport.
  • Recorded and processed customer data accurately.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Registered and updated accurate customer information on database.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Recorded customer communications to maintain proper documentation.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained excellent client satisfaction by providing in-depth support.

Volunteer leader

Scouts
Birmingham, United Kingdom
09.2022 - Current
  • Fostered inclusive environment by creating a comprehensive equality and diversity policy.
  • Recruited dedicated individuals for increased volunteer participation.
  • Advanced community spirit by managing volunteer events.
  • Handled administrative tasks to streamline volunteer management process.
  • Coordinated training sessions, ensured volunteers felt supported and equipped.
  • Ensured high level of customer service delivered by volunteers at fundraising events.

Customer Service Advisor

Sigma
Birmingham, West Midlands
10.2022 - 07.2023
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Achieved performance goals on consistent basis through strong knowledge of industry best practices.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Registered and updated accurate customer information on database.

Health Care Assistant

Nationwide Care Services
Birmingham, West Midlands
02.2020 - 10.2022
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Safely escorted patients during medical appointments and hospital visits.
  • Worked closely with nurses to maintain high levels of communication.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Supported clinical staff to complete health assessments.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Provided holistic care through support across leisure pursuits and creative activities.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.

Customer Service Specialist

Cosmo Enterprises LTD
01.2013 - 09.2020
  • An online run business that provides partnering support to various Universities across China to co-ordinate the applications of students and enrol them onto their selected course.
  • Providing excellent customer service to various stakeholders.
  • Dealing with a wide range of issues and offering solutions to resolve in a swift manner.
  • Handling day-to-day queries over the phone and via e-mail.
  • Ensuring all duties are carried out to the highest standard.
  • Administrative duties and basic filing.
  • Provided product information, increasing customer knowledge.
  • Adhered strictly to company policies whilst providing first-rate customer service experience.
  • Communicated courteously with customers for enhanced relationships.

Customer Service Assistant

Atlantis
04.2010 - 10.2012
  • A small family run business selling a wide range of custom made gem stone jewellery that are sourced from across the world.
  • Liaising with customers on a day-to-day basis.
  • Assisted customers in the selection and purchase of items.
  • Cashing up and conducting a regular stocktake of items.
  • Responsible for co-ordinating the marketing campaign at the start-up phase.
  • Promoted the products using various social platforms.

Education

CELTA - English Language

South ans City College Digbeth
Birmingham
10.2025

Bachelor of Science with Honors - Health and social care

University of Wales Trinity Saint David
Birmingham
09.2022 -

LEVEL 3 - JEWELRY MANUFACTURER

BRITISH ACADEMY OF JEWELERY
Birmingham, BIR
2021

Bachelor of Arts - Islamic studies and History

University of AJK Pakistan
Mirpur
2009

A-Levels - Economics and History

AJK Degree College
Mirpur Pakistan
2006

Skills

  • Administrative
  • Problem -solving
  • Excellent customer service
  • Exceptional communicator
  • Excellent time management
  • Organisational standards
  • Documentation development
  • Care plan management
  • Insurance practices
  • Safeguarding knowledge
  • History of jewellery
  • Polishing and finishing techniques
  • Precious stone grading
  • Conservation techniques
  • Intercultural competence
  • Design innovation
  • Rhino 3d modelling
  • Fashion awareness
  • Metal alloy knowledge
  • Metal forming expertise
  • Brand identity understanding
  • Recycling metals
  • Jewellery illustration
  • Colour understanding
  • Craftsmanship appreciation
  • Material knowledge
  • Aesthetic sensibility
  • Bench jeweller techniques
  • Resilient optimism
  • CAD for jewellery design
  • MatrixGold software proficiency
  • Trend forecasting
  • Ring design
  • Material procurement
  • Jewellery restoration
  • Creative problem solving
  • Jewellery designing
  • Knowledge of gemstones
  • Goldsmithing
  • Instructional strategies
  • Special needs accommodation knowledge
  • Smart classroom technology usage
  • Fluent in british literature
  • Peer review implementation
  • Punctuation mastery
  • English phonetics expertise
  • Knowledge of children's literature
  • Ethical standards upholding
  • Literature discussion facilitation
  • Peer collaboration
  • Vocabulary expansion techniques
  • Critical thinking facilitation
  • Reading comprehension techniques
  • Individualised education plans knowledge
  • Online learning platforms mastery
  • Speech coaching
  • ICT utilisation in teaching
  • Academic marking
  • Engaging presentation style
  • Record keeping efficiency
  • Multilingual communication
  • Literacy instruction
  • Public speaking competence
  • Examination preparation methods
  • Guide reading groups
  • Teaching differentiation
  • Creative writing facilitation
  • Textbook evaluation
  • English grammar expertise
  • Education policies understanding
  • Academic grading proficiency
  • Literacy promotion
  • Constructive feedback giving
  • Language arts instruction
  • Interactive whiteboard use
  • Parent-Teacher liaison
  • Technical writing instruction
  • Text analysis proficiency
  • Exam preparation
  • Inspiring leader
  • English as a foreign language (EFL) teaching
  • Curriculum Development
  • Testing English comprehension
  • Essay structure and rhetoric
  • Creative writing coaching
  • Patience and empathy
  • Learning development reporting
  • Motivational strategies
  • Documentation
  • Student safeguarding
  • Safeguarding policy knowledge
  • Motivational communication
  • Gifted and talented support
  • Student motivation techniques
  • Exceptional written communication
  • Composition lessons
  • Student behaviour management

Accomplishments

Bsc Honors degree in First class1:1. In Health and social care


For Winza Jewellery Designer:


Designed and launched exclusive jewellery collections showcased at the Jewellery Show London 2025.

Increased customer engagement and brand visibility through creative Instagram campaigns and collaborations.

Coordinated international logistics for importing/exporting jewellery, ensuring compliance with VAT and EORI regulations.


For RAC Customer Service Adviser:


Resolved customer complaints effectively, achieving high customer satisfaction scores.

Consistently exceeded daily call handling targets while maintaining service quality.

Recognised for strong problem-solving skills, resulting in improved customer retention.


For Scouts Volunteer:


Organised and supervised engaging activities for young people, promoting teamwork and leadership skills.

Supported community events, ensuring safety and inclusion for all participants.

  • Supervised team responsible for executing well on projects, leading to [Number]% increased revenue.

Languages

English
Fluent
Urdu
Fluent
Punjabi
Intermediate

Timeline

Customer service advisor

Rac
09.2023 - Current

Customer Service Advisor

Sigma
10.2022 - 07.2023

Volunteer leader

Scouts
09.2022 - Current

Bachelor of Science with Honors - Health and social care

University of Wales Trinity Saint David
09.2022 -

Health Care Assistant

Nationwide Care Services
02.2020 - 10.2022

Jewellery Designer

Winza Ltd
09.2019 - Current

Customer Service Specialist

Cosmo Enterprises LTD
01.2013 - 09.2020

Customer Service Assistant

Atlantis
04.2010 - 10.2012

CELTA - English Language

South ans City College Digbeth

LEVEL 3 - JEWELRY MANUFACTURER

BRITISH ACADEMY OF JEWELERY

Bachelor of Arts - Islamic studies and History

University of AJK Pakistan

A-Levels - Economics and History

AJK Degree College
Aisha Kanwal