Clara White
Barry,Vale of Glamorgan
Summary
Ambitious individual brings skills in file management and schedule coordination. Thrives in fast-paced environments with keen attention to detail and solid time management skills. Motivated to contribute high-value support to team projects.
Organised and proactive, demonstrating strong communication and problem-solving skills, along with proficiency in office software and time management. Capable of streamlining administrative processes and supporting team objectives. Eager to contribute to success of Team Support Administrator role.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
OCS Administrative Officer
Animal and Plant Health Agency
Cardiff
2024.12 - 2026.03
- Taking responsibility for a set of administrative procedures; ensuring actions are carried out in accordance with the procedures and within the necessary timescales.
- Providing various office administrative and business support duties to the immediate and when required wider team including meeting organisation, note taking, updating of distribution lists, training course organisation and mailbox monitoring.
- Answering telephone queries, following up enquiries which cannot be immediately resolved. There is some processing and procedural work associated with the calls generated, including accurately noting the details of the call on a customer's record, updating databases, producing paperwork, and following general administration processes and procedures.
- Working collaboratively with remote teams across Great Britain to support the delivery of the core function of the Business Unit in accordance with established time scales and performance targets.
- Data inputting using various IT systems in accordance with APHA Data.
- Being flexible to adapt to changing situations within the office and responds with energy and commitment to take on additional tasks that may be outside the normal day to day duties.
- Prioritised tasks for timely completion of projects.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Handled confidential documents with utmost care; ensured data security at all times.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
Baker Supervisor
Brød The Danish Bakery
Cardiff
2023.09 - 2024.11
- Trained junior staff members on baking procedures, improved team productivity.
- Met strict food safety guidelines, maintained a safe working environment.
- Managed ingredients supply, ensured uninterrupted production process.
- Crafted beautiful pastries with attention to detail, delighted patrons regularly.
- Demonstrated mastery over traditional baking techniques, gained loyal customer base.
- Adapted quickly to changing demand patterns during holiday season, ensured adequate stock levels.
Apprentice Baker
Brød The Danish Bakery
Cardiff
2022.02 - 2023.09
- Training included a week trip to Denmark, working with a bakery to learn about authentic Danish baking.
- Achieved a Level 3 Certificate in Proficiency in Baking Industry Skills (FDQ) delivered by Cambrian Training Company.
- Supported senior bakers in preparing a range of baked goods for sale.
- Integrated new menu items into regular rotation after successful trial periods.
- Maintained cleanliness of bakery equipment to ensure safe food handling practices.
- Prioritised tasks efficiently during peak hours, ensuring timely delivery of products.
- Gained practical skills in bread making including sourdoughs and artisanal loaves.
Technical Coordinator
Memory Lane Cakes
Cardiff
2021.07 - 2022.02
- Liaising with other departments, suppliers and customers. Investigating complaints.
- Ensuring that all technical staff are kept up to date with procedures. Managing information flows into and out of the department.
- Coordinating all audit information and compiling statistical data.
- Preparing technical reports. Representing the Technical department as required.
- Drafting specifications and standard operating procedures.
- Making recommendations for system improvements. Ensuring all databases are maintained and updated.
- Coordinating customer audits.
- Streamlined project timelines by maintaining efficient coordination with technical teams.
- Ensured smooth workflow, closely monitored task allocation and progress among team members.
IKEA Food Co-worker
IKEA
2016.12 - 2021.07
- Ensured the work area was efficiently maintained in compliance with Food standards by keeping it clean, organised, attractive and inviting to provide a positive customer experience.
- Carried out duties such as food preparation, cooking, serving and customer service with a focus on food safety, controlling waste, and following production levels and cooking methods.
- Process dishes and maintaining the washing up area and machines whilst supporting and maintaining the cleanliness of the customer restaurant.
- Managed incoming deliveries from suppliers and ensuring goods are processed and stored effectively, including regular access to the freezer and cool room.
- Complied with strict IKEA Food and HACCP policies and daily operational routines around quality and food safety, including temperature and date checks.
Retail Assistant
Primark
Cardiff
2016.10 - 2016.12
- Maintained clean shop floor, promoting a welcoming environment.
- Assisted in stock replenishment to maintain store appearance.
- Boosted sales through suggestive selling techniques.
- Provided coverage during peak times to manage customer flow effectively.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Delivered excellent customer service by answering queries and providing product information.
- Handled transactions, maintaining accurate till records.
- Resolved customer complaints, ensuring satisfaction and repeat business.
Customer Service Advisor
British Gas
2015.09 - 2016.05
- Achieved Level 2 Foundation Apprenticeship in Customer Service.
- Communicated with customers to resolve billing issues and set up payment plans.
- Handled customer sensitive information accurately and adhering to data protection regulations.
- Enhanced brand loyalty, provided excellent service at all times.
- Managed complex customer issues to successful resolution.
- Provided detailed information about products and services to potential customers.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Implemented new protocols for efficient complaint management.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
Education
Proficiency in Baking Industry Skills (FDQ Level 3 Certificate) - Baking Industry Skills
Cambrian Training
Cardiff 2022.02 - 2023.01
BSc (Hons) Food Science and Technology - Food Science and Nutrition
Cardiff Metropolitan University
Cardiff 2018.09 - 2021.07
A Level - Food Technology, ICT, Applied Science and Welsh Baccalaureate
Stanwell School
Vale of Glamorgan 2013.09 - 2015.08
GCSE - Mathematics, English, Sciences, Food Technology and more
Stanwell School
Vale of Glamorgan 2008.09 - 2013.08
Skills
- IT proficiency
- Efficient communication
- Organisation and time management
- Data entry documentation
- Information security and confidentiality
- Proactive initiative
- Collaborative team player
- Coordinated multitasking
Certification
- Level 2 Foundation Apprenticeship in Customer Service
- RSPH Level 3 Award in Understanding how to Develop a HACCP Plan
- RSPH Level 2 Award in Identifying and Controlling Food Allergy Risks
- RSPH Level 3 Award in Food Safety for Food Manufacturing
Timeline
OCS Administrative Officer
Animal and Plant Health Agency
2024.12 - 2026.03
Baker Supervisor
Brød The Danish Bakery
2023.09 - 2024.11
Proficiency in Baking Industry Skills (FDQ Level 3 Certificate) - Baking Industry Skills
Cambrian Training
2022.02 - 2023.01
Apprentice Baker
Brød The Danish Bakery
2022.02 - 2023.09
Technical Coordinator
Memory Lane Cakes
2021.07 - 2022.02
BSc (Hons) Food Science and Technology - Food Science and Nutrition
Cardiff Metropolitan University
2018.09 - 2021.07
IKEA Food Co-worker
IKEA
2016.12 - 2021.07
Retail Assistant
Primark
2016.10 - 2016.12
Customer Service Advisor
British Gas
2015.09 - 2016.05
A Level - Food Technology, ICT, Applied Science and Welsh Baccalaureate
Stanwell School
2013.09 - 2015.08
GCSE - Mathematics, English, Sciences, Food Technology and more
Stanwell School
2008.09 - 2013.08