Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Claire Nicola Scott

Taunton,Somerset

Summary

A Positive Business Outcome Delivery Lead/Project Manager with a vast amount of project management experience in large complex businesses mapping to desired business outcomes. Using recognised project delivery techniques to gain stakeholder buy in at Senior Level to time/cost and quality. Adhering to Legal and Regulatory laws and regulations. Promoted through the Technical industry into Business Technical delivery enabling experience of both. Always looking to improve the delivery process and quality by bringing team members on a journey ensuring they feel valued and listened to.

Overview

23
23
years of professional experience

Work History

Delivery Lead

EE- BT GROUP
London / Bristol
04.2023 - Current
  • Responsible for delivering wide range of complex projects and programmes within budgets between £500k - £10M+ in Mobile and emerging Technologies including AI to business outcomes
  • Working with multiple Subject Matter Experts on shore and off shore, motivating and ensuring highest standards are met within quality, time and budget
  • Success in delivering projects/programmes using Agile/Waterfall and Hybrid approaches with focus on learnings from post implementation reviews
  • Motivating the department to improve processes and enhance delivery
  • Spreading the motivation beyond the department to other areas of the business
  • Experience of delivery tools such as JIRA
  • Close working relationships with Business Analysts, Solutions Architects, Design & Delivery Teams, Development Teams and numerous other areas to ensure co-ordination of delivery and all stakeholders have buy in to the delivery
  • Delivered the UKs first AI facial recognition project into the Telecoms sector
  • Change Management control and requirements control processes
  • Working on new side initiatives within the company to ensure a better workplace experience.

Project Manager

EE - BT GROUP
London / Bristol
01.2020 - 04.2023
  • Responsible for delivering multiple complex projects and programmes such as ‘NEW EE MOBILE’ across multiple portfolios including Digital, Infrastructure, Enterprise, Business, Commercial
  • Aligning to Omni business outcomes, reporting into Senior Outcome Lead and Director level
  • Flexibility moving between outcomes within the business, such as ALL IP / Mobile / Omni / Winning New Markets / TV
  • Maintaining RAID logs by keeping senior Director level informed of any concerning risks and blocking dependencies, managing team priorities
  • Submitting forecasts for budget and ensuring budget is accurately reflected and updated based on requirements and change control processes throughout project Lifecyle
  • Managing and motivating team members and graduates, being the go to person for advice
  • Being a key employee on daily stand ups, all hands meetings, Director Level Project Review Board meetings and Project Control Board weekly meetings
  • Feeding into BT/EE roadmap and persuading others of project importance.

Delivery Lead

AMDOCS
Bristol
01.2012 - 02.2020
  • Delivering Projects such as GDPR regulation, GPG Encryption, Interconnect Billing, Pay Monthly / Pay as you go Migration, Decommissioning infrastructure, Apple Music financial reconciliation
  • Working closely with Legal and Regulatory experts to ensure OFCOM and Vulnerable customers are not discriminated against
  • Managing large team of 200 plus offshore code developers
  • Stake holder management in a complex telecom's environment such as Service Managers, Finance, Architects, Testers, Vendors, Product Mangers, Vendor Management, Programme Managers, Business Analysts and other Project Managers within EE/BT.

Solution Designer

ORANGE
Bristol / London
08.2001 - 01.2012
  • Implemented new Interconnect Billing Replacement system
  • Part of a team Decommissioned numerous complex systems on time and on budget
  • Capacity Planning within applications
  • Attended key meetings ensuring visibility of upcoming projects and strategic direction
  • Wrote and implemented the first Element Based Charging process which was then used as the industry standard
  • Attended France Telecom User Group for Interconnect Billing in Lisbon and Grenoble to discuss roadmap of the application over many years.

Education

Computer Studies

University West of England
09-1999

Skills

  • APM
  • Project Delivery Agile/Waterfall/Hybrid
  • Stakeholder Management
  • Motivational Team Member
  • Managing complex budgets and deliverables
  • Continuous Improvement
  • JIRA
  • Service Level Agreements
  • Change Control
  • Budget Management £500k - £10M
  • Requirements scrutiny
  • Complex strategic Roadmaps
  • Scrum
  • Benefits Realisation

Affiliations

I enjoy following many sports such as Cricket and Rugby. I enjoy brisk walking, keeping up to date with politics, current affairs and the latest technology. I have 3 young nephews who keep my busy.

Timeline

Delivery Lead

EE- BT GROUP
04.2023 - Current

Project Manager

EE - BT GROUP
01.2020 - 04.2023

Delivery Lead

AMDOCS
01.2012 - 02.2020

Solution Designer

ORANGE
08.2001 - 01.2012

Computer Studies

University West of England

Similar Profiles

CREATE PROFILE
Claire Nicola Scott