Claire Whalley

• Assisted in coordinating daily operations to ensure efficient customer service delivery.
• Supported team in resolving customer inquiries and complaints promptly.
• Assisted team in safeguarding revenue and addressing fare evasion
• Managing key weekly events across Metrolink network.
• Ensuring staff welfare and safety
• Overview of operations across the Metrolink system
• Overseeing sickness management and executing return-to-work protocols.
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Worked with existing staff to train new and existing training.

Coached new staff for job role, ensuring readiness for responsibilities involved

• Assisted customers in resolving inquiries and complaints through effective communication.
• Provided accurate information regarding services and schedules to enhance customer satisfaction.
• Protect revenue and decrease fare evasion.
• Work on special events and ensure revenue is protected while safety is paramount.

• Managed inventory levels to ensure optimal stock availability and minimise shortages.
• Oversaw stocktaking processes to maintain precise records and ensure accuracy.
• Collaborated with suppliers to facilitate timely delivery and resolve discrepancies.
• Implemented efficient stock rotation practices to reduce waste and enhance quality.