Claire Webster
Bedlington
Summary
Compassionate and dedicated Wellbeing Counsellor with extensive experience providing telephone and in-person counselling for individuals facing mental health challenges, including anxiety, depression, and grief. Skilled in clinical assessments, managing high-risk situations, and delivering evidence-based interventions using Solution-Focused Brief Therapy (SFBT), Cognitive Behavioral Therapy (CBT), and Gestalt. Excels in 24/7 helpline environments, offering support during night shifts and effectively handling emergencies. Committed to upholding BACP ethical guidelines, maintaining confidentiality, and delivering high-quality, client-centered care. Seeks to contribute counselling expertise, crisis management skills, and collaborative approach to a dynamic, client-focused wellbeing service.
Overview
15
15
years of professional experience
Work History
Wellbeing Counsellor
Health Assured
07.2023 - Current
- Delivered telephone and face-to-face counselling to clients experiencing mental health challenges such as anxiety, depression, and grief, utilizing Solution-Focused Brief Therapy (SFBT), Cognitive Behavioral Therapy (CBT), and Gestalt approaches to tailor interventions based on individual client needs.
- Worked as a night counsellor, providing 24/7 support to clients during out-of-hours shifts, including managing high-risk situations and responding to emergency calls.
- Conducted comprehensive clinical assessments to evaluate client needs, formulate treatment plans, and recommend the most appropriate support services.
- Effectively managed crisis situations, including clients presenting with suicidal ideation, utilizing evidence-based strategies from CBT and SFBT to provide timely and appropriate interventions.
- Maintained accurate and confidential case records in accordance with BACP ethical guidelines, ensuring compliance with legal and professional standards.
- Engaged in monthly professional supervision to reflect on clinical practice, receive feedback, and uphold ethical standards of care.
- Liaised with key stakeholders across the business and within the counselling team to ensure coordinated care and facilitate the seamless delivery of services.
Volunteer Counsellor
Newcastle Carers
01.2020 - 01.2021
- Responsible for delivering individual counselling to clients in one-to-one weekly sessions using an integrative therapeutic approach
- Supporting clients who were experiencing common mental health difficulties such as symptoms of depression, anxiety, low mood and grief and loss
- Working collaboratively with clients and members of the support team
- Engaging with internal and external supervision
- Adhering to BACP ethical guidelines
- Managing referrals and signposting clients to other appropriate agencies
- Keeping accurate records ensuring confidentiality
Placement Trainee Counsellor
Newcastle Carers
01.2019 - 12.2019
Planner/ERP Project Manager & Trainer
Snorkel Europe
01.2015 - 01.2016
- Responsible for the planning, management, training of supply team employees and coordination of the project
- Writing training materials for the inclusion in the software upgrade training programme
- Delivery training programmes to employees
- Assisting with the programme director’s administration
- Attending implementation conference calls with senior management teams
- Careful and empathetic reviewing of individual learning styles, changing training needs where appropriate
- Sharing the clear vision of the company and inspiring others
Planner
Techflow Technology
01.2014 - 01.2015
- A new position within the company to set up planning systems and train/lead the trainee planning assistant
- Develop and deliver training to the planning assistant and factory floor employees
- Clear communication of goals and guidelines to all stakeholders
- Implementation and training of new systems and improvement projects
- Collaboration with senior executives
- Mentored staff in establishing individual expectations, fostering creativity and self-motivation by implementing result expectations
- Followed up on targets, holding members accountable for achieved results
- Measured programs and processes for strengths and weaknesses and implemented changes as needed
Production Planner & 5S Improvements Project Manager
Thermacore Europe Technology
01.2010 - 01.2014
- Created systems to train and manage team members in achieving company objectives
- Leading role in the implementation of change management, driving exciting transformation improvements
- Providing leadership and training in lean project management to all employees
- Developed and delivered training programmes
- Continuous review of the training programme and changing to suit individuals learning styles as needed
- Communication of programme with company executives and other stakeholders
- Remaining calm whilst in confrontational situations with employees, being empathetic to their concerns
Education
BA (Hons) Counselling Top Up -
Sunderland University
Sunderland09-2022
BTEC Level 5 Diploma - Integrative Counselling
Newcastle Learning College
Newcastle Upon Tyne01.2020
NCFE Level 3 Diploma - Counselling
Northumberland College
Ashington01.2018
NCFE Level 2 Certificate - Counselling Skills
Northumberland College
Ashington01.2017
GCSE Grades C - Maths, English Language, English Literature, Business Studies & History
Cramlington High School
Cramlington, Northumberland01.1989
Skills
- Telephone Counselling & Emotional Support
- Clinical Risk Assessment & Suicidal Ideation Management
- Case Management & Record Keeping (CRM Systems)
- BACP Ethical Guidelines & Confidentiality
- Online Counselling & Video Therapy (eg, via Zoom, Teams)
- Customer Service & Excellent Communication Skills
- Time Management & Multitasking
- Safeguarding Awareness & Crisis Intervention
- Goal-Oriented & Team Collaboration
Awards
Toastmaster Int Competent Communicator
Hobbies and Interests
- Coaching
- Public Speaking
- Volunteering
- Reading
- Quality time with children
- Mindfulness and Meditation
- Online Classes
- Self-Development
Voluntary Experience
- Placement Student Counsellor, Newcastle Carers, January 2019 to December 2020
Timeline
Wellbeing Counsellor
Health Assured
07.2023 - Current
Volunteer Counsellor
Newcastle Carers
01.2020 - 01.2021
Placement Trainee Counsellor
Newcastle Carers
01.2019 - 12.2019
Planner/ERP Project Manager & Trainer
Snorkel Europe
01.2015 - 01.2016
Planner
Techflow Technology
01.2014 - 01.2015
Production Planner & 5S Improvements Project Manager
Thermacore Europe Technology
01.2010 - 01.2014
GCSE Grades C - Maths, English Language, English Literature, Business Studies & History
Cramlington High School
BA (Hons) Counselling Top Up -
Sunderland University
BTEC Level 5 Diploma - Integrative Counselling
Newcastle Learning College
NCFE Level 3 Diploma - Counselling
Northumberland College
NCFE Level 2 Certificate - Counselling Skills
Northumberland College
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