Anne-Kathrin Mackenzie
GOREBRIDGE,Midlothian
Summary
I am a licensed counsellor and hypnotherapist with 3 years of study training in psychodynamic, person-centred, humanistic, and CBT approaches. Previous to this, I owned and operated a very successful event and flower business for over 10 years. My office skills began, however, in my early twenties, when I started training as a PA to the owner of The Liquidroom. In time I became the Events Manager and was able to nurture my organisational skills.
I always demonstrate exceptional problem-solving abilities, attentive listening, and strong interpersonal skills. I am adept at conflict resolution and case management, consistently taking initiative to provide comprehensive support. I am committed to fostering a supportive environment for everyone in the office. I am super organised, flexible and driven.
I pride myself on the fact that I have always had great relations with all my staff and co-workers.
Overview
23
23
years of professional experience
13
13
years of post-secondary education
Work History
Counsellor
The Smith Therapy Clinic
Edinburgh, Midlothian
05.2024 - Current
- Understanding and supporting clients mental health issues and helping them get better using various therapeutic methods.
- Demonstrating ethical conduct at all times, adhering to confidentiality guidelines and maintaining boundaries.
- Building trust within the therapist - client relationship and showing unconditional positive regard and empathy throughout.
- Assessing clients to identify needs, strengths and challenges, creating tailored treatment plans for positive change.
- Applying person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Counselling diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
Counsellor
PKAVS
Perth, Perth and Kinross
02.2023 - 04.2024
- Provided voluntary counselling support to vulnerable adults.
- Working with clients struggling with addictions.
- Worked with mental health professionals for coordinated care and optimal client outcomes.
- Created individualised treatment plans to drive patient progress.
- Alleviated client stress through various therapeutic methods.
- Monitored service user progress, escalating concerns for swift resolution.
- Managed confidential client records, ensuring privacy and security.
- Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
Florist
White House Flowers
Borthwick, Midlothian
06.2012 - 06.2022
- Business owner for over 10 years.
- Improved the aesthetic appeal of weddings with customised floral decorations.
- Created bespoke arrangements for hospitality settings according to budget and scale requests.
- Prepared bespoke bouquets for special occasions to meet client needs.
- Built exciting shop-front installations to increase customer footfall and social media presence.
- Increased repeat business with superior customer service skills.
- Checked and monitored quality of incoming cut materials.
- Collaborated with event planners for successful execution of large-scale orders.
- Merchandised stock and controlled stock levels, minimising costs and waste.
- Quoted and processed customer orders to meet desired specifications.
- Built rapport with new and existing customers to boost client retention.
Events manager
The Liquidroom
Edinburgh
01.2002 - 05.2013
- Assessed individual customer needs and recommended event packages to suit.
- Managed and coordinated all aspects of events, ensuring seamless execution.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Facilitated effective team communication, resulting in better coordination during events.
- Negotiated costs with suppliers to meet client event budgets.
- Handled budgeting tasks, reducing unnecessary expenditure on events.
- Delivered high-quality services by coordinating with various teams.
- Negotiated contracts with vendors, securing favourable terms for the company.
- Liaised between clients, staff, and third-party vendors for harmonious event operations.
- Facilitated smooth running of events averaging 1000 guests.
Education
SVQ Level 5 - Counselling and Hypnotherapy
Chrysalis Queen Margaret University
Edinburgh 06.2021 - 03.2024
Bachelor of Arts - Design
Napier University
Edinburgh 09.1995 - 06.2000
Scottish Qualifications Certificate - Art, German, English
Dollar Academy
Dollar, Clackmannanshire 08.1989 - 06.1995
Skills
- Integrative counselling background
- Licensed Counsellor
- Substance abuse counselling
- Attentive listening
- Interpersonal skills
- Initiative taking
- Exceptional problem solver
- Conflict Resolution
- Case Management
- Vendor negotiations
- Communication proficiency
- Website content management systems
- Team Leadership
- Online ticketing platforms use
- Event branding understanding
- Emotional intelligence
- Time-management
- Interpersonal savvy
- Creative thinking
- Planning and logistics
- Event design insight
- Resource allocation
- Business ethics understanding
- Telephone etiquette
- Approachable personality
- Client liaison
- Invoice processing
Languages
German
Intermediate
Affiliations
- Horse-riding, skiing, baking and flower-arranging.
Timeline
Counsellor
The Smith Therapy Clinic
05.2024 - Current
Counsellor
PKAVS
02.2023 - 04.2024
SVQ Level 5 - Counselling and Hypnotherapy
Chrysalis Queen Margaret University
06.2021 - 03.2024
Florist
White House Flowers
06.2012 - 06.2022
Events manager
The Liquidroom
01.2002 - 05.2013
Bachelor of Arts - Design
Napier University
09.1995 - 06.2000
Scottish Qualifications Certificate - Art, German, English
Dollar Academy
08.1989 - 06.1995
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