Claire Webb

Account management for investor Clients.

Strategic planning and implementation on behalf of managed clients to ensure CBRE supported and aligned to our Clients business goals.

Client satisfaction - Feedback surveys, feedback interviews and data analysis to enhance NPS (Net promoter scoring)

Business development, supporting service lines to seek out opportunities with client portfolios including ESG- sustainability and Net carbon zero goals.

Training & development of mixed level staff to encourage networking on multiple platforms, social media and presentations.

Revenue and activity data management using Power BI, Data Camp and Tableau.

Developed and managed 10 strategic client accounts including strategy setting and implementations and supporting executive CRM‘s.

CRM system management to enhance Client data and supporting the business in its ability to see business development opportunity using data analysis.

Supported service lines in their business development strategies by encourage client engagement and supporting service quality through Client feedback.

Client satisfaction management using Madallia Software, this included Client interviews.

Promoting the business through research articles and guest speaker events on multiple platforms.

Revenue analysis and trend data presentations to keep the business informed of successful transactions and opportunities.

Social media management, LinkedIn, sociabable and website.

Demonstrations of the VU.CITY platform including onboarding of clients who have purchased licensing.

Networking and Client canvassing to encourage enterprise licence purchases and repeat subscriptions to the platform.

CRM management including training to new staff.Supporting marketing with events planning and networking at property events such a MIPIM, Proptech events and property events.

Complaints and help desk management

Sole trader stunts performing business within the to & film industry.

Basic bookkeeping & accounts management

Stunt performing - Fighting, falls, horse riding, sword fighting and driving.

Health and safety planning and assessments on all action sequences.

Team hire, management and training for self employed stunt performers and action extras.

Action sequences and actor training.