Claire Swift
Draycott,Derbyshire
Summary
Experienced professional with a strong background in operations, team leadership, and customer service. Proven ability to optimise departmental performance, resolve complex customer issues, and exceed targets. Core competencies include attention to detail, teamwork, communication, problem-solving, adaptability, time management, and delivering exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Bonds Operations Sort Agent
DHL Aviation
2019.02 - 2026.02
- Adhered to local and international regulations, ensuring accurate processing of all shipments to uphold compliance standards.
- Managed flow of shipments within warehouse, ensuring proper handling and storage of bonded goods to maintain integrity and accessibility.
- Tracked shipments, recorded data, monitored status of shipments in bonded storage to ensure compliance and availability.
Team Leader
Mecca Bingo Rank Group
2011.08 - 2018.01
- Consistently exceeded departmental targets through strategic planning and team collaboration.
- Managed operations across departments including Book Sales, F&B, Slots, and Reception to ensure seamless service delivery.
- Resolved complex customer enquiries, disputes and complaints to enhance customer satisfaction.
- Delivered quality service with friendly and professional demeanour.
- Conducted weekly stock checks, ensuring accurate inventory levels at all times.
Shop Supervisor
B & M Bargains
2010.06 - 2011.08
- Led staff to uphold high-quality business standards and improve service consistency.
- Established and maintained efficient procedures to enhance daily store operations.
- Managed stock through replenishment and product integrity maintenance to ensure optimal availability.
- Oversaw daily operations in shop, ensuring smooth workflow.
Education
City & Guilds Level 3 - 2357 Electrical Installation
New College Nottingham
NottinghamGCSE's - English, Science & Maths
Long Eaton Community School
NottinghamHealth, Safety and Enviromental Awareness -
Skills
- Attention to detail
- Teamwork
- Communication
- Problem-solving
- Adaptability
- Time Management
- Customer service
- Inventory control
Certification
2357 Level 3 Electrical Installation
ECS Card
Affiliations
- Playing football
- Cooking
- Walking
- Travel
Timeline
Bonds Operations Sort Agent
DHL Aviation
2019.02 - 2026.02
Team Leader
Mecca Bingo Rank Group
2011.08 - 2018.01
Shop Supervisor
B & M Bargains
2010.06 - 2011.08
City & Guilds Level 3 - 2357 Electrical Installation
New College Nottingham
GCSE's - English, Science & Maths
Long Eaton Community School