Claire Robbins
Summary
Whilst working as a travel agent for 27 years I have gained many transferrable skills. These include communicating over the phone and in person, using IT, working with numbers, ordering stock, sending out paperwork and assisting with any problems efficiently. I have the flexibility to work individually and as part of a team. Furthermore, I am a friendly, approachable person and can adapt to different working environments. I have also spent time working in a school as a lunch time supervisor and assisting in the afterschool club. My main duties included safeguarding, providing first aid when required, making sure any dietary requirements were met and supervising play whilst showing patience and kindness. I built positive relationships with both staff and pupils and was an excellent role model to the children. Throughout my time working I have always remained reliable, punctual and dedicated.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Virtual Sales Assistant
Coop Travel
2024.03 - 2025.10
- When working for the VTE team at Coop Travel my duties included assisting customers on the phone, via live chat and Facebook.
- I did also help with admin prior to us getting an admin team this involved sending tickets, helping to add pre book seats and any other aftersales queries.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Lunch time supervisor and after school club assistant
East Park Academy
Wolverhampton , West MIdlands
2020.10 - 2024.03
- Supervised pupils during lunchtime and after school ensuring a happy safe environment.
- Responded quickly to accidents or incidents on the playground.
- Administered first aid
- Guided student line-up to facilitate smooth lunchroom flow.
- Helped pupils find seating during busy dining hall hours.
- Managed dietary requirements and allergen issues.
Homeworker
Fulfil4u
2011.10 - 2021.01
- During my time working from home as a Travel Agent, I had to work on my own initiative.
- My duties included finding the right holiday for my customers.
- We did have a contract with advantage holidays which is a tour operator and I dealt directly with travel agents who needed help either booking a holiday for their customers or making any amendments.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Call Centre Agent
Coop Travel
2006.01 - 2010.12
- Whilst working at the call centre, I booked holidays over the phone, met sales targets as well as assisting customers with any issues or queries.
In Store Agent
Holiday Hypermarket
2000.01 - 2005.04
- This was a much larger and busier store. Whilst working here it gave me experience of working in a much more fast paced environment.
- We had sales targets to meet for holidays as well as extras such as car hire and insurance.
- I did achieve top seller status on many occasions, whilst still taking time with my customers to ensure I was finding them the best holiday to suit their needs.
In Store Apprentice
Bowens Travel
1998.09 - 2000.01
- This is where I started my career in travel as an apprentice.
- I worked for four days a week in a small travel branch and attended college for one day.
- Over a 2 year period I completed my NVQ level 2 and 3 in travel and tourism and customer service key skills.
- Some of my duties included booking holidays, answering the phone, replenishing stock, brochure ordering, finding new offers for our window displays, dealing with post and administration and cash handling whilst ensuring I gave fantastic customer service.
Education
NVQ Level 3 - Travel Services
City & Guilds
WolverhamptonNVQ Level 2 - Travel Services
City & Guilds
Wolverhampton High School -
Wednesfield High School
1993.01 - 1998.04
Skills
- Initiative taking
- Positive attitude
- Effective listening
- Confident communicator
- Outstanding customer service
- Patience and empathy
- Resilience under pressure
Reference
References available upon request.
Certification
NVQ Level 2 and 3 Travel and Tourism including Key Skills
Paediatric First Aid Level 3
Educare Child Neglect Level 2
Educare Fire Safety in Education Level 2
Educare Domestic Abuse in Children and Young People Level 2
Educare The PREVENT Duty Level 2
Educare Child Protection in Education Level 2
Educare First Aid Essentials Level 2
Educare Raising Awareness of Peer on Peer Abuse Level 2
Timeline
Virtual Sales Assistant
Coop Travel
2024.03 - 2025.10
Lunch time supervisor and after school club assistant
East Park Academy
2020.10 - 2024.03
Homeworker
Fulfil4u
2011.10 - 2021.01
Call Centre Agent
Coop Travel
2006.01 - 2010.12
In Store Agent
Holiday Hypermarket
2000.01 - 2005.04
In Store Apprentice
Bowens Travel
1998.09 - 2000.01
High School -
Wednesfield High School
1993.01 - 1998.04
NVQ Level 3 - Travel Services
City & Guilds
NVQ Level 2 - Travel Services
City & Guilds