Claire Marsh

• Monitored patients' conditions, taking pulse and weight.
• Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
• Produced detailed progress reporting, liaising with clients and their families to discuss ongoing treatment.
• Assessed client mental health in detail to establish treatment options and develop treatment plans.
• Maintained confidentiality of clients' information.
• Educated and advised families ways in dealing with mental issues.
• Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
• Inputted patient information and records on database to maintain accurate documentation.

• Promoted dignity, safety and independence for service users .
• Performed health assessments and designed specialised treatment plans.
• Managed daily service operations through strategic care planning.
• Specialised in providing support to service users.
• Established and maintained professional relationships to offer objective guidance and support.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Navigated potential obstacles impeding service users' access to support.
• Responded calmly to manage crises and emergency situations.
• Liaised with other professionals in health and social care to coordinate holistic support.
• Adhered to safeguarding principles to protect service users from risk.

• I have had a various number of roles throughout the trust from a housekeeper , a theatre orderly , a band 2 health care support worker to my current role a senior emergency technician in accident and emergency as a band 3
• Clinical Support Workers are member of the care team working under supervision qualified nurses and other professional staff
• ESWs assist in the planning, implementing, evaluation and delivery of care by providing support to qualified staff, patients and their families inputting data into systems,
• Admitting patients into our system and triage , taking blood and cannulation
• All aspect of care and documentation
• Stock taking and date checking
• Taking patient's to theatre and recovery
• Taking care or patient's and relatives , comforting and offering support
• Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
• Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
• Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
• Maintained safe, secure environments for service users, providing protection from possible harm or risk.
• Mentored junior staff to improve quality of care.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Strengthened communication skills through regular interactions with others.

• Prepared equipment needed to complete tasks for smooth workflow.
• Proactively resolved or recommended ways to tackle process inefficiencies.
• Paid attention to detail to identify inaccuracies or sub-standard output.
• Delivered friendly, attention and professional customer service while completing tasks.
• Communicated clearly with colleagues at multiple levels.
• Understood tasks with little instruction or supervision.
• Attended briefings and meetings to stay updated on latest change in operations.
• Prepared spaces for safe and orderly use for range of professionals.
• Went the extra mile to deliver highly responsive service.
• Attended daily tasks with sense of urgency.

• Assisted in all aspects of personal care, retaining comfort and dignity.
• Optimised patient satisfaction through compassionate, considered care and communication.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Minimised care continuity issues by keeping thorough, accurate records.

day course on veneupuntre and cannulation passed both and practise with siging off now very skilledn and have a great passion for the procedure

learnt mixing cerement, build materials needed to build as wall, built a wall was a first induction course