Claire Eeles
Llanddulas
Summary
Compassionate and dedicated healthcare professional with 25 years of experience working within Betsi Cadwaladr University Health Board. Currently employed as a Peer Support Worker within the Specialist Perinatal Mental Health Team, providing empathetic, person-centred support to women experiencing perinatal mental health challenges. Experienced in patient care, administration, confidentiality, and multidisciplinary working, with excellent communication and organisational skills. Fully compliant with mandatory NHS training and experienced in secure remote working using NHS systems.
Overview
1
1
Certification
5
5
years of post-secondary education
26
26
years of professional experience
Work history
Peer support worker
NHS
North Wales
01.2025 - Current
- Provided one-to-one support for improved mental health outcomes.
- Facilitated coping mechanisms for better management of mental health issues.
- Enhanced well-being of service users by facilitating group discussions and activities.
- Organised leisure activities as part of therapeutic interventions for improved mental wellbeing.
- Liaised with healthcare professionals to ensure coordinated care plans.
- Maintained accurate records, ensuring compliance with organisational policies and procedures.
Clerical officer
NHS
Colwyn Bay, Conwy
03.2023 - 01.2025
- Managed incoming and outgoing correspondence, ensuring timely responses that supported communication flow.
- Managed incoming and outgoing correspondence, ensuring timely responses that supported communication flow..
- Executed word processing tasks for document creation, ensuring accurate and timely production of necessary materials.
- Completed administrative tasks to support department functions.
- Prepared reports to facilitate informed decision making within the department.
- Provided general office support services maintaining high standard of service delivery.
Administrator/Receptionist
NHS
Bodelwyddan, Denbighshire
01.2001 - 03.2023
- Streamlined office workflow by managing and distributing information within the office.
- Scheduled appointments effectively to avoid conflicts or overlaps.
- Prioritised tasks for improved productivity in a fast-paced environment.
- Prepared reports for management reviews leading to more informed decision making.
- Provided administrative support to team members which resulted in seamless operations.
- Enhanced customer service with prompt assistance to visitors and colleagues alike.
Education
GCSEs -
Ysgol Bryn Elian
Old Colwyn, Conwy 09.1994 - 06.1999
Skills
- Delivering high-quality patient care and support
- Administrative and clerical duties within NHS services
- Maintaining confidential patient information
- Working effectively within multidisciplinary teams
- Managing busy workloads while maintaining professionalism and attention to detail
- Emotional support techniques
- Familiarity with care standards
- Data protection
- 25 years of continuous NHS service
Certification
- 100% NHS ESR Mandatory Training Compliance
- First Aid Level 2
- Safeguarding Adults
- Information Governance
- Infection Prevention and Control
Affiliations
- Spending time with family and friends.
- Walking.
- Cooking/Baking.
Timeline
Peer support worker
NHS
01.2025 - Current
Clerical officer
NHS
03.2023 - 01.2025
Administrator/Receptionist
NHS
01.2001 - 03.2023
GCSEs -
Ysgol Bryn Elian
09.1994 - 06.1999