Claire Edgell
Weston-super-Mare,North Somerset
Summary
I am a reliable, conscientious, well-mannered person that is hardworking, resilient and motivated with a good work ethic and a proven knowledge of the protocols and office practice needed to assist in the smooth running of an office environment. I have over 10 years office administration experience with strong organisational and communication skills to manage effective use of IT to support effective delivery of administrative processes. This includes good working knowledge of Microsoft Office, skilled in managing daily office operations and office equipment and I can facilitate communication between students, staff and outside agencies. I am an experienced, organised and a detail-oriented administrator with experience providing high level support. I have a proven track record of demonstrating the ability to prioritise tasks, multitask and meet deadlines and I can have a flexible schedule. I am able to work in a discreet and sensitive manner being mindful of confidentiality at all times and I adhere to strict confidentiality requirements.
Previously I worked as an administrator for 10 years in the NHS working alongside doctors, psychiatrists, consultants and patients. This was a fast paced role that was never the same. It required me to be a proactive professional with excellent communication, interpersonal, and organisational skills to complete tasks and required me to work individually and as part of a team whilst understanding the importance of knowing the policies, protocols, having accurate documents and how to use relevant software. I am reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. The administration role required me to be professional and accurate at all times and I gave efficient administration support to my colleagues and the professionals I worked alongside, using my communication skills to build effective working relationships. It also required me to give exceptional patient support. I used communication skills regularly in my most recent role and when needed liaised with staff, parents/carers and other professionals making sure I was empathic and actively listened. My last role also involved a degree of administration which included keeping student information up to date, having knowledge of EHCPs and using Edukey and Bromcom.
Due to my past job roles I have awareness of policies and procedures relating to child protection, health, safety and security, confidentiality and data protection and understand the importance of being vigilant and sensitive around these areas at all times and I have the up to date relevant training for these areas. I acknowledge all the needs of the students. I liaised with the students about what changes could be made to overcome obstacles and help them to progress and reach their goals and converse with other professionals and I believe that this will benefit the Office Administrator position too as I will still have to converse with students as well as staff.
I am a calm, patient and diplomatic professional who can deal with a crisis. I can provide solutions to complex problems and I can use my communication and counselling skills to regulate situations and help problem solving.
I will continue to promote inclusion and acceptance of all and enable young people to have resilience so they feel safe and welcomed by the school. I will fully engage with the day-to-day advice and guidance that is offered by the team and will engage in any in-house or formal training programmes that I need to improve my knowledge for the position and continue any personal development. I aim to use my current knowledge and improve my knowledge so I can successfully fill the vacancy on your team and make a valued contribution as I have a keen interest in continuing to work in an educational based environment supporting colleagues and students. I am keen to gain qualifications relevant to the administration assistant position that I have not already got, including first aid training. I would continue to be personable and would use appropriate and high quality administration, take pride in my work and I can be relied upon to help your team achieve its goals.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Teaching Assistant Level 2
Hans Price Academy
Weston-super-Mare, North Somerset
2017.03 - 2026.04
- I supported students in Year 7 to Year 11 who had EHCP and additional funding in the SEN department. Supporting students individually and in small groups, both in and out of a classroom environment.
- I supported non-SEN students in and out of the classroom when I could.
- I established constructive relationships with pupils, and staff members.
- I attended all-staff meetings and department meetings on a weekly basis.
- I supported teachers by locating materials, and handling clerical tasks.
- I monitored students' progressive learning skills and reported findings to teachers. If students were struggling, I discussed strategies to support students with teachers and my line manager, to enable me to encourage student independence and academic achievement.
- I supported teachers in delivering instruction. Establishing and enforcing rules for behaviour to maintain order in the classroom.
- I used games, technologies, and other tools to help students learn and grasp complex concepts, such as Linguscope and Duolingo.
- I supported students to enable them to get to different classrooms, and I have chaperoned SEN/SEMH students on field trips.
- I complied with safeguarding policies and procedures relating to student health and safety, and child protection. I reported any safeguarding concerns using Child Protection Online Monitoring Systems.
- I did SEN/SEMH break club duty twice a week.
- I supported Year 11 students in Direct Study Club four times a week after school, helping students to stay on track with revision, independent study, and to enhance their learning. Before supporting Direct study, I supported Years 7–10 in Independent Study for eight years, and I also ran mindfulness drop-in sessions for all years. After school, one day a week, I supported an outside agency, Off the Record, to run a resilience workshop for students.
- I invigilated in exams for SEN/SEMH students who needed alternative arrangements.
- I participated in training and learning activities to continue enhancing my skills and self-development.
- I supervised students in fire safety, emergency alarms, and lock-down procedures, making sure to support them to remain calm, follow correct procedure, and go to the correct place for safety.
- My role included administrative duties, creating documents, using Word, Excel, and PowerPoint, photocopying, emailing, updating data on Bromcom, and creating and updating student pupil passport information on Edukey.
- I was a College tutor and saw my tutor group five times a week. It enables them to come to me for support, whether personal or academic, and provides a space to encourage teamwork, and camaraderie.
- My role as a TA and my role as a tutor meant that I sometimes had to phone parents/carers and establish professional relationships with them.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
Office administrator
SPECIALIST CHILDREN'S SERVICES CAMHS & COMMUNITY P
Weston-super-Mare, North Somerset
2015.06 - 2017.03
- Coordinated psychiatrists' and consultants' schedules and set dates for patient appointments.
- Phoned patients and outside agencies, and answered phone calls and emails from clients to address questions, complaints, and needs.
- Constructed letters and reports on behalf of psychiatrists and consultants.
- Filed confidential paperwork and client records, prepared post, photocopied, faxed, and archived old patient notes.
- Participated in department meetings to discuss new directives, and offer insights and suggestions to improve procedures.
- I greeted visitors and directed patrons to appropriate locations or departments while I covered reception.
- I utilised computer software to complete various administrative tasks.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
Receptionist/Administrator
THE LOCALITY HEALTH CENTRE
Weston-super-Mare, North Somerset
2007.01 - 2015.06
- The job meant keeping high levels of confidentiality at all times, making sure I abided by Data Protection Act, and remaining vigilant for any child protection issues I might have come across.
- I made daily appointments using EMIS for patients and clinicians, typed clinic letters to patients and outside agencies, registered and deducted patients from the system, faxed, photocopied, dealt with incoming and outgoing post, sorted patient files, and worked as part of a team and individually.
- I helped set up a Rapid Access Treatment Clinic with a GP, which worked alongside the normal running of the surgery.
- This included keeping weekly contact with patients, making clinic appointments available, and updating patient files.
- I issued prescriptions and liaised with local pharmacies in the area when needed.
- If the secretary was on annual leave or ill, I would cover the secretarial duties.
- Welcomed patients and visitors in a friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained a clean and orderly reception area.
- Received and dispatched incoming mail and correspondence to the relevant people or departments.
- Responsible for opening or locking up the surgery depending on which shift I was on.
Therapeutic counsellor
CROSSROADS CARERS
Weston-super-Mare, North Somerset
2012.06 - 2013.11
- Initially, I would meet and establish a therapeutic relationship with clients, giving them a safe space to talk about life as a carer, and life in general. Then a care plan would be developed that is relevant and meaningful. Setting goals that clients could accomplish and reevaluate in a safe space. Therapy would be adapted as it progressed. I then met with them weekly for a number of sessions.
- I used counselling skills and therapeutic tools such as sand trays and no-send letters to enable the client to achieve self-actualisation.
- Administrative duties included entering and retrieving data from computer systems. This included keeping client files, care plans updated, and making telephone calls to clients.
- I attended monthly group supervision, monthly 1:1 supervision, and followed BACP code of Ethics.
- Professionally protected patients and maintained patient confidence by keeping information confidential.
- Remained calm and poised in emergency and crisis situations.
- Recognised crisis situations, assessing potential danger to clients, and other individuals.
Therapeutic counsellor
ADDICTION RECOVERY AGENCY
Weston-super-Mare, North Somerset
2011.05 - 2012.06
- Initially, I would meet and establish a therapeutic relationship with a client, and then a care plan would be developed that was relevant and meaningful. Setting goals that clients could accomplish and reevaluate in a safe space. Therapy would be adapted as it progressed. I then met with them weekly for a number of sessions.
- I used counselling skills and therapeutic tools to enable the client to achieve self-actualisation and self-worth.
- Administrative duties included entering and retrieving data from computer systems. This included keeping client files, care plans updated, and making telephone calls to clients.
- I attended monthly group supervision, monthly 1:1 supervision, and followed BACP code of Ethics.
- Professionally protected patients and maintained patient confidence by keeping information confidential.
- Remained calm and poised in emergency and crisis situations.
- Recognised crisis situations, assessing potential danger to clients, and other individuals.
Bookkeeper
WHATEVER YOUR SEWING NEEDS
Weston-super-Mare, North Somerset
2005.04 - 2007.06
- General bookkeeping (invoice ledger, incoming and outgoing ledger, and drawings ledger).
- I completed all customer invoices, took care of bill payments, answered telephone enquiries, used SAGE payroll to pay staff wages, and managed period and year-end tax paperwork.
Bridal Assistant
WHITELACE & PROMISES BRIDAL BOUTIQUE
Weston-super-Mare, North Somerset
2002.10 - 2005.04
- I assisted and advised brides-to-be on gowns and accessories, prepared client files, ordered stock, answered telephones, and dealt with customer and purchase queries.
- Completed work to agreed standards and specifications.
- Greeted visitors and appropriately directed to designated areas.
- Maintained filing systems, both electronic and paper-based, ensuring quick retrieval of documents.
- Maintained organised and updated file systems for easy staff use.
- Handled confidential documents with discretion, adhering to data protection policies.
- Screened incoming calls, inquiries and requests by taking messages and forwarding to relevant staff.
- Recorded stock movement for up-to-date inventory documentation.
- Sorted and distributed incoming mail and communications.
- Received and processed customer orders.
Pharmacy dispenser
BOULEVARD PHARMACY
Weston-super-Mare, North Somerset
2002.08 - 2003.05
- I was a pharmacy dispenser, which required me to prepare customers' prescriptions.
- I collected and delivered prescriptions to customers and local GP surgeries.
- I also answered telephones, dealt with queries, and checked off deliveries for pharmaceutical supplies.
- Maintained clean and organised dispensing area, adhering to hygiene and cleanliness standards.
- Maintained proper storage and security conditions for all drugs.
- Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
- Processed and accurately labelled medicine to dosage requirements and warnings.
- Prepared blister packs and other compliance aids, facilitating easier medication management for patients.
- Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Ensured customers left feeling informed and confident about their healthcare needs.
- Liaised with healthcare professionals to clarify prescription details, ensuring accurate medication dispensing.
- Processed prescription orders efficiently, utilising pharmacy computer systems for accurate records management.
- Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently.
Administrator
DR WATKINSON & PARTNERS SURGERY
Weston-super-Mare, North Somerset
2002.05 - 2002.08
- I arranged patient appointments, booked patients in when they arrived for their appointments, reviewed patients' results before sending them to the GP, and filed patient notes.
- I also maintained patient confidentiality at all times.
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
Education
Foundation Degree in Science - Counselling
Bath Spa University
Weston-super-Mare, North Somerset 2010.09 - 2013.06
Diploma of Higher Education - Counselling
Bath Spa University
Weston-super-Mare, North Somerset 2010.09 - 2012.06
Diploma - Child Care Unit 1 - Homebased
Weston Technical College
Weston-super-Mare 2005.12 - 2006.01
OCR - Administration
Weston Technical College
Weston-super-Mare, North Somerset 2002.09 - 2003.06
GCSE - Mathematics
Weston Technical College
Weston-super-Mare, North SomersetOCR, CLAIT, ECDL - Administration
Weston Technical College
Weston-super-Mare, North Somerset 2001.09 - 2002.06
A/S Level - English Literature
Weston Technical College
Weston-super-Mare, North SomersetGCSEs - See below
Wyvern School
Weston-super-Mare, North SomersetSkills
- School Administration & Office Support
- Safeguarding and Child Protection Procedures
- Reception and front-of-house duties
- Data Management (Bromcom, Edukey, EMIS, MS Office)
- Diary and appointment coordination
- Confidential Record-Keeping
- Communication with parents and external agencies
- Organisation and time management
- Handling sensitive information
- Teamwork and problem solving
- Working independently
Certification
Course taken:
2011 - ASSIST - Suicide Intervention Workshop
01/2012 - 01/2013 - Adult and Paediatric basic life support and automated external defibrillation
01/2012 - Understanding shame
04/2013 - Using Creative Methods to Enhance the Counselling Process
08/2013 - Teaching Clients Relaxation Techniques
03/2014 - Living Bereavement
2007
Support to Stop Smoking Advisor
SM Training Substance Abuse- The Social Impact of Drugs in Society, Evidence Based Training
January 2008
Understanding Investigations Course encompassing haematology & associated tests, Chest X-Ray & cardiac Investigations & recognition of specialised radiology results.
May 2009
Medical Terminology course encompassing use of Medical Prefixes and Suffixes, Structure of medical terms, Body Structure and Systems, Study of the Body and Medical Abbreviations
July 2009
Medical Terminology course encompassing Root Word Terminology associated with Ear Nose and Throat; Obstetrics and Gynaecology; Orthopaedics;Nephrology; Cardiology; Gastroenterology;General Surgery;Medical Prefixes and Suffixes and Medical Abbreviations
September 2009
Child Protection Training
October 2009
Advanced Terminology Course encompassing Root Word Terminology associated with Dermatology;Gynaecology;The Digestive System;The Skeletal System;Cardiology; Neurology; Extensive Prefixes and Suffixes, related abbreviations, Basic Anatomy and Physiology of Systems covered and related diseases
March 2020
Virtual College:
Keep Them Safe - Protecting Children from Child Sexual Exploitation
Introduction to Adverse Childhood Experiences (ACEs) and Early Trauma Online Training Course
Virtual Learn Course - Female Genital Mutilation: Recognising and Preventing FGM
Virtual Learn Course - Understanding Young Minds
April 2020
Open University What Children's Perspectives tell us about Inclusion Course
NHS Seen and Heard Programme - RADAR (Respect, Approach, Discover, Ask,Respond switched on to help protect children
Open University Understanding Dyslexia Course
May 2020
Open University Understanding Autism Course
Microsoft Educator Centre Dyslexia Awareness Part 1 & Part 2
Open University Professional Relationships with Young People Course
Open University Emotions and Emotional Disorders Course
July 2020
Future Learn Course - Teaching Students who have Suffered Complex Trauma
Virtual Inspiring Course - Keep Them Safe - Protecting Children from Child Sexual Exploitation
Open University Identity in Question Course
Sept 2022
Equality, Diversity and Inclusion training
Data Protection and Information Security Essentials School Training
Code of Conduct, Harassment and Bullying School Training
Safeguarding Essentials School Training
Sept 2023
Equality, Diversity and Inclusion training
Data Protection and Information Security Essentials School Training
Code of Conduct, Harassment and Bullying School Training
Safeguarding Essentials School Training
Sept 2024
HM Government Prevent Awareness Course - 5th November 2024
Sexual Harassment training - 5th November 2024
Keeping Children Safe in Education - 5th September 2024
Safeguarding Essentials - 5th September 2024
Health and Safety Fire Safety - 14th September 2023
Data Protection and Information Security 2024-2025 - 18th September 2024
Code of Conduct, Harassment and Bullying 2024-2025 - 18th September 2024
Equality, Diversity & Inclusion (EDI) Essentials 2024-2025 - 18th September 2024
Health and Safety - 18th September 2024
October 2024
(Unit 3) EXISTING/EXPERIENCED INVIGILATORS: UPDATE (including JCQ regulation changes) (2024/25) - 22nd October 2024
(Unit 4) SUPERVISING AND SUPPORTING ACCESS ARRANGEMENTS: INSTRUCTIONS FOR INVIGILATORS AND FACILITATORS (2024/25) -
22nd October 2024
Sept 2025 and Sept 2026 the following courses were taken
HM Government Prevent Awareness Course
Sexual Harassment training
Keeping Children Safe in Education
Safeguarding Essentials
Health and Safety Fire Safety
Data Protection and Information Security
Code of Conduct, Harassment and Bullying
Equality, Diversity & Inclusion (EDI) Essentials
Health and Safety in the workplace
Affiliations
- Upcycling vintage furniture
- Home Interiors
- Gardening
- Walking my dog
- Spending time with family and friends
References
References available upon request.
Timeline
Teaching Assistant Level 2
Hans Price Academy
2017.03 - 2026.04
Office administrator
SPECIALIST CHILDREN'S SERVICES CAMHS & COMMUNITY P
2015.06 - 2017.03
Therapeutic counsellor
CROSSROADS CARERS
2012.06 - 2013.11
Therapeutic counsellor
ADDICTION RECOVERY AGENCY
2011.05 - 2012.06
Foundation Degree in Science - Counselling
Bath Spa University
2010.09 - 2013.06
Diploma of Higher Education - Counselling
Bath Spa University
2010.09 - 2012.06
Receptionist/Administrator
THE LOCALITY HEALTH CENTRE
2007.01 - 2015.06
Diploma - Child Care Unit 1 - Homebased
Weston Technical College
2005.12 - 2006.01
Bookkeeper
WHATEVER YOUR SEWING NEEDS
2005.04 - 2007.06
Bridal Assistant
WHITELACE & PROMISES BRIDAL BOUTIQUE
2002.10 - 2005.04
OCR - Administration
Weston Technical College
2002.09 - 2003.06
Pharmacy dispenser
BOULEVARD PHARMACY
2002.08 - 2003.05
Administrator
DR WATKINSON & PARTNERS SURGERY
2002.05 - 2002.08
OCR, CLAIT, ECDL - Administration
Weston Technical College
2001.09 - 2002.06
GCSE - Mathematics
Weston Technical College
A/S Level - English Literature
Weston Technical College
GCSEs - See below
Wyvern School