Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Claire Burns

Wolverhampton,West Midlands

Summary

Experienced Train Manager with strong ability to manage complex tasks and resolve issues promptly, demonstrating excellent leadership and communication skills. Possesses solid background in customer service and safety procedures, ensuring smooth and safe journeys. Dedicated to enhancing passenger experiences and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Train Manager

Chiltern Railways
Stourbridge, West Midlands
07.2021 - 10.2024
  • Selling tickets, operating train doors, and carrying out pre departure brake tests
  • Delivering timely announcements to keep passengers informed about journey progress
  • Dealt with unexpected situations such as technical faults or medical emergencies professionally maintaining order amongst passengers
  • Ensuring punctuality by strictly adhering to train schedules

Sales & Service Advisor

Unite Students
Birmingham, West Midlands
10.2020 - 06.2021
  • Helping students from many different backgrounds with any issues, including welfare checks and payment struggles
  • Completing regular room audits, as well as fire safety patrols of the building
  • Making student accommodation bookings and handling card transactions

Donor Carer

NHS Professionals, NHS Blood & Transplant
Birmingham, West Midlands
05.2020 - 08.2020
  • Greeting donors and dealing with any confidential information sensitively
  • Labelling and handling of blood donations, as well as regular referencing to important health documents and donor health check questionnaires
  • Looking after the well being and care of donors for pre, during and post donation

Senior Cabin Crew Member

Flybe
Birmingham, West Midlands
01.2012 - 03.2020
  • Managed cabin crew to maintain high standard of service
  • Providing developmental and constructive feedback to crew at least four times per month
  • Coordinated in-flight services to enhance passenger comfort levels
  • Offered special assistance to passengers with specific needs, fostering an inclusive environment

Cabin Crew

Flybe
Birmingham, West Midlands
01.2008 - 01.2012
  • Management of takings, bar sales and completion of relevant paperwork
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing
  • Collaborated effectively with other crew members to provide seamless service, improving overall flight experience

Guest Relations Case Manager

InterContinental Hotels Group
Brierley Hill, West Midlands
01.2006 - 01.2008
  • Working with colleagues daily to meet customer needs and find resolutions
  • Prioritising workloads to ensure all cases are dealt with in a timely manner
  • Handling customer complaints and concerns

General Reservations Sales Consultant

InterContinental Hotels Group
Brierley Hill, West Midlands
07.2005 - 12.2005
  • Meeting targets based on hotel room sales and encouraging guests to book with InterContinental Hotels Group
  • Knowing the needs of customers and helping them to find the most suitable accommodation by being factual about the product

Education

GCSEs -

Kingswinford Secondary School
Kingswinford

A-Levels -

Halesowen College
Halesowen

Skills

  • Railway operations knowledge
  • Passenger service excellence
  • Punctuality and time-management
  • Passenger safety
  • Ticketing system proficiency
  • Handling customer complaints
  • Hardworking and wanting to self develop
  • Friendly and personable
  • Currently learning Level 2 BSL


Affiliations

  • Reading books on my kindle - aiming to read 36 books this year!
  • Cooking, trying out local restaurants and 'blogging' some of my food experiences
  • Attending gym classes, especially Zumba

Certification

Level 1 British Sign Language

Level 3 NVQ in Customer Service


Accomplishments

  • Nominated for a Star Award for my BSL skills
  • Several compliment emails from both colleagues and passengers

Timeline

Train Manager

Chiltern Railways
07.2021 - 10.2024

Sales & Service Advisor

Unite Students
10.2020 - 06.2021

Donor Carer

NHS Professionals, NHS Blood & Transplant
05.2020 - 08.2020

Senior Cabin Crew Member

Flybe
01.2012 - 03.2020

Cabin Crew

Flybe
01.2008 - 01.2012

Guest Relations Case Manager

InterContinental Hotels Group
01.2006 - 01.2008

General Reservations Sales Consultant

InterContinental Hotels Group
07.2005 - 12.2005

GCSEs -

Kingswinford Secondary School

A-Levels -

Halesowen College

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Claire Burns