Open to work
Claire Atwell
DS2 (Scotland) Ltd
Stirling,Stirling
27
Years of experience
6
years of post-secondary education
Strategic professional with expertise in business development, administration and customer service. Led initiatives that drive sales growth and enhance brand development. Managed teams and operations while executing growth strategies with integrity. Skilled in contract negotiation, logistics and employee management, prioritising projects and ensuring customer satisfaction to achieve strategic objectives.
Work history
Director
20 Years 11 Months- Co-owned office furniture manufacturing company, overseeing daily operations and strategic planning.
- Directed day-to-day work of 16 employees and motivated teams to exceed objectives.
- Recruited and developed high-performing teams, with focus on talent retention.
- Enhanced productivity through innovative management techniques.
- Identified and capitalised on growth opportunities in the market.
- Drove process improvements, optimised workflow efficiency.
- Established strategic partnerships, strengthening market presence.
- Initiated business development activities, expanded client base.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Managed negotiations with clients to secure profitable contracts.
- Instituted cost control measures, mitigated financial risk.
- Evaluated market trends and competitor activities, informing strategic decision-making.
- Fostered a positive work environment; increased employee morale.
- Championed change initiatives, streamlining organisational operations.
- Enforced compliance measures for adherence to industry standards.
- Maintained organisational compliance with applicable legislation and regulations.
- Allocated resources to teams and projects based on need, performance and availability.
- Facilitated professional development programs, enhancing leadership capabilities within the organisation.
- Coordinated large-scale projects with successful outcomes.
- Introduced new marketing campaigns, boosted brand image.
- Initiated and oversaw innovative marketing campaigns, enhancing brand visibility.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed team to deliver high-quality customer service.
- Served as official representative of the organisation to public groups or government agencies.
- Served as official representative of the organisation to public groups or government agencies.
Cabin crew member
7 Months- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
- Executed tasks and responsibilities assigned during pre-flight briefings.
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
- Prepared cabin and passengers for safe landing.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Performed rigorous pre-flight security checks ahead of take off.
Travel agent
5 Years 8 Months- Tailored bespoke holiday packages, group tours, special celebrations for memorable experiences.
- Utilised advanced reservation systems for efficient bookings.
- Coordinated transport arrangements from airports to accommodation facilities.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Explained benefits of travel insurance to clients. and information regarding travel insurance with clients and ensured that they got the best rates.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Upsold guest experiences to maximise average booking value.
- Focused on achieving sales and revenue targets. set sales and revenue targets.
- Conducted calls professionally and politely to maintain excellent service standards.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Employed strong product and systems knowledge to handle booking enquiries.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Determined exact customer requirements and recommended destinations to suit.
- Trained and mentored junior consultants in customer service best practices.
- Exceeded my sales target every month, becoming top seller and CSM
Skills
Operational strategy
Strategic planning
Business development
Sales strategies
Client relationship management
Contract negotiation
Supply chain optimisation
Growth initiatives
Performance driving
Employee management
Project prioritisation
Brand development
Industry expertise
Decision-Making competency
Leadership acumen
Effective mentoring
Delegation mastery
Communication proficiency
Interpersonal savvy
Supply chain optimisation
Industry expertise
Education
A-Levels
Affiliations
- Travelling, walking, horse riding, arts and crafts, volunteering
About me
I am a hard working, out going person with a positive out look. I am willing to be challenged and adapt to any task given to succeed at being the best in any role. I work well on my own and within a team and in any environment. Very customer service focused and have good moral principles.
I am currently seeking a new career opportunity to advance my skill set.
Timeline
Director
DS2 (Scotland) Ltd
10.2005 - CurrentRead More
Cabin crew member
Thomas Cook Airlines
03.2005 - 10.2005Read More
Travel agent
Thomas Cook
07.1999 - 03.2005Read More
Dunblane High School
A-Levels
08.1993 - 06.1999Read More