Ciarán Mullan
Dungiven,Derry
Summary
Accomplished professional with expertise in advanced analytics, resource allocation, and strategic mergers and acquisitions. Proven success in managing high-value projects and optimizing operations through effective business analysis. Skilled in technology integration, change management, and product development, with strong budgeting and forecasting capabilities. Experienced in technical project management and stakeholder engagement, committed to delivering impactful business solutions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work history
Head of Implementation & Analysis
Learning Pool
- Successfully led cross-functional teams to implement innovative learning solutions, boosting user engagement.
- Developed detailed analysis reports to guide strategic decision-making and optimise project outcomes.
- Coordinated stakeholder meetings to ensure alignment on project goals throughout implementation.
- Identified and resolved potential roadblocks, maintaining adherence to project timelines.
- Collaborated with product development teams to refine offerings based on feedback from analysis efforts.
- Drove continuous improvement initiatives that enhanced operational efficiency and streamlined workflows.
- Applied critical thinking to evaluate solutions and make informed decisions.
- Oversaw daily operations, achieving high productivity levels.
Director of Professional Services
Learning Pool
11.2024 - Current
- Led development and execution of operational strategies to enhance efficiency.
- Oversaw daily operations, ensuring seamless workflow and quality compliance.
- Managed cross-functional teams to optimise processes and organisational performance.
- Facilitated training sessions to upskill employees and promote continuous improvement culture.
- Conducted negotiations with external vendors to supplement internal resources to fulfil client deliverables.
- Developed strategic initiatives for streamlined project management and improved efficiency.
- Collaborated with stakeholders to align service offerings with business needs.
- Led implementation of innovative learning solutions to enhance client engagement.
- Monitored project milestones to ensure timely completion of deliverables.
- Provided guidance to team members on best practices in professional services.
- Monitored team performance with regular evaluations and feedback sessions.
Education
MSc Computing & Design -
University of Ulster
09.1993 -
BSc Hons Applied Computing -
University of Ulster
Skills
- Strategic planning
- Mergers and acquisitions
- Budgeting and forecasting
- High-value Stakeholder, Project & Change Management
- Team leadership & Resource allocation efficiency
- Systems integration & Project Management
- Business analysis & Technical writing
- Service excellence orientation
Certification
- Mini MBA (San Diego University)
- CMMI Practitioner
- Ernst & Young Navigator Project Management Methodology
- PRINCE2 & IIBA-aligned analysis practices
References
References available upon request.
Timeline
Director of Professional Services
Learning Pool
11.2024 - Current
MSc Computing & Design -
University of Ulster
09.1993 -
Head of Implementation & Analysis
Learning Pool
BSc Hons Applied Computing -
University of Ulster