Ryan Baker
ipswich,suffolk
Summary
A dedicated professional with a strong focus on customer service excellence, adept at developing and implementing procedures to enhance licensing activities while maintaining a customer-focused approach. Demonstrates superior customer service skills, including proactive and positive engagement, discreet handling of sensitive information, and effective resolution of complaints. Committed to understanding customers' needs and delivering quality service, cleanliness, and value coaching to ensure fair and satisfactory outcomes.Always willing to learn and look for new challenges.
Diligent construction team member seeking practical plumbing experience and opportunity for professional growth. Effective at managing supplies and chemicals, using tools correctly and working quickly to achieve project deadlines.
Offering solid foundation in plumbing principles with hands-on training. Knowledgeable about basic installation, maintenance, and repair techniques. Strong problem-solving, teamwork, and communication skills. Ready to use and develop technical, organisational, and customer service skills in a plumbing apprentice role.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Hospitality and customer service
Bluebell
Ipswich, Suffolk
07.2023 - Current
- Demonstrated excellent customer service skills when interacting with clients and dealing with customers concerns.
- Delivered excellent customer service by answering queries and providing product information.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Created welcoming and nurturing environment for employees and customers to promote sales and services.
- Communicated effectively with clients, offering high-quality customer service and support.
- Improved customer satisfaction with friendly service and quick order preparation.
- Coordinated collection and delivery services for greater customer convenience.
- Maintained up-to-date knowledge of products and services, providing accurate information to customers.
- Handled customer complaints professionally, restoring trust in our service.
- Handled customer complaints, improving overall service quality.
Education
Diploma of Higher Education - plumbing level 2
Suffolk New College
Ipswich 09.2023 - 06.2025
GCSEs - Secondary school
east bergholt high school
Colchester, Essex 09.2018 - 06.2023
Skills
- Developed and implement procedures relating to licensing activities whilst supporting and enhancing the customer-focused nature of the service
- Customer service capability
- Superior customer service skills
- Customer complaints and resolution
- Customer confidentiality understanding
- Customer service delivery
- Discreet customer service
- Understanding of customers' needs
- Fair customer handling
- Quality, Service, Cleanliness and Value coaching
- Proactive and positive customer service
Affiliations
- Football,golf,socialising,cars
Certification
Full UK driving license
Timeline
Diploma of Higher Education - plumbing level 2
Suffolk New College
09.2023 - 06.2025
Hospitality and customer service
Bluebell
07.2023 - Current
GCSEs - Secondary school
east bergholt high school
09.2018 - 06.2023
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