Ciara Gilbride
Belfast,Down
Summary
Enthusiastic Customer Service Advisor with strong background in delivering outstanding customer care and resolving issues promptly. Possesses excellent communication and problem-solving skills, ensuring customer satisfaction and loyalty. Excels in multi-tasking and maintaining calm, friendly demeanour under pressure. Brings positive attitude and commitment to enhancing customer experience, contributing to team success and company reputation.
Overview
26
26
years of professional experience
Work History
Customer Service Advisor
Radius Housing
Holywood, Down
11.2022 - Current
- Delivering high quality telephone customer service
- Handling and resolving all types of calls across the full range of service activities
- This includes rent queries, neighbourhood issues, allocations, housing and repairs
Administrator
Radius Housing
Belfast, Down
02.2000 - 11.2022
- Admin assistant to the Chief Exectutives personal assistant
- All types of reception duties including switchboard and directing calls to the relevant persons
- Preparation of letters, memos, emails and other documentation as required.
- Preparing board and commitee meetings on a monthly basis
- Greeting all visitors to ensure they are received by the appropriate department
- Dealing with all nature of complaints from tenants
- Responsibility for petty cash and company credit card balances per month
- Responsibility for organising official openings of new housing schemes
Education
NVQ Level 2 - Business & Administration
Belfast Metropolitan College
Belfast1999
NVQ Level 1 - Business & Administration
Belfast Metropolitan College
Belfast1998
Skills
- 20 years proven experience across administration within a contact centre environment
- Utilising computerised systems within a fast paced business setting
- Strong IT literacy skills with extensive experience using Microsoft Office and Microsoft Word
- Proficient with Microsoft Excel to create spreadsheets for business purposes
- Strong attention to detail and accuracy
- Extensive experience delivering excellent customer service
- Handling confidential and sensitive information
Timeline
Customer Service Advisor
Radius Housing
11.2022 - Current
Administrator
Radius Housing
02.2000 - 11.2022
NVQ Level 2 - Business & Administration
Belfast Metropolitan College
NVQ Level 1 - Business & Administration
Belfast Metropolitan College